Jump to content

best rate guarantee
hotel wont honour it.


  • Please log in to reply
5 replies to this topic

#1 José

Posted 07 December 2012 - 07:52 PM

so, a hotel i want to stay at is part of a group that advertise a best rate guarantee.
http://www2.accorhotels.com.au/privacy/bestprice.aspx

i found a website with a good deal and contacted the hotel to take advantage of their best rate guarantee.
i exchanged emails with a staff member and this was their final response.

Dear (insert my name),

Thank you for your email.

The 20% off discount that was offered by Rates To Go was not authorised by the Hotel, and we have had confirmation from them that this offer should not have been bookable at Pullman Hotels. The inclusion of Pullman Quay Grand Sydney Harbour in this sale was an error on their part.

I have met with our General Manager today, and we are unable to honour Rates to Go's price, however as a gesture of goodwill we can offer you 10% off the price listed on our Hotel's website, which brings the price of a 1 Bedroom Harbour View Suite down to $1,545 for a 3 night stay.

Please let me know if you would like me to organise a booking for you at this rate.

Kind Regards,

insert staff member name.

so, what do you think. do you think they should have honoured the guarantee or was i being unreasonable asking them to?

#2 Guest_LeChatNinjah_*

Posted 07 December 2012 - 07:58 PM

No, going by what you've said the hotel is not required to honour anything they never actually offered in the first place.

It was nice of them to offer the 10% discount, though.

Some of those discount travel sites are shocking for this.



#3 fancie shmancie

Posted 08 December 2012 - 12:48 AM



It doesn't sound like they authorised or even knew about the offer that some other company  was "offering" on the hotel's supposed behalf.




#4 ElizabethIAm

Posted 08 December 2012 - 05:50 PM

I think the hotel has stuffed up and are trying to cover up. I work at a Hotel and we also have rooms available on Rates To Go and everything advertised on the RTG  site is what I have put there. Sometimes I may put the wrong thing on there by mistake like the wrong price etc but I have to honor this. Perhaps you can ask them to provide you with a copy of the confirmation Rates to Go sent them stating the error was theirs?

Edited by JustCallMeLiz, 08 December 2012 - 05:53 PM.


#5 PatG

Posted 08 December 2012 - 06:10 PM

They probably should honour it (as they are getting a bad rap from you in internet land by not!). You should just book through RTG and get the deal from there.  The hotel will then lose out I think because they don't get all of your money as RTG keep some?

#6 Chocolate Addict

Posted 08 December 2012 - 06:16 PM

I think it is wrong of you to name the hotel.

I would be asking for a copy of the confirmation from the rates to go people that the mistake was on their end and not the hotels.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Postnatal depression and the feelings that scare mums most

"I was shocked and horrified that I'd had this thought. That's not me."

A toddler’s step-by-step guide to avoiding bedtime

How many of these tactics does your toddler employ at bedtime?

Melbourne - get your FREE tickets!

Register now for your free ticket (valued at $20) for the Melbourne Essential Baby & Toddler Show, presented by Blackmores.

The great toddler chase: every pregnant mum's nightmare

This is the funniest photo ever. We've all been there!

Would you do this to your baby in a carseat?

One mum looked that fear in the face and shared how important it is to think about adjusting the straps on our kids' car seats.

The secret to fitness after having a baby

It turns out that taking a more flexible approach might be the best way to make it happen.

Frustrated mum's genius plan to stop dinner time battles

Hands up who is sick and tired of cooking dinner for their kids every night only to have them complain about what's on their plate.

Photo shoot captures the dirty work of parenting

What do you do when you want a sweet maternity shoot but it just won't stop raining?

Could this simple thing help you avoid the 'baby blues'?

Researchers are now looking at whether the nutrients you ingest after giving birth can help reduce your likelihood of developing the baby blues.

We face more judgement than our mums did, study finds

We're judged more than our mums were - science says so.

As a mum, it's hard to ask for help. And that needs to change

Yesterday was a bad day for me. I started feeling ill a couple of days ago but battled on, as we do.

Why I don't care about your gender reveal

So you're having a baby? That's great, babies are awesome.

Dad's simple baby soothing hack

When this dad's baby wouldn't stop crying he took matters into his own hands. He also recorded what he did to let other people in on the simple hack and now it's going viral.

Husband gives birth after his wife was unable to fall pregnant

After his wife struggled to conceive, transgender man Chris Rehs-Dupin decided to give it a go.

10 things I thought about motherhood before I actually became a mum

Everyone is a parenting expert until they have kids – right?

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

From our network

Win 1 of 10 awesome Peppa Pig prize packs

Who loves Peppa? We have 10 packs to give away - including family passes to see the brand new movie, in cinemas March 16!

Essential Baby & Toddler Show, presented by Blackmores

28th - 30th April, 2017, Melbourne Royal Exhibition Building, Carlton. Get your FREE ticket now. Save $20.

 

Free ticket offer

Essential Baby & Toddler Show, presented by Blackmores

28th - 30th April, 2017, Melbourne Royal Exhibition Building, Carlton. Get your FREE ticket now. Save $20.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.