Jump to content

best rate guarantee
hotel wont honour it.


  • Please log in to reply
5 replies to this topic

#1 José

Posted 07 December 2012 - 07:52 PM

so, a hotel i want to stay at is part of a group that advertise a best rate guarantee.
http://www2.accorhotels.com.au/privacy/bestprice.aspx

i found a website with a good deal and contacted the hotel to take advantage of their best rate guarantee.
i exchanged emails with a staff member and this was their final response.

Dear (insert my name),

Thank you for your email.

The 20% off discount that was offered by Rates To Go was not authorised by the Hotel, and we have had confirmation from them that this offer should not have been bookable at Pullman Hotels. The inclusion of Pullman Quay Grand Sydney Harbour in this sale was an error on their part.

I have met with our General Manager today, and we are unable to honour Rates to Go's price, however as a gesture of goodwill we can offer you 10% off the price listed on our Hotel's website, which brings the price of a 1 Bedroom Harbour View Suite down to $1,545 for a 3 night stay.

Please let me know if you would like me to organise a booking for you at this rate.

Kind Regards,

insert staff member name.

so, what do you think. do you think they should have honoured the guarantee or was i being unreasonable asking them to?

#2 Guest_LeChatNinjah_*

Posted 07 December 2012 - 07:58 PM

No, going by what you've said the hotel is not required to honour anything they never actually offered in the first place.

It was nice of them to offer the 10% discount, though.

Some of those discount travel sites are shocking for this.



#3 fancie shmancie

Posted 08 December 2012 - 12:48 AM



It doesn't sound like they authorised or even knew about the offer that some other company  was "offering" on the hotel's supposed behalf.




#4 ElizabethIAm

Posted 08 December 2012 - 05:50 PM

I think the hotel has stuffed up and are trying to cover up. I work at a Hotel and we also have rooms available on Rates To Go and everything advertised on the RTG  site is what I have put there. Sometimes I may put the wrong thing on there by mistake like the wrong price etc but I have to honor this. Perhaps you can ask them to provide you with a copy of the confirmation Rates to Go sent them stating the error was theirs?

Edited by JustCallMeLiz, 08 December 2012 - 05:53 PM.


#5 PatG

Posted 08 December 2012 - 06:10 PM

They probably should honour it (as they are getting a bad rap from you in internet land by not!). You should just book through RTG and get the deal from there.  The hotel will then lose out I think because they don't get all of your money as RTG keep some?

#6 Chocolate Addict

Posted 08 December 2012 - 06:16 PM

I think it is wrong of you to name the hotel.

I would be asking for a copy of the confirmation from the rates to go people that the mistake was on their end and not the hotels.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

How an inquest into one stillbirth is saving lives

A ground-breaking court case that has focused solely on one stillborn baby has already helped to save the lives of other babies.

Get them into reading early with a Nouk book subscription

There's no bonding activity quite like reading to your baby or toddler, and all the signs point to it being important for social and literacy development as well.

Vote in our Parents' Choice Awards - and WIN!

Vote and you could win a a share of $2500 worth of prizes - Hurry - voting closes midnight Monday September 19.

I don't want my husband to go on a buck's trip

My husband's best friend is getting married and has planned a men's bachelor party.

The celeb parents who needed a mediator to stop fighting over baby names

Deciding on a baby name can be a fraught experience for many parents.

Free ticket offer

Pinky Mckay joins us again at the Essential Baby & Toddler Show presented by Blackmores with her expert baby settling advice. Register now for your free ticket.

May Gibbs' 'Gumnut Babies' turns 100 with a special edition, coins, stamps and more

It's time to celebrate the centenary of May Gibbs' very first book release, Gumnut Babies.

African baby names

We have some absolutely gorgeous selections of African baby names for you to consider for your baby.

The mum who retrained to became a plumber

One company refused to give her an apprenticeship because they believed she would be too much of a distraction to the males. 

Meningococcal meningitis: signs, treatment and prevention

What is meningococcal meningitis, why does it occur in seasons, and why does it strike fear into the hearts of so many?

I was scared of the dentist ... and my son paid the price

It was a moment where I could certainly learn from his behaviour, and not him from mine.

Family of toddler killed by alligator at Disney honours his third birthday

The family told supporters that they wanted to celebrate the boy's "first birthday in heaven".

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

7 tips to help you prepare your home for parenthood

Prep your home to make becoming a new parent as stress-free as possible.

Fatherhood to the beat of Daniel's drum

Daniel Gibney knew fatherhood would change him, but he didn't realise it would lead to a global business venture for his family.

A case of gastro and the mummy mean girls

I don't blame any first-time mother who is terrified of her or her baby catching gastro, but it will find you eventually.

Zooey Deschanel's cake smash fail for daughter Elsie

"I kept seeing on the Internet, 'You gotta make a smash cake for your one-year-old,' so I'm like, 'I'm making this cake just so she can smash it.'"

Five things mums should never do

Although I preach the "each to their own" method of parenting, it's unavoidable to have those moments of panic.

Mum allegedly 'groped' while holding toddler in Sydney pool

A mum has told of her horror after she was allegedly sexually assaulted while at a swimming centre with her two young children.

'It whacked me': Michelle Bridges on sleep deprivation and returning to exercise

Michelle Bridges knows a lot about health and fitness, but when she became a mum she had to learn a few lessons the hard way.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

Vote in our Parents' Choice Awards - and WIN!

Vote and you could win a a share of $2500 worth of prizes - Hurry - voting closes midnight Monday September 19.

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

 

SYDNEY SHOW - 23-25 Sept

Essential Baby & Toddler Show - Sydney

The Essential Baby & Toddler Show, presented by Blackmores, will be held in Sydney on 23-25 September. Register for your free ticket now to save $20!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.