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Rental question re tv aerial UPDATE post 11 and more help please!


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14 replies to this topic

#1 KylieMin0gue

Posted 12 December 2012 - 09:01 AM

Posting here for traffic.
My mum moved into a rental property about 5 weeks ago whilst her home is renovated.  I am taking over the lease when her house is finished.  (Private landlord and they have agreed to this)
Anyway, the day after she moved in I tried to set up her tv using the aerial outlet in the lounge.  Only a couple of channels would tune in properly, the rest said no signal.  I informed the landlord, and she said she would get her husband top come over within the next few days and have a look at it.  Fast forward 2 weeks, and still the husband has not been to look at it.  I contact the landlord again, and she says her husband would come over a couple of days later, and that he hadn't been over yet as he had been too busy.  This time he did come over and said that there was a problem with the aerial and he would organise for it to be looked at by a professional.
Fast forward another 2 weeks, and noone has been and the landlord has not made any contact.  I called the landlord, and she said that they had been busy still, and that she was organising some quotes.  Another week later, and still nothing has been done.
So what do I do?  (or my mum do)
I know it is just the tv reception, so in the scheme of things not too major as such, but when we signed the lease we did so on the proviso that everything in the property was working as it should, and obviously the tv aerial (I am guessing on the roof of the house) isn't.

Edited by KylieMin0gue, 30 December 2012 - 10:51 PM.


#2 Justaduck

Posted 12 December 2012 - 09:14 AM

I think you just have to wait it out unfortunately sad.gif Only for emergency repairs can you request someone ASAP. It is annoying having no tv, I had nothing, just a black screen for a month until Telstra set up the box (I live in a fibre community) so I can understand. It is a busy time of year though. Just give them a call back and say you are just wondering when the tradie will be out as your Mum is wanting to make plans for Christmas with her friends and wants to make sure she will be home when they come

#3 robot sm

Posted 12 December 2012 - 09:23 AM

It doesn't really help long-term, but you can still buy cheap antennas somewhere like d*ck Smith, just plug them into the power and your TV then wiggle the aerials around until you get reception.  A bit old-school but better than nothing!  I had one of these for about a year when I lived somewhere with the worst antenna connection ever.

#4 Madnesscraves

Posted 12 December 2012 - 09:28 AM

um by law they are still required to fix repairs within a certain time frame, even if it is a TV. your mum rented the house with the expectation that everything was in working order, that is including the TV ariel. Pretty sure they are meant to get it sorted within 6 weeks of being informed.

Contact your states Fair trading/consumer affairs for advice or more information on what can be done.

They can say 'no' we're not fixing it and that's that. but because they said it will be, they have to do it within a certain timeframe.

#5 casime

Posted 12 December 2012 - 10:44 AM

It depends on if there is actually an aerial there at all.  If there is no aerial on the roof, then the landlord is not obliged to provide one.  It's not considered an essential service.  Even if there is a wall point, it could have been installed by a previous tenant who took the aerial with them (have had that happen before, very annoying and I ended up having to get one installed myself).

#6 KylieMin0gue

Posted 12 December 2012 - 10:50 AM

QUOTE (casime @ 12/12/2012, 11:14 AM) <{POST_SNAPBACK}>
It depends on if there is actually an aerial there at all.  If there is no aerial on the roof, then the landlord is not obliged to provide one.  It's not considered an essential service.  Even if there is a wall point, it could have been installed by a previous tenant who took the aerial with them (have had that happen before, very annoying and I ended up having to get one installed myself).



Yes there is an aerial on the roof, and 2 points in the house.  We are able to get the signal for all the 7 channels (7, 72, 73 etc) and the ABC channels, but the others are showing no signal.

Edited by KylieMin0gue, 12 December 2012 - 10:51 AM.


#7 Carmen02

Posted 12 December 2012 - 11:02 AM

hope she can get it sorted out soon! We had a shocking tv aerial on our last rental got sick of it bit the bullet and decided on foxtel lol

#8 KylieMin0gue

Posted 12 December 2012 - 07:40 PM

QUOTE (Carmen02 @ 12/12/2012, 11:32 AM) <{POST_SNAPBACK}>
hope she can get it sorted out soon! We had a shocking tv aerial on our last rental got sick of it bit the bullet and decided on foxtel lol



We also have foxtel, but it doesn't have the free to air channels as it is the dish thing on the roof in this area

#9 Chief Pancake Make

Posted 12 December 2012 - 07:47 PM

A friend had this issue.  Basically if it wasn't working when she moved in they are not obligated to fix it.  If it was working then broke during the tenancy they are obligated to fix it or compensate you for it.  

Sorry

#10 KylieMin0gue

Posted 12 December 2012 - 08:40 PM

QUOTE (Chief Pancake Make @ 12/12/2012, 08:17 PM) <{POST_SNAPBACK}>
A friend had this issue.  Basically if it wasn't working when she moved in they are not obligated to fix it.  If it was working then broke during the tenancy they are obligated to fix it or compensate you for it.  

Sorry



But surely you would assume that the tv antenna is working when you are a prospective tenant??  Does that mean if I move in and the oven is not working, then I cannot expect the landlord to repair it as it is my fault for not checking the oven when I inspected the property??

There is an aerial on the roof, and points inside the house, so anybody would just assume that it was a working aerial.

#11 KylieMin0gue

Posted 30 December 2012 - 10:50 PM

UPDATE - What do I do now?

So the landlord has still not attempted to get the aerial fixed.  She has made no contact with me or my mum, and so it is now about 8 weeks since I first discussed the problem with her.

I sent her a message this evening politely asking what was going on with the aerial, as the last I heard 4 weeks ago was that she was organising quotes, but nothing has eventuated so far.  She replied back that she had trouble organising the quotes as it was xmas.  I understand that completely, but she initially said she was going to organise the quotes at the beginning of december, but she did nothing.

I am now very sceptical about moving in here and taking over the lease from my mum, as I am worried that if I need repairs doing I will be waiting forever.  As I said in my previous post, I know an aerial is not a big problem, but surely a tenant should not have to wait 2 months to get it fixed, and in the meantime get told that someone is coming out, when there isn't anybody coming out.

I have spoken to the tenancies tribunal, but the guy I got was useless, and basically said that I had to put it in writing (fair enough) and send a copy to the tribunal, and they would discuss it with the landlord, but that this process could take months!

Edited by KylieMin0gue, 30 December 2012 - 10:52 PM.


#12 NotBitzerMaloney

Posted 30 December 2012 - 10:54 PM

Ask the landlord if you can get someone into get quotes and then let them know what the story is?

#13 KylieMin0gue

Posted 30 December 2012 - 11:03 PM

QUOTE (NotBitzerMaloney @ 30/12/2012, 11:24 PM) <{POST_SNAPBACK}>
Ask the landlord if you can get someone into get quotes and then let them know what the story is?



The landlord said over a month ago that she was going to do this, but we are still waiting.  She texted me back tonight saying again that she would get people in for quotes, but I don't believe her because she said this before.

#14 GlitterFarts

Posted 30 December 2012 - 11:14 PM

Seriously? I wouldn't be moving in if I were you. If it takes them 2 months to organise a $150 job, what are they going to be like with something major? (I just paid to have our antenna done as well)

Can you just get a settop box? We have one in the bedroom with no outside connection and it works perfectly.

#15 SeaPrincess

Posted 31 December 2012 - 12:30 AM

Get 3 quotes, then ask her to book one of them to fix it.  Tell her if it's not fixed by a certain date, you'll book one and give them her details for billing. 2 months is ridiculous.  We moved into a house on December 15th last year that had an aerial and a satellite dish, but neither were connected to any of the outlets. It was fixed within a couple of days of advising the property manager.




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