Jump to content

Is this allowed?
Restaurant rules...


  • Please log in to reply
33 replies to this topic

#1 Funwith3

Posted 03 December 2012 - 12:59 PM

We have a group booking for tomorrow night at a restaurant - there are about 8-10 of us. Now, keep in mind it's a Tuesday night.

The restaurant has told us that we will be charged $40 for whoever doesn't turn up. Now this is a group of mums, so of course, someone's child could get sick, someone's baby might play up (most likely mine  wink.gif )... Are restaurants allowed to charge for a no show? And $40?! Seems very excessive to me. And again, it's just a Tuesday, it's not a weekend.

#2 Feral Becky

Posted 03 December 2012 - 01:03 PM

I am sure it is allowed. Their restaurant, their rules. Probably sick of no-shows. If you don't like it go somewhere else. Sounds like they have enough business and especially this time of year.

#3 Feral Becky

Posted 03 December 2012 - 01:07 PM

Bugger, I posted on the unpopular thread. See, I AM a thread killer  biggrin.gif

#4 rjflc69

Posted 03 December 2012 - 01:36 PM

Apologies from me, something 'funky' has happened and the other thread has been removed.  I am copying all replies into this thread.

Fiona



QUOTE (niggles @ 03/12/2012, 01:01 PM) <{POST_SNAPBACK}>
Id go elsewhere. That's weird.


QUOTE (cstar @ 03/12/2012, 01:02 PM) <{POST_SNAPBACK}>
I have never heard of this before.  Is it an exclusive restaurant that is hard to get into??



#5 rjflc69

Posted 03 December 2012 - 01:37 PM


QUOTE (MrsLexiK @ 03/12/2012, 01:03 PM) <{POST_SNAPBACK}>
We have a few in our areas that charge like that, or if you book over x amount there is a minimum amount the table has to spend.  (It was explained to me that this is because they got sick of older teens booking a table and ording tables of garlic bread and staying there for hours on end) Don't blame them really.  My dr charges me if I don't turn up.

Also it may be Tuesday but bear in mind it is Dec.


#6 katpaws

Posted 03 December 2012 - 01:37 PM

I think that it is allowed. There is a Victorian restaurant that charges around $100 for a no show. Another place, Vue de Monde in Melbourne it is $150. I may not think it fair but i guess if you don't like the policy, don't go to that place.

I think tell the people that are invited the policy - if you still intend on going - and that if they don't come they will owe the group the $40 charge. If people aren't happy with that, you might need to find another venue.



#7 rjflc69

Posted 03 December 2012 - 01:40 PM

QUOTE (Madame Catty @ 03/12/2012, 01:05 PM) <{POST_SNAPBACK}>
It would be allowed as it's their restaurant so I guess it's a case of "my place, my rules".

I've never heard of it before though.



#8 rjflc69

Posted 03 December 2012 - 01:41 PM

QUOTE (vääräsääri @ 03/12/2012, 01:07 PM) <{POST_SNAPBACK}>
Since it's a Tuesday, they may be calling in staff just because of your booking? And so want to be guaranteed it's worth it. I don't think it's that weird, at least they've been upfront about it.



#9 Mumma_G

Posted 03 December 2012 - 01:42 PM

This is pretty common in Brisbane. I guess they are just sick of people booking for 20 and only having 10 show up particularly when they ask for an outside table with views. Simply tell everyone of the request and if they cant make it to simply call so that the numbers on the table can be reduced.

I get that things happen but a 20 second phone call is all it takes. Sadly, I think FB and sms has made it a lot easier for people to get out of coming to things without making a call.


#10 rjflc69

Posted 03 December 2012 - 01:44 PM

QUOTE (Madnesscraves @ 03/12/2012, 01:13 PM) <{POST_SNAPBACK}>
I've heard of this happening with number over a certain point but more they just charge a one off fee if its cancelled. But if only half the number turns up they are usually fine either way.

Think they are well within their rights. As PPs said, it's December, so lots of parties happening. At least he was upfront at booking.



QUOTE (aprilrain @ 03/12/2012, 01:14 PM) <{POST_SNAPBACK}>
I would then ask everybody to pay upfront, or the organiser could get left holding the bill.

Should they charge you? I waitressed one night where a table was booked for 20 for a work do. Only the organiser and wife turned up. A forty seat restaurant had turned down other bookings, had to pay for food and extra staff member etc.

If you were going to a game, show etc you would usually still have paid even if you didn't show up.



QUOTE (loggedin @ 03/12/2012, 01:18 PM) <{POST_SNAPBACK}>
Their restaurant, their rules. But there is no chance I would go anywhere that did that.

If there are 8-10 of you then you will probably spend at least $400 (working on their $40 per head theory) plus tips. If they want to risk losing that money for the sake of charging an extra $40 I don't think they care about their customers so I doubt their food/service/restaurant would be very good.

A minimum spend would be a nicer way of doing the same thing.

You could always book for 8 and then add chairs if there are 10?

Or find somewhere else that is happy to serve you?



QUOTE (*LucyE* @ 03/12/2012, 01:20 PM) <{POST_SNAPBACK}>
Some of the more expensive restaurants have had a credit card when booking rule for a while. They have costs even when people don't turn up and they may also be forgoing other bookings.

It may be a Tuesday but it is Christmas/end of year party season.



QUOTE (Livsh @ 03/12/2012, 01:28 PM) <{POST_SNAPBACK}>
If it were me I'd be cancelling the booking for another restaurant! I'm pretty sure they can make up what ever rules they like, so long as they tell you upfront. There is no way in hell I'd be going to a restaurant that tried to pull that on me though!



#11 Diamond~Sky~Lucy

Posted 03 December 2012 - 01:54 PM

I am sure that they are allowed to do that as they run their own show.  However, no way on earth would I be making a booking with rules like that - whilst I get that they need to make their money (and I ALWAYS ring to change my booking when numbers change - as they inevitably do) - this rule is simply rigid and unreasonable IMO.

Having said that, I am quite happy with the "leave a credit card no for a minimum deposit/spend" method of booking.

#12 Gembac8019

Posted 03 December 2012 - 01:57 PM

Meh, I would go elsewhere. I find it a rude turnoff. At the end of the day if someone is sick, they are sick. what would they prefer, a sick person turning up?

#13 YodaTheWrinkledOne

Posted 03 December 2012 - 02:25 PM

Is it allowed?  Probably, it's their restaurant.

Would I go to a restaurant like that?  Probably not, not on a Tuesday night!  That would be enough for me to look elsewhere.  There are plenty of other restaurants to pick from that aren't so militant in their approach to bookings.

#14 Bluenomi

Posted 03 December 2012 - 02:45 PM

It becoming more common. I think restaurants are getting sick of people making big bookings and not everyone turning up. Margins are pretty tight and a few no shows can cost them a fair bit of money.

You either just don't go there if you don't like the policy or be prepared to pay up if someone is a no show. If you give them notice you are more likely to not have to pay.

#15 TenYears

Posted 03 December 2012 - 02:56 PM

It's very common for large bookings in Sydney, with variations.  Most allow one or two people not showing (out of a large group booking) before they start charging, despite what their policy says.  All of them allow you to change the booking without penalty up to the day of the booking.

Edited by Sevenyears, 03 December 2012 - 10:30 PM.


#16 casime

Posted 03 December 2012 - 03:30 PM

QUOTE
Restaurateurs say a growing number of diners book several restaurants on peak nights, choosing one at the last minute without cancelling the others.

They say this new breed of diner tries their luck at trendy new eateries that refuse to take bookings, with the back-up of bookings at other restaurants as insurance.

So restaurants are planning no-show fees to cover their costs.


QUOTE
"All we ask is that people have the manners to ring up and cancel," The Brix owner/operator Emma O'Mara said.

"It's not much to ask, really. Some nights three or four tables just don't turn up, without a call. It's devastating for a small business, but people don't seem to understand."


http://www.heraldsun.com.au/news/victoria/...2-1226389970950


#17 FiveAus

Posted 03 December 2012 - 03:33 PM

Can't say I blame them. Restaurants generally run on very tight margins and have their staff work according to the amount of bookings they have. If a percentage of the bookings are no-shows, they still have to pay the staff even if they really weren't required after all.

#18 Propaganda

Posted 03 December 2012 - 06:47 PM

While irritating, I imagine it's allowed.

You'll often be charged for missed appointments elsewhere.

Perhaps it's better to organise your lunch somewhere else, or have everyone contribute up front, so nobody else is forking out for a no-show.

#19 Copper and May

Posted 03 December 2012 - 06:51 PM

I worked for a doctor and thay had a sign in the waiting room that patients would be charged for missing an appointment, but it is big lie, because doctors have to provide a service and have eye contact with the patient, before they can charge.

#20 Copper and May

Posted 03 December 2012 - 06:55 PM

Well, someone said something about being charged by their doctor if they didn't turn up and now I can't find it. unsure.gif

#21 Acidulous Osprey

Posted 03 December 2012 - 07:40 PM

Doctors can and do charge for noshows.  What they cannot do is charge medicare.  They charge the patient directly and it cannot be claimed back from medicare.

#22 Exhaustedbuthappy

Posted 03 December 2012 - 07:55 PM

QUOTE (Balzac @ 03/12/2012, 07:40 PM) <{POST_SNAPBACK}>
Doctors can and do charge for noshows.  What they cannot do is charge medicare.  They charge the patient directly and it cannot be claimed back from medicare.


Slight tangent - but... This.

Most specialists will charge a fee from anywhere from $55 - $150 if you cancel in under 24 hours or are a no show. Having said that most doctors will waive it if there's a genuine reason (ie gastro and you simply can't get there to the appointment).

#23 Feral_Pooks

Posted 03 December 2012 - 08:22 PM

They might be able to do it, but I would also cancel and never go back there.

#24 Holidayromp

Posted 03 December 2012 - 09:07 PM

A doctor is a an essential service whereas a restaurant is not.  If a restaurant had the hide to charge that for a no show then it is very easy to go elsewhere.
If it is a Mum's group that is booking it will be highly likely that the group will have to wear $40.00 plus due to sick kids etc.  Maybe due to this fact this restaurant is not the place for you.
Best idea to book elsewhere that doesn't charge as it is too high a risk to take.

#25 ms flib

Posted 03 December 2012 - 09:11 PM

Underestimate your numbers.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Win a copy of 'Breakfast, School Run, Chemo'

To celebrate the launch of EB member and contributor Julia's Watson's first book, we have five copies of Breakfast, School Run, Chemo give away.

Electronic tags may keep newborns safe

The possibility of using electronic bracelets for mothers and their newborn babies is being investigated by Adelaide's Women's and Children's Hospital. 

Baby steps: when your little one starts walking

As a parent there are so many milestones to look forward to. That first smile, first word - and, of course, that first step.

Julia Watson's new book 'Breakfast, School Run, Chemo'

Tomorrow my friend Julia launches her first book. And while we're all overjoyed, the success is tinged with sadness. You see, Julia has stage 4 bowel cancer.

How not to name twins

Call me boring, but I don't think that when it comes to choosing my twins' names is the right time to use a good pun.

Fun Sunny Life pool inflatables just for babies

The babies of 2015 will thus be thrilled to paddle their happy baby legs in these brand new flamingo and swan baby inflatables.

Breastfeeding basics for beginners

Here are 10 tips to help make breastfeeding successful and stress free for both you and your baby as quickly as possible.

Girl smothers baby brother with peanut butter

This mum had a big clean up job on her hands.

How to hide those under eye shadows

Pandas are the only ones who benefit from under-eye shadows. If you're not fluffy and cute, you'll just look tired.

Young mum dies after being denied pap smear

A mother has died after she was denied a pap smear because she was deemed "too young" to need it.

Birthday cakes banned at childcare centre

A childcare centre in Sydney has banned birthday cakes after parent complaints about excessive sugar and children with allergies being left out.

Triplet surprise for newlyweds

As the radiographer moved the wand over her abdomen, Shelley King got the surprise of her life.

3 yummy Thermomix baby and toddler recipes

Louise Fulton Keats shares her recipes for babies and toddlers, including corn and sweet pikelets, pumpkin and pea risotto, and cheesy bunny biscuits.

Man arrested over toddler Nikki's death

A 31-year-old man has been arrested over the death of two-year-old Nikki Francis-Coslovich in Mildura.

Adoption ban on pregnant women to be lifted

Pregnant women will no longer be barred from adoption waiting lists in NSW, after the Baird Government decided the practice was discriminatory.

Are you getting enough magnesium?

Magnesium is the fourth most abundant mineral in the body, but we don't talk enough about it and the vital role it plays in great health and energy, as well as disease prevention.

5 workplace lessons for new parents

Take heart in these principles that will transfer seamlessly from the workplace into your new life as a parent.

Mums to follow on Instagram

A creative outlet for many, there are some savvy women complementing their blogs and businesses with riveting Instagrams feeds. We've chosen a few which have bucketloads of appeal; there are some big time players and some smaller local ones, and they each bring their special brand of magic to the Instagram experience.

Review: The Volvo 2015 XC90 SUV has all the safety features your family needs

The new Volvo XC90 SUV's focus on keeping you safe does not come at the expense of comfort in the XC90.

Kim Kardashian reveals she may have hysterectomy

Kim Kardashian has revealed complications during pregnancy means she might have to have a hysterectomy after the birth of her second child.

Why late night snacks wreak havoc on weight loss

 Loath as you may be to admit it, chances are that at some point you have found yourself in the kitchen late at night, devouring food.

Toddler twins pretend to be asleep to fool mum

They say twins have a unique connection. If this cute clip is anything to go by, these toddler sisters like to use their special bond to try to fool their mother.

Dad bags: 10 picks for out and about

Getting out of the house is a big priority in the early years of parenthood and you need to take a well-stocked kit with you. We've chosen 10 of the best nappy bags sure to appeal to dads in style and function.

Win a Mountain Buggy Swift

To celebrate Essential Baby reaching half a million Facebook fans, we have a Mountain Buggy Swift to giveaway to a lucky fan.

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Dads who do their share have more sex: study

For women trying to encourage their partners to take more interest in fatherhood, it could be the ultimate incentive.

Think you might have IBS, coeliac disease or Crohn's?

Conditions affecting the gastrointestinal tract are common in modern humans, and many are on the rise - including irritable bowel syndrome (IBS), inflammatory bowel disease (IBD) and coeliac disease.

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer.

The exercises you know you should be doing (but probably aren't)

I bet your to-do list today is long. But somewhere on that massive list, are you making time for your pelvic floor?

This baby really loves the family cat

Some babies get excited when mum or dad come to get them from their cot after a nap.

Designer kids clothing good enough to eat by Oeuf

Even if you aren't heading to the Northern hemisphere in the next six months, you can't help but love the amazing food-themed knits for babies and kids by cult kids brand Oeuf.

Early exposure to peanuts recommended for allergy prevention

A paediatricians' group is recommending that infants at high risk of peanut allergies be given foods containing peanuts before they turn one.

Home brand foods contain less salt than pricier rivals

Supermarket home brand foods, long derided as cheap and inferior, contain far lower levels of salt than pricier, branded rivals, new research shows.

Nannies for hire, wherever you're flying

Ever dreaded the prospect of a long flight, dreaming about how wonderful it would be for a nanny to entertain the kids?

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer: with an unusual photo shoot with their 'baby', a groodle (poodle/golden retriever cross) named Humphrey. The talented Elisha from Elisha Minnette Photography caught all the precious shots.

Is it okay to name your baby with a sense of humour?

My husband was sure that Danger was a good option for a boy. And as the pregnancy progressed, it actually started to sound really good.

Woman gives birth after having her own mother's uterus transplanted

In a world first, a healthy baby has been born from the same womb that nurtured his own mother.

So hot right now: double-barrelled baby names on the rise

It's one way to make your baby stand out from the pack – giving them not one, but two first names.

Second time around: is it really better the devil you know?

When I fell pregnant with my second child I was, naturally, very excited. Then it all started to come back to me - and I freaked.

Shopping with kids: breaking the pester-power cycle

You're out shopping with your little one and they're incessantly whining that they want a treat. It's easy to say no ... the first time, at least.

How did we have babies before apps came along?

Three months ago, my wife, Chrysta, and I were driving along Melrose Avenue in Los Angeles when she let out a harrowing cry.

When your toddler disagrees

There comes a time when your child starts having different views to you. I didn't realise that time would come so soon.

Win a Pacapod this Father's Day

To celebrate dads and families, we are giving away a Picos Pack from Pacapod Australia filled with a few extra goodies ENTER NOW

 

FREE TICKET

Discover the magic of the LEGO DUPLO Play Area in Sydney

Get your free ticket to The Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.