Jump to content

Is this allowed?
Restaurant rules...


  • Please log in to reply
33 replies to this topic

#1 Funwith3

Posted 03 December 2012 - 12:59 PM

We have a group booking for tomorrow night at a restaurant - there are about 8-10 of us. Now, keep in mind it's a Tuesday night.

The restaurant has told us that we will be charged $40 for whoever doesn't turn up. Now this is a group of mums, so of course, someone's child could get sick, someone's baby might play up (most likely mine  wink.gif )... Are restaurants allowed to charge for a no show? And $40?! Seems very excessive to me. And again, it's just a Tuesday, it's not a weekend.

#2 Feral Becky

Posted 03 December 2012 - 01:03 PM

I am sure it is allowed. Their restaurant, their rules. Probably sick of no-shows. If you don't like it go somewhere else. Sounds like they have enough business and especially this time of year.

#3 Feral Becky

Posted 03 December 2012 - 01:07 PM

Bugger, I posted on the unpopular thread. See, I AM a thread killer  biggrin.gif

#4 rjflc69

Posted 03 December 2012 - 01:36 PM

Apologies from me, something 'funky' has happened and the other thread has been removed.  I am copying all replies into this thread.

Fiona



QUOTE (niggles @ 03/12/2012, 01:01 PM) <{POST_SNAPBACK}>
Id go elsewhere. That's weird.


QUOTE (cstar @ 03/12/2012, 01:02 PM) <{POST_SNAPBACK}>
I have never heard of this before.  Is it an exclusive restaurant that is hard to get into??



#5 rjflc69

Posted 03 December 2012 - 01:37 PM


QUOTE (MrsLexiK @ 03/12/2012, 01:03 PM) <{POST_SNAPBACK}>
We have a few in our areas that charge like that, or if you book over x amount there is a minimum amount the table has to spend.  (It was explained to me that this is because they got sick of older teens booking a table and ording tables of garlic bread and staying there for hours on end) Don't blame them really.  My dr charges me if I don't turn up.

Also it may be Tuesday but bear in mind it is Dec.


#6 katpaws

Posted 03 December 2012 - 01:37 PM

I think that it is allowed. There is a Victorian restaurant that charges around $100 for a no show. Another place, Vue de Monde in Melbourne it is $150. I may not think it fair but i guess if you don't like the policy, don't go to that place.

I think tell the people that are invited the policy - if you still intend on going - and that if they don't come they will owe the group the $40 charge. If people aren't happy with that, you might need to find another venue.



#7 rjflc69

Posted 03 December 2012 - 01:40 PM

QUOTE (Madame Catty @ 03/12/2012, 01:05 PM) <{POST_SNAPBACK}>
It would be allowed as it's their restaurant so I guess it's a case of "my place, my rules".

I've never heard of it before though.



#8 rjflc69

Posted 03 December 2012 - 01:41 PM

QUOTE (vääräsääri @ 03/12/2012, 01:07 PM) <{POST_SNAPBACK}>
Since it's a Tuesday, they may be calling in staff just because of your booking? And so want to be guaranteed it's worth it. I don't think it's that weird, at least they've been upfront about it.



#9 Mumma_G

Posted 03 December 2012 - 01:42 PM

This is pretty common in Brisbane. I guess they are just sick of people booking for 20 and only having 10 show up particularly when they ask for an outside table with views. Simply tell everyone of the request and if they cant make it to simply call so that the numbers on the table can be reduced.

I get that things happen but a 20 second phone call is all it takes. Sadly, I think FB and sms has made it a lot easier for people to get out of coming to things without making a call.


#10 rjflc69

Posted 03 December 2012 - 01:44 PM

QUOTE (Madnesscraves @ 03/12/2012, 01:13 PM) <{POST_SNAPBACK}>
I've heard of this happening with number over a certain point but more they just charge a one off fee if its cancelled. But if only half the number turns up they are usually fine either way.

Think they are well within their rights. As PPs said, it's December, so lots of parties happening. At least he was upfront at booking.



QUOTE (aprilrain @ 03/12/2012, 01:14 PM) <{POST_SNAPBACK}>
I would then ask everybody to pay upfront, or the organiser could get left holding the bill.

Should they charge you? I waitressed one night where a table was booked for 20 for a work do. Only the organiser and wife turned up. A forty seat restaurant had turned down other bookings, had to pay for food and extra staff member etc.

If you were going to a game, show etc you would usually still have paid even if you didn't show up.



QUOTE (loggedin @ 03/12/2012, 01:18 PM) <{POST_SNAPBACK}>
Their restaurant, their rules. But there is no chance I would go anywhere that did that.

If there are 8-10 of you then you will probably spend at least $400 (working on their $40 per head theory) plus tips. If they want to risk losing that money for the sake of charging an extra $40 I don't think they care about their customers so I doubt their food/service/restaurant would be very good.

A minimum spend would be a nicer way of doing the same thing.

You could always book for 8 and then add chairs if there are 10?

Or find somewhere else that is happy to serve you?



QUOTE (*LucyE* @ 03/12/2012, 01:20 PM) <{POST_SNAPBACK}>
Some of the more expensive restaurants have had a credit card when booking rule for a while. They have costs even when people don't turn up and they may also be forgoing other bookings.

It may be a Tuesday but it is Christmas/end of year party season.



QUOTE (Livsh @ 03/12/2012, 01:28 PM) <{POST_SNAPBACK}>
If it were me I'd be cancelling the booking for another restaurant! I'm pretty sure they can make up what ever rules they like, so long as they tell you upfront. There is no way in hell I'd be going to a restaurant that tried to pull that on me though!



#11 Diamond~Sky~Lucy

Posted 03 December 2012 - 01:54 PM

I am sure that they are allowed to do that as they run their own show.  However, no way on earth would I be making a booking with rules like that - whilst I get that they need to make their money (and I ALWAYS ring to change my booking when numbers change - as they inevitably do) - this rule is simply rigid and unreasonable IMO.

Having said that, I am quite happy with the "leave a credit card no for a minimum deposit/spend" method of booking.

#12 Gembac8019

Posted 03 December 2012 - 01:57 PM

Meh, I would go elsewhere. I find it a rude turnoff. At the end of the day if someone is sick, they are sick. what would they prefer, a sick person turning up?

#13 YodaTheWrinkledOne

Posted 03 December 2012 - 02:25 PM

Is it allowed?  Probably, it's their restaurant.

Would I go to a restaurant like that?  Probably not, not on a Tuesday night!  That would be enough for me to look elsewhere.  There are plenty of other restaurants to pick from that aren't so militant in their approach to bookings.

#14 Bluenomi

Posted 03 December 2012 - 02:45 PM

It becoming more common. I think restaurants are getting sick of people making big bookings and not everyone turning up. Margins are pretty tight and a few no shows can cost them a fair bit of money.

You either just don't go there if you don't like the policy or be prepared to pay up if someone is a no show. If you give them notice you are more likely to not have to pay.

#15 TenYears

Posted 03 December 2012 - 02:56 PM

It's very common for large bookings in Sydney, with variations.  Most allow one or two people not showing (out of a large group booking) before they start charging, despite what their policy says.  All of them allow you to change the booking without penalty up to the day of the booking.

Edited by Sevenyears, 03 December 2012 - 10:30 PM.


#16 casime

Posted 03 December 2012 - 03:30 PM

QUOTE
Restaurateurs say a growing number of diners book several restaurants on peak nights, choosing one at the last minute without cancelling the others.

They say this new breed of diner tries their luck at trendy new eateries that refuse to take bookings, with the back-up of bookings at other restaurants as insurance.

So restaurants are planning no-show fees to cover their costs.


QUOTE
"All we ask is that people have the manners to ring up and cancel," The Brix owner/operator Emma O'Mara said.

"It's not much to ask, really. Some nights three or four tables just don't turn up, without a call. It's devastating for a small business, but people don't seem to understand."


http://www.heraldsun.com.au/news/victoria/...2-1226389970950


#17 FiveAus

Posted 03 December 2012 - 03:33 PM

Can't say I blame them. Restaurants generally run on very tight margins and have their staff work according to the amount of bookings they have. If a percentage of the bookings are no-shows, they still have to pay the staff even if they really weren't required after all.

#18 Propaganda

Posted 03 December 2012 - 06:47 PM

While irritating, I imagine it's allowed.

You'll often be charged for missed appointments elsewhere.

Perhaps it's better to organise your lunch somewhere else, or have everyone contribute up front, so nobody else is forking out for a no-show.

#19 CharliMarley

Posted 03 December 2012 - 06:51 PM

I worked for a doctor and thay had a sign in the waiting room that patients would be charged for missing an appointment, but it is big lie, because doctors have to provide a service and have eye contact with the patient, before they can charge.

#20 CharliMarley

Posted 03 December 2012 - 06:55 PM

Well, someone said something about being charged by their doctor if they didn't turn up and now I can't find it. unsure.gif

#21 Acidulous Osprey

Posted 03 December 2012 - 07:40 PM

Doctors can and do charge for noshows.  What they cannot do is charge medicare.  They charge the patient directly and it cannot be claimed back from medicare.

#22 Exhaustedbuthappy

Posted 03 December 2012 - 07:55 PM

QUOTE (Balzac @ 03/12/2012, 07:40 PM) <{POST_SNAPBACK}>
Doctors can and do charge for noshows.  What they cannot do is charge medicare.  They charge the patient directly and it cannot be claimed back from medicare.


Slight tangent - but... This.

Most specialists will charge a fee from anywhere from $55 - $150 if you cancel in under 24 hours or are a no show. Having said that most doctors will waive it if there's a genuine reason (ie gastro and you simply can't get there to the appointment).

#23 Feral_Pooks

Posted 03 December 2012 - 08:22 PM

They might be able to do it, but I would also cancel and never go back there.

#24 Holidayromp

Posted 03 December 2012 - 09:07 PM

A doctor is a an essential service whereas a restaurant is not.  If a restaurant had the hide to charge that for a no show then it is very easy to go elsewhere.
If it is a Mum's group that is booking it will be highly likely that the group will have to wear $40.00 plus due to sick kids etc.  Maybe due to this fact this restaurant is not the place for you.
Best idea to book elsewhere that doesn't charge as it is too high a risk to take.

#25 ms flib

Posted 03 December 2012 - 09:11 PM

Underestimate your numbers.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

How to talk about your pregnancy at work

The workplace isn't always a friendly place for pregnant women. Yet working women inclined to conceal a pregnancy from prying coworkers may be better off opening up and carrying on, according to a new study.

Tell us your story to win!

To celebrate Mother's Day this year we are giving you the chance to win one of five great prizes simply by telling us your story.

Where to get help to help your baby sleep

There is so much pressure about having a baby who sleeps 'all night' , it's no wonder you worry about your baby if she wakes in the night.

Vintage baby names having a comeback

What makes some names have comebacks while others silently fade into oblivion? A few factors come into play.

When your partner doesn't want you to breastfeed

Dads can have many reasons for not wanting their partners to breastfeed their baby, but both parents should learn more about it before making a final decision.

Model mum Sarah Stage shares post-baby selfie

Most new mums would recoil at the thought, but Sarah Stage has shared a post-pregnancy selfie just four days after giving birth.

I'll admit it: I have last child parenting fatigue

If you're a new mum and feeling ignored by the older mum/the old hand/the has-been, please know, it's not you, it's me. Blame the last child parenting fatigue.

Exhaustion is not the same as tiredness

Having a new baby isn't tiring - it can be downright exhausting.

Five posterior babies, four home births

I was on a high. I'd done it all by myself with no help from anyone.

Mum's list of birthday gift demands goes viral

We're big fans of kids' birthday parties - but this is one bash we're glad we didn't get an invite to.

Kate Middleton to receive 'loyalty discount' for second birth

Everybody loves a bargain - including the Duchess of Cambridge.

Fish & chip shop owner's sad note goes viral

A lengthy note put on the window of a fish & chip shop has gone viral due to the writer's serious doubts about the romance of travel.

Pregnant women need good nutrition advice, not judgment

Pregnant women are under pressure to do all the "right things" to have a healthy child. It results in women feeling judged about their decisions.

When your child wants you to have another baby

Giving your child a sibling when you don't want to have another baby can be a complex issue.

William Tyrrell's mum speaks out: 'We hope he is still alive'

The mother of missing toddler William Tyrrell says she has a vision that somebody "picked him up and moved him on ... that's the only way ... to explain for him not to be there".

Family comes first for 23-year-old Tommy Connolly

Most 23-year-old blokes spend their hard earned cash on fun times with mates or romantic dinners with their girlfriend, but not Tommy Connolly.

Newborn all-girl quintuplets 'doing great'

The first all-female quintuplets born in the United States were delivered last week, at 28 weeks and two days.

Model mum's big baby silences critics

He may be less than a week old, but baby James Hunter has already helped his model mum silence her critics.

Jammy, Hula Hoop, Rage: Reddit reveals most unusual baby names

A recent Reddit thread has revealed some of the more creative names in the world.

Woman awakens from coma, learns she gave birth

A US woman awakened this week from a four-month-long coma that doctors had feared would be permanent and learned that she had given birth to a baby boy, according to her family.

'Give us a break': mum sent shocking letter over Facebook baby pics

Posting a lot of baby photos doesn't make you a bad person. It may make your Facebook feed a little irritating, but it doesn't make you a bad person.

In defense of the dads who do so much

It's time to shift the focus off what dads aren’t doing and shine it on what they are.

The modern cloth nappies too cute to cover up

If you're only just joining the modern cloth nappy movement, or would like to spruce up your collection, we have to introduce you to Designer Bums.

How breastfeeding can affect your libido

When you’ve just had a baby, having sex isn’t usually top priority. In fact, for a lot of women it rates about as appealing as changing another dirty nappy.

Should pregnant women be allowed to use 'parent and child' car parking spots?

Is it acceptable to use these car parking spots when pregnant? How many of us would admit to doing it?

Healthy baby from sperm taken 48 hours after a man died

Fertility doctors have described their "most extraordinary case" - creating a healthy baby from sperm taken 48 hours after a man had died.

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Last chance to win a year's supply of toys

You have less than a week left to win your child one of five Fisher-Price toy packs valued at over $600 each - hurry, enter today!

Childcare is a big problem, but there's more to it

Let’s keep talking about these issues and not allow them to be put into a neat little box that’s labelled ‘Fix childcare and everything is solved’.

Pink's awesome response to body-shaming trolls

When trolls felt the need to comment on 35-year-old singer-songwriter Pink's weight, her answer was an awesome ode to body love.

Fertility clinic offers egg donors $5000

A national chain of fertility clinics is offering egg donors a $5000 payment to cover their expenses, a first for Australia which is raising concerns the money could act as an inducement.

Baby boy abandoned in India amid fresh surrogacy concerns

Australian officials could do nothing to stop an Australian couple from abandoning their baby son, born through surrogacy in India, after they decided they did not want to bring him to Australia.

Herd immunity and community responsibility: how free-riders can make kids suffer

Individual choice works for haircuts and handbags, but not for preventing infectious diseases that kill kids.

Photographer captures 'unexpected beauty' of birth

If there is one thing Leilani Rogers knows about childbirth, it is that no two deliveries are ever the same.

Expectations vs the reality of making a toddler's clothes

Note to self: less sewing, more life. Not the party dress, but the party. The toddler, as usual, has it all figured out.

Mum meets 'dead' daughter 49 years after birth

In 1965, Zella Jackson-Price was told her premature baby girl had died shortly after birth.

How pregnancy probiotics can help you and your baby

New research suggests that taking specific pregnancy probiotics could be the answer to a range of common pregnancy side effects.

53 creative pregnancy announcements

Announcing that you're expecting can be a time to express your creativity, sense of humour and imagination. Check out how other parents and parents-to-be have broken the news to friends and family.

IKEA hacks for the nursery and kids' rooms

Are you one of those that know the whole IKEA catalogue by heart? Love their stuff but want to personalise it? Here's some inspiration to help you realise the potential of IKEA furniture and fittings.

36 baby names inspired by food and drinks

A French court may have ruled out Nutella as a baby name, but that doesn't have to stop you from taking inspiration from the supermarket (or bottle shop). See what parents in the US have chosen for their delicious little ones.

 

ENTER NOW!

Win a year's worth of toys

Last week to submit a picture of your baby at play for your chance to win. Visit the Play Wall to view our recent entries.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.