Jump to content

Is this allowed?
Restaurant rules...


  • Please log in to reply
33 replies to this topic

#1 Funwith3

Posted 03 December 2012 - 12:59 PM

We have a group booking for tomorrow night at a restaurant - there are about 8-10 of us. Now, keep in mind it's a Tuesday night.

The restaurant has told us that we will be charged $40 for whoever doesn't turn up. Now this is a group of mums, so of course, someone's child could get sick, someone's baby might play up (most likely mine  wink.gif )... Are restaurants allowed to charge for a no show? And $40?! Seems very excessive to me. And again, it's just a Tuesday, it's not a weekend.

#2 Feral Becky

Posted 03 December 2012 - 01:03 PM

I am sure it is allowed. Their restaurant, their rules. Probably sick of no-shows. If you don't like it go somewhere else. Sounds like they have enough business and especially this time of year.

#3 Feral Becky

Posted 03 December 2012 - 01:07 PM

Bugger, I posted on the unpopular thread. See, I AM a thread killer  biggrin.gif

#4 rjflc69

Posted 03 December 2012 - 01:36 PM

Apologies from me, something 'funky' has happened and the other thread has been removed.  I am copying all replies into this thread.

Fiona



QUOTE (niggles @ 03/12/2012, 01:01 PM) <{POST_SNAPBACK}>
Id go elsewhere. That's weird.


QUOTE (cstar @ 03/12/2012, 01:02 PM) <{POST_SNAPBACK}>
I have never heard of this before.  Is it an exclusive restaurant that is hard to get into??



#5 rjflc69

Posted 03 December 2012 - 01:37 PM


QUOTE (MrsLexiK @ 03/12/2012, 01:03 PM) <{POST_SNAPBACK}>
We have a few in our areas that charge like that, or if you book over x amount there is a minimum amount the table has to spend.  (It was explained to me that this is because they got sick of older teens booking a table and ording tables of garlic bread and staying there for hours on end) Don't blame them really.  My dr charges me if I don't turn up.

Also it may be Tuesday but bear in mind it is Dec.


#6 katpaws

Posted 03 December 2012 - 01:37 PM

I think that it is allowed. There is a Victorian restaurant that charges around $100 for a no show. Another place, Vue de Monde in Melbourne it is $150. I may not think it fair but i guess if you don't like the policy, don't go to that place.

I think tell the people that are invited the policy - if you still intend on going - and that if they don't come they will owe the group the $40 charge. If people aren't happy with that, you might need to find another venue.



#7 rjflc69

Posted 03 December 2012 - 01:40 PM

QUOTE (Madame Catty @ 03/12/2012, 01:05 PM) <{POST_SNAPBACK}>
It would be allowed as it's their restaurant so I guess it's a case of "my place, my rules".

I've never heard of it before though.



#8 rjflc69

Posted 03 December 2012 - 01:41 PM

QUOTE (vääräsääri @ 03/12/2012, 01:07 PM) <{POST_SNAPBACK}>
Since it's a Tuesday, they may be calling in staff just because of your booking? And so want to be guaranteed it's worth it. I don't think it's that weird, at least they've been upfront about it.



#9 Mumma_G

Posted 03 December 2012 - 01:42 PM

This is pretty common in Brisbane. I guess they are just sick of people booking for 20 and only having 10 show up particularly when they ask for an outside table with views. Simply tell everyone of the request and if they cant make it to simply call so that the numbers on the table can be reduced.

I get that things happen but a 20 second phone call is all it takes. Sadly, I think FB and sms has made it a lot easier for people to get out of coming to things without making a call.


#10 rjflc69

Posted 03 December 2012 - 01:44 PM

QUOTE (Madnesscraves @ 03/12/2012, 01:13 PM) <{POST_SNAPBACK}>
I've heard of this happening with number over a certain point but more they just charge a one off fee if its cancelled. But if only half the number turns up they are usually fine either way.

Think they are well within their rights. As PPs said, it's December, so lots of parties happening. At least he was upfront at booking.



QUOTE (aprilrain @ 03/12/2012, 01:14 PM) <{POST_SNAPBACK}>
I would then ask everybody to pay upfront, or the organiser could get left holding the bill.

Should they charge you? I waitressed one night where a table was booked for 20 for a work do. Only the organiser and wife turned up. A forty seat restaurant had turned down other bookings, had to pay for food and extra staff member etc.

If you were going to a game, show etc you would usually still have paid even if you didn't show up.



QUOTE (loggedin @ 03/12/2012, 01:18 PM) <{POST_SNAPBACK}>
Their restaurant, their rules. But there is no chance I would go anywhere that did that.

If there are 8-10 of you then you will probably spend at least $400 (working on their $40 per head theory) plus tips. If they want to risk losing that money for the sake of charging an extra $40 I don't think they care about their customers so I doubt their food/service/restaurant would be very good.

A minimum spend would be a nicer way of doing the same thing.

You could always book for 8 and then add chairs if there are 10?

Or find somewhere else that is happy to serve you?



QUOTE (*LucyE* @ 03/12/2012, 01:20 PM) <{POST_SNAPBACK}>
Some of the more expensive restaurants have had a credit card when booking rule for a while. They have costs even when people don't turn up and they may also be forgoing other bookings.

It may be a Tuesday but it is Christmas/end of year party season.



QUOTE (Livsh @ 03/12/2012, 01:28 PM) <{POST_SNAPBACK}>
If it were me I'd be cancelling the booking for another restaurant! I'm pretty sure they can make up what ever rules they like, so long as they tell you upfront. There is no way in hell I'd be going to a restaurant that tried to pull that on me though!



#11 Diamond~Sky~Lucy

Posted 03 December 2012 - 01:54 PM

I am sure that they are allowed to do that as they run their own show.  However, no way on earth would I be making a booking with rules like that - whilst I get that they need to make their money (and I ALWAYS ring to change my booking when numbers change - as they inevitably do) - this rule is simply rigid and unreasonable IMO.

Having said that, I am quite happy with the "leave a credit card no for a minimum deposit/spend" method of booking.

#12 Gembac8019

Posted 03 December 2012 - 01:57 PM

Meh, I would go elsewhere. I find it a rude turnoff. At the end of the day if someone is sick, they are sick. what would they prefer, a sick person turning up?

#13 YodaTheWrinkledOne

Posted 03 December 2012 - 02:25 PM

Is it allowed?  Probably, it's their restaurant.

Would I go to a restaurant like that?  Probably not, not on a Tuesday night!  That would be enough for me to look elsewhere.  There are plenty of other restaurants to pick from that aren't so militant in their approach to bookings.

#14 Bluenomi

Posted 03 December 2012 - 02:45 PM

It becoming more common. I think restaurants are getting sick of people making big bookings and not everyone turning up. Margins are pretty tight and a few no shows can cost them a fair bit of money.

You either just don't go there if you don't like the policy or be prepared to pay up if someone is a no show. If you give them notice you are more likely to not have to pay.

#15 TenYears

Posted 03 December 2012 - 02:56 PM

It's very common for large bookings in Sydney, with variations.  Most allow one or two people not showing (out of a large group booking) before they start charging, despite what their policy says.  All of them allow you to change the booking without penalty up to the day of the booking.

Edited by Sevenyears, 03 December 2012 - 10:30 PM.


#16 casime

Posted 03 December 2012 - 03:30 PM

QUOTE
Restaurateurs say a growing number of diners book several restaurants on peak nights, choosing one at the last minute without cancelling the others.

They say this new breed of diner tries their luck at trendy new eateries that refuse to take bookings, with the back-up of bookings at other restaurants as insurance.

So restaurants are planning no-show fees to cover their costs.


QUOTE
"All we ask is that people have the manners to ring up and cancel," The Brix owner/operator Emma O'Mara said.

"It's not much to ask, really. Some nights three or four tables just don't turn up, without a call. It's devastating for a small business, but people don't seem to understand."


http://www.heraldsun.com.au/news/victoria/...2-1226389970950


#17 FiveAus

Posted 03 December 2012 - 03:33 PM

Can't say I blame them. Restaurants generally run on very tight margins and have their staff work according to the amount of bookings they have. If a percentage of the bookings are no-shows, they still have to pay the staff even if they really weren't required after all.

#18 Propaganda

Posted 03 December 2012 - 06:47 PM

While irritating, I imagine it's allowed.

You'll often be charged for missed appointments elsewhere.

Perhaps it's better to organise your lunch somewhere else, or have everyone contribute up front, so nobody else is forking out for a no-show.

#19 CharliMarley

Posted 03 December 2012 - 06:51 PM

I worked for a doctor and thay had a sign in the waiting room that patients would be charged for missing an appointment, but it is big lie, because doctors have to provide a service and have eye contact with the patient, before they can charge.

#20 CharliMarley

Posted 03 December 2012 - 06:55 PM

Well, someone said something about being charged by their doctor if they didn't turn up and now I can't find it. unsure.gif

#21 Acidulous Osprey

Posted 03 December 2012 - 07:40 PM

Doctors can and do charge for noshows.  What they cannot do is charge medicare.  They charge the patient directly and it cannot be claimed back from medicare.

#22 Exhaustedbuthappy

Posted 03 December 2012 - 07:55 PM

QUOTE (Balzac @ 03/12/2012, 07:40 PM) <{POST_SNAPBACK}>
Doctors can and do charge for noshows.  What they cannot do is charge medicare.  They charge the patient directly and it cannot be claimed back from medicare.


Slight tangent - but... This.

Most specialists will charge a fee from anywhere from $55 - $150 if you cancel in under 24 hours or are a no show. Having said that most doctors will waive it if there's a genuine reason (ie gastro and you simply can't get there to the appointment).

#23 Feral_Pooks

Posted 03 December 2012 - 08:22 PM

They might be able to do it, but I would also cancel and never go back there.

#24 Holidayromp

Posted 03 December 2012 - 09:07 PM

A doctor is a an essential service whereas a restaurant is not.  If a restaurant had the hide to charge that for a no show then it is very easy to go elsewhere.
If it is a Mum's group that is booking it will be highly likely that the group will have to wear $40.00 plus due to sick kids etc.  Maybe due to this fact this restaurant is not the place for you.
Best idea to book elsewhere that doesn't charge as it is too high a risk to take.

#25 ms flib

Posted 03 December 2012 - 09:11 PM

Underestimate your numbers.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Special Ticket Offer, Save $8!

The Essential Baby & Toddler Show is back this April! Save $8 off the door price for a limited time only!

Why I breastfed my son until he was three

The fact that I not only breastfed my son, but breastfed him for three and a half years, seems pretty incredible in retrospect.

Do babies and young children see ghosts?

Do babies and young children see ghosts? If you’ve pondered the question, you’re not alone.

15 years with Essential Baby: meet Therese

"Life has a funny way of giving you what you need when you need it the most."

Mum causes a stir by taking a stand against leggings

A mum has found herself the subject of debate after claiming tight bottoms cause lustful thoughts in men.

Don't set a parenting goal for 2015 - do this instead

The problem with goal setting as a parent is the measure. How do we really know if we’re succeeding?

5 pregnancy myths that just won't go away

When you're expecting, it often seems like everyone is keen to offer advice about what you should and shouldn't do in the interests of your health and wellbeing.

RPA hospital contacting mums after discovering vaccine storage fault

Sydney's Royal Prince Alfred Hospital (RPA) is trying to contact women who had babies at the facility after discovering a fault in a refrigerator containing vaccines.

'Nutella' not a baby name, French court says

A French court has blocked parents from naming their baby girl after the hazelnut spread Nutella, arguing it would make her the target of mockery.

Why I'm never calling myself 'just a mum' again

I’ve grown three human beings. I feed them, dress them, teach them, care for them and love them 24 hours a day. Yet for eight years, when I meet new people and they’ve asked me what I do, I tell them: “I’m just a mum”.

Rosie Batty named 2015 Australian of the Year

One year ago, Rosie Batty could not have imagined she'd be where she is. Tonight the grieving mum who put domestic violence on the national agenda was named Australian of the Year.

Five reasons to hug more

Hugging – some of us thrive on it, even depend on it – and then there are those who don't care for it really. So, are they missing out?

Help - my three-year-old has started throwing tantrums

My daughter never went through the "terrible twos" but began throwing wild tantrums shortly after her third birthday.

That's commitment

First peek at Sonia Kruger's daughter Maggie

"She smells so good, I could eat her," Kruger tells co-host David Campbell.

Mum assists in own caesarean surgery

A mum who partly delivered her own twins during a caesarean has encouraged other women to take control of their birthing experience.

How to handle common childhood regressions

Regression can be a natural and common part of development prompted by a variety of factors, but that doesn't make it less frustrating.

Disgruntled dad's pram ad goes viral

When buying a second hand pram, there are lots of things to take into consideration. 

Man discovers he's a dad after finding 55-year-old letter

Discovering you are about to father a baby is startling enough - never mind finding out you have a 61-year-old son.

15 thoughts mums have during a tantrum

Ranging from mild to feral and triggered by events both minor and major, tantrums certainly keep life interesting.

Natural pain relief in the early stages of labour

While managing labour pains on your own can be daunting, there are a number of natural pain relief options to help you cope until you are admitted to hospital.

Win an Octonauts prize pack

To celebrate the launch of Octonauts Live! Operation Reef Shield, a spectacular underwater adventure live on stage, we are giving away an amazing Octonauts prize pack to one lucky fan.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Forgotten Baby Syndrome claims the life of toddler

One baby dies every eight days in the back of a car in the US, victims of 'forgotten baby syndrome'.

For a brief time, I was touched by an angel

For a brief time, I was touched by an angel. You stole my heart, and changed me into the women I am today.

Chinese woman gives birth to quintuplets

After six years of trying for a baby, a couple’s dreams have come true many times over after the mum gave birth to quintuplets this week.

Chrissie Swan has reached her "sex quota"

Chrissie Swan says she and her partner have sex once a year due to her fear of falling pregnant.

Stars help save choking babies

It's an important lesson to learn, but one that busy new mums and dads might overlook until it's too late.

New Girl star Zooey Deschanel pregnant

Actress Zooey Deschanel is expecting her first child with her producer boyfriend Jacob Pechenik.

16 times 'dad reflexes' saved the day

Of course, in some cases they may be the ones who actually got their child into a precarious position in the first place, but we'll ignore that for now.

Couple's 'non-traditional' pregnancy announcement goes viral

Knowing you are not the father of your pregnant wife's baby would usually indicate a rocky relationship ahead for traditional parents.

The trials and tribulations of identical triplet newborns

Pip Donnelly is still playing spot the difference with her newborn identical triplets, Isabelle, Georgina and Frankie.

Win an Octonauts prize pack

To celebrate the launch of Octonauts Live! Operation Reef Shield, a spectacular underwater adventure live on stage, we are giving away an amazing Octonauts prize pack to one lucky fan.

Earthquake baby thriving five years on

Jenny Alexis is lucky to be alive after spending four days buried in the rubble of the 2010 Haitian earthquake, but now she's a thriving five year old.

Please don't say I'm lucky because I was adopted

On the one hand I was having a regular life with friends and sports and sleepovers and school. But I was also always wondering: Did my mother love me? What was wrong with me?

An open letter to non-parents who offer advice on child-rearing

Kitty, when you’re the parent of my child you’re welcome to wade in with an opinion – but until then, I’d prefer you to have a supportive ear and a glass of wine ready.

Couple arrested over baby gun video

A US couple faces charges after investigators say they found mobile phone videos showing the woman's 12-month-old daughter putting a handgun in her mouth.

NSW Health dumps 10-year limit on frozen embryos

A 10-year time limit on storing frozen embryos that were created with donor sperm has been dropped by the NSW government.

How my happy-go-lucky husband became a monster

Sharan Nicholson-Rogers watched her husband change from a happy-go-lucky police officer into an unpredictable man prone to violent and emotional outbursts.

Dads-to-be experience hormonal changes, too

Dads-to-be experience hormonal changes in line with their pregnant partners, a new study shows.

'They were just doing their job': mum of toddler killed in police chase gone wrong

"They were just doing their job. I feel so sorry for them. It is all just too sad."

Miscarriages to be formally recognised by NSW government

Women who miscarry will be able to obtain an optional "recognition of loss" certificate as a formal recognition of their often heartbreaking loss.

Cafe cubby house 'too noisy' for neighbours

Teenage parties, domestic disputes, or raucous late night pubs are the things that usually come to mind when you think neighbourhood noise complaints.

Dad films baby playing with snake

Most parents would not consider a snake an appropriate playmate for their baby, but a US dad who filmed his daughter playing with a python has defended himself against criticism.

Clever breastfeeding products

Check out this range of products designed to help make your breastfeeding journey more enjoyable, manageable and convenient.

 

Back to School Offer

Findababysitter.com.au

We've got you covered for this school year. Use www.findababysitter.com.au to meet local nannies now.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.