Jump to content

Internet copyright/content question


  • Please log in to reply
3 replies to this topic

#1 katpaws

Posted 07 December 2012 - 07:14 AM

I am aware of a website that provides a forum for people to put up reviews of goods and services provided by various companies. I was reading the reviews about a specific company and found that the text in some of the reviews was very familiar. When i checked the company's website i found that a few of the recommendations from clients on their webpage had been directly transferred to the review website (that is, word for word) by people who had set up new accounts (newbies) and had never undertaken any other reviews or comments for that consumer website again. Other recommendations on the company's website have been directly taken from a client questionnaire and were not in fact recommendations written by clients (these are not on the consumer website).

I contacted the consumer (review) website about the fact that it would appear that a few of the reviews on the website were not genuine and that there may be breaches of copyright, but many days later I have not heard from the moderators of that website. I was told if i disagreed with the reviews I could add a comment, however, none of my comments have been allowed so far by the moderators of the website (and they were not inflammatory, it was just this comment is what has been posted on the company's website so please make sure you talk about this company with people who you know that have actually used their goods/services).

Or have i got it wrong? It is perfectly legal and/or ethical for client recommendations to appear on consumer review sites? Is it also legal and/or ethical for a business to put up as client recommendations that are from a questionnaire and where it maybe possible that the clients do not know their details and comments have been put on the web?



#2 Sassy Dingo

Posted 07 December 2012 - 09:15 AM

QUOTE (katpaws @ 07/12/2012, 07:14 AM) <{POST_SNAPBACK}>
Or have i got it wrong? It is perfectly legal and/or ethical for client recommendations to appear on consumer review sites? Is it also legal and/or ethical for a business to put up as client recommendations that are from a questionnaire and where it maybe possible that the clients do not know their details and comments have been put on the web?


Could it be that the customer submitted a comment to both the business and the review website? If it is the business who submitted the comments it is unethical but not illegal. What law do you suggest they are breaking? They may be contravening the terms and conditions of the review website, but then it would be up to the review website to enforce.

Are you also sure that the business is putting up the correct client details? Seems silly to me. If I was going to put a fake review up, I would make up the details so that no one could confirm it was incorrect. If they are their clients details and they did not consent to having them put on the website I would contact the website with proof of identify and also the business and they should take them down. However if they refuse I don't know what you can practically do about it. I am not aware of any law that they are breaking (I would have to review the application of the privacy act, but from memory it only applies to very large companies).

#3 solongsuckers

Posted 07 December 2012 - 09:30 AM

Maybe the business has copied it form the review website?

I'm not sure why it matters that the same comments appear in both places.

#4 katpaws

Posted 07 December 2012 - 10:02 AM

My concern it that there are all these positive reivews of this company on the consumer website that have been put up by people who have set up an account soley for the purpose of transferring "their" recommendation letter from the business website to the consumer website, that is, they are not genuine reviews but are probably in fact the business creating member accounts to promote their business online (without paying for advertising). While i could go maybe one or two posts saying this business is wonderful and quoting word for word their recommendation that they have given to the business, the number of new accounts doing the same thing is large enough to question how genuine these reviews are.

The guidelines for the consumer website include that the reviews must be a genuine review of a user of that service or good; and from what i can see they are not. I also have an issue with questionnaire responses being put up as recommendations as i am concerned that people have not given their consent for their personal details (ie name, where they live) on the business's website and may not be aware of this.

The company in question is not a good one and they are known for very unethical and illegal practices. I worry that more people will get trapped in their web and will be taken in by reviews that are most probably the business copying and pasting "recommendations" from their website to other websites.

My understanding is that with copyright you cannot transfer exact content (ie words) from one website to another without referencing the original source. I have no problem with people saying "This is what i told the company: blah blah and quoting their recommendation. I have a problem with a company doing a cut and paste job pretending to be the clients to drum up more business (and suckers).

QUOTE
Maybe the business has copied it form the review website?


No, the reviews are copied word for word from "recommendations" from the business website; that is the original source.

Edited by katpaws, 07 December 2012 - 10:07 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Childcare Survey

Win a $100 Coles/Myers gift voucher by completing the 5 minute childcare survey.

Kelly Clarkson shares first photos of son

Kelly Clarkson has shown off the first photos of her son, Remington Alexander Blackstock.

5 childbirth myths that need to be busted

Birth is an unpredictable, mysterious process that intrigues us all, and there is a lot of misinformation out there.

Mum of three fatally shot by toddler while driving

A US mother has been shot by her toddler while driving on a highway in Wisconsin.

All you need is one minute to work out

The seven-minute-work out is old news. Research shows the effectiveness of going hell-for-leather for just one minute.

Pregnant women needed to join diabetes study

Pregnant woman in country Australia will help Adelaide researchers figure out why cases of type 1 diabetes have doubled over the past two decades.

Just announced: the Mountain Buggy Unirider

It's the perfect solution to combat those toddler meltdowns when they no longer want to be in a pram but can't walk long distances.

Authorities euthanise dog that fatally bit a newborn baby

A pit bull mix that fatally bit a 3-day-old infant last week has been euthanised, authorities said.

The push for Medicare to fund lactation consultants

While meeting with a lactation consultant can make an enormous difference to a new mother, it's not a service that is available through the public health system.

Why it's perfectly natural to dislike other people's children

Members of a popular forum are fiercely debating whether it is acceptable to dislike a friend's child.

Woman gives birth on plane, names baby after airline

A pregnant woman who unexpectedly gave birth on a flight has named her new baby after the airline, Jetstar.

Heartwarming photos show the joy of adoption after foster care

Children living in foster care can feel like their future is less than clear. But that uncertainty disappears the day they are adopted by their "forever family" 

'Oh my god, it's a baby!' Mum shocked to give birth

When the cramps started to kick in, Klara Dollan just assumed a painful period was starting.

Mum's Facebook plea: 'Help me find my daughter's father'

Kerryn has a unusual present planned for daughter Imi's 13th birthday celebrations - she hopes to be able to be able to give the soon-to-be the teenager her first ever photo of her dad.

Is it possible for your house to be too clean?

Our houses are cleaner than ever before. But how clean is too clean? Could a sterile home be putting your family's health at risk?

Millions of Monkeys: puzzles that grow with your toddler

Here's a puzzle that grows with them; the Puzzle Grow Pack by Millions of Monkeys.

Baby names from Britpop

If you grew up in the 90s you might want to look to the genre of Britpop music for baby name inspiration.

What to eat and drink when you have gastro

When you catch a bug that causes acute infectious gastroenteritis (gastro), your stomach and intestinal tract become inflamed, causing diarrhoea, nausea, vomiting, abdominal cramping and pain. The last thing you probably feel like doing is eating.

'To this day, I owe her my life'

Would I have survived if I hadn't crossed that street?

Why baby Sonny needs you to vaccinate your children

Caitlin is a firm believer in the importance of immunisation to protect children from harmful and deadly diseases.

Five-year-old's photo captures beauty of motherhood

There is no make-up or special outfits and hairdos, but the five-year-old boy who took this picture captured the essence of motherhood as well as any professional photographer.

Babies know whether you are naughty or nice

Studies have shown that infants in the first months of life try to avoid dealing with social wrongdoers - for example, sharing less with them and helping them less - and they expect others to, too.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

Childcare Survey

Win a $100 Coles/Myers gift voucher by completing the 5 minute childcare survey.

The babies who are one in 70 million

Bethani Webb was excited to find out she was pregnant, but the first time mum did not realise she was carrying four babies not one.

Cafe offers breastfeeding mums a free cup of tea

A Sydney cafe is offering breastfeeding mums free cups of tea in a bid to show support for the right of women to nurse their babies wherever they choose.

To snip or not to snip? When the decision is not clear cut

Jamie Oliver, who considered a vasectomy, is to be a father again. A fellow dad reflects on his own decision 11 years ago

Doctors stunned by rare twins born almost six weeks apart

To everyone's surprise, Kristen Miller "kept doing better each day", keeping her second baby safe.

Baby book ideas for modern parents

Before my son was born I was given a lovely baby book full of blank pages waiting to be filled with weights and heights and first words.

The adorable smile of a baby seeing his mum clearly for the first time

There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.

Mum tells how toddler 'nearly hung himself' in cot mishap

When Alison Johnson put her 18-month-old Caleb down for a nap, she had no reason to believe her son was in any danger.

Babies are still switched at birth? Yes, it can happen

All my panic and tears aside, my biggest question looking back is about the kind of security measures used in the maternity ward.

Doctors slammed for taking selfie with newborn

Everyone who visits a mum in hospital in the days following childbirth wants to get a photo with the new baby.

ergoPouch Twosie Sleepsuit for winter breastfeeding

Finally, there's a way to keep warm while breastfeeding through winter.

Health check: How long does sex 'normally' last?

What to do with this information? My advice would be to try not to think about it during the throes of passion.

When breastfeeding sucks: fixing common problems

From niplash to tight boobs, biting to milk supply issues, Pinky McKay looks at common breastfeeding issues and how to solve them.

10 things I've learnt in my first six months with twins

Six months on we're all still alive, and the more we get to know each other the easier the days become.

Mum's loving kiss leaves baby fighting for life

Kirsty Carrington thought nothing of giving her newborn son a kiss, little did she know it would leave the baby fighting for life.

When doing chores is your new 'me time'

After children, 'me time' looks a little different.

Get going: 14 travel strollers for families on the move

A stroller can make or break travelling with a baby or toddler. Here are 15 great single travel stroller options.

10 ways toddlers are terrific

It always pays to remind yourself of how terrific toddlers can be - they're little like this for such a short time

 

ENTER NOW

Do your kids love bananas?

This is the comp for you! We have $800 worth of Myer gift cards and boxes of Australian Bananas to be won. Entry is simple: just post a pic of your little one enjoying a banana in the comments of the FB post to enter.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.