Jump to content

Question about PayPal refund
Another question - post 12


  • Please log in to reply
14 replies to this topic

#1 Montro

Posted 02 December 2012 - 05:16 AM

In September I purchased some items from a seller located in the US and paid via PayPal.  The funds were deposited to their account on 22 September 2 weeks ago I emailed the seller to ask them where my items are.  They got back to me admitting they can't supply them and asked if I'd like a refund, to which I replied yes.

They are really dragging their feet and have emailed me asking what my PayPal account details are.  

The items weren't purchased through Ebay; they were purchased directly through their website, so I don't have any protection (have already been in touch with PayPal to ask if I have any protection), so I just have to hope that the seller comes good with the refund.

My question is:  what PayPal account details does the seller need in order to issue a refund?

ETA:  I've had refunds issued to me before and not one seller has ever asked for any account details; they just issue the refund and it appears on my PayPal statement.

Thanks

Edited by Montro, 27 December 2012 - 10:42 AM.


#2 SuburbnJournalista

Posted 02 December 2012 - 06:19 AM

You're right that your transaction / payment should show up in the sellers account. Let them know the time and date of the transaction (and any other info that will help them find it quickly). If they're a busy store, it may be hard to find.

You can easily lodge a dispute through paypal even though your transaction wasn't through ebay. You have 45 days from the date of the purchase. Don't wait that long!

It's really easy, go into your paypal account, find the payment then follow the options to raise a dispute.

Hope that helps!

#3 VJs Mummy

Posted 02 December 2012 - 06:36 AM

I have never been asked myself but did have a friend get asked so she could get return she just gave them the email address she uses for paypal hope that helps and you can get your refund soon

#4 IsolaBella

Posted 02 December 2012 - 10:29 AM

Your email address which you use for PayPal would be the info needed.



#5 harryboy

Posted 02 December 2012 - 10:35 AM

If your account is linked to your credit card you might be able to claim back through your bank - not sure though? Ordinarily if I have given people a refund on Paypal I just find the transaction in my account and hit the refund button. Sounds like they are stuffng you around.

#6 beaglebaby

Posted 02 December 2012 - 10:35 AM

You do have protection even if you didn't use ebay, you just lodge a dispute.  All you should then need to do is show paypal the email stating they can't supply the product and they should refund your money.  You may need to deal with their phone help people though, trying to deal with paypal through email or even through the dispute process is painful.

#7 unicorn

Posted 02 December 2012 - 01:09 PM

Put in a claim through Paypal to get your money back, don't wait for the seller to do anything they are just trying to delay hoping you will give up.

#8 Guest_Sunnycat_*

Posted 02 December 2012 - 01:14 PM

I thought if you paid with PayPal you'd still have buyer protection.

#9 CallMeFeral

Posted 02 December 2012 - 03:42 PM

QUOTE (Sunnycat @ 02/12/2012, 02:14 PM) <{POST_SNAPBACK}>
I thought if you paid with PayPal you'd still have buyer protection.


Agree - check out paypal's website, you might have a limited time to raise a dispute and you want to do this before it expires rather than rely on them! I've done this before and it wasn't an ebay transaction, and they were great and got me my money back.
In terms of details to give them, probably your email address in paypal, so they can tell which transaction is yours.

#10 B.feral3

Posted 02 December 2012 - 03:57 PM

You most def have Pay Pal protection, even if you didn't buy the items off Ebay. I got a PP refund just last week for items bought that were never sent or received from a non Ebay business.

You do have to lodge a dispute though within I think it's 45 days so if you haven't done this and the time is lapsed, that may be where the confusion is.

If you haven't lodged a PP dispute then you wont get your money back. The seller knows this is is buying some time. Hopefully it's not too late OP. Like I said, I think you only get 45 days, or something like that.

Edited by Bek+3, 02 December 2012 - 04:10 PM.


#11 Montro

Posted 27 December 2012 - 10:40 AM

Just another question to ask.

Firstly, thanks for the replies.  Unfortunately I do not have any PayPal protection as I didn't query the matter until after 45 days had elapsed from the time of purchase.

I still don't have my refund and really, really need it.  The parts I purchased were car parts.  I'm thinking of sending the seller an email which may go something like this:  "I am still waiting for the refund you promised me.  You have all the details you need in order to issue a refund; why are you refusing to refund me?  I am a member of a car club and many of my friends and fellow members have viewed your website and expressed interest in purchasing accessories for their vehicles.  They know I made a purchase through you and though I would like to be able to recommend your company,  I'm afraid I'm unable to do so.  If you were to give me my refund within 5 days, I could confidently tell my friends that whilst you were unable to furnish my order, you did provide me with a full refund.  Unfortunately, I am not able to tell them this.  I will have to tell them that I paid for the goods, you accepted the money, for whatever reason you were unable to supply the goods, you offered me a full refund, and now you are refusing to give me a refund."

What do you think?   I want to come across as firm and letting the company know that I will tell my friends and anyone who will listen about my experience, but at the same time, I don't want  my email to come across as threatening/blackmail.

I'm not holding my breath for a refund, but I really want to put the pressure on this company to do the right thing.

For the record, yes, I am a member of a car club and many friends and members would use this site to purchase items for their cars.

Opinions/thoughts much appreciated.

Thanks

#12 ellebelle

Posted 27 December 2012 - 10:51 AM

Nothing to lose!


#13 Chocolate Addict

Posted 27 December 2012 - 11:07 AM

Way too many words in the email. Keep it simple and to the point. Do let them know the word of mouth could hinder their future sales though.



#14 JustBeige

Posted 27 December 2012 - 11:08 AM

I agree with ellebelle, you have nothing to lose by trying this avenue.

Also, check out Paypal as you may be able to send them an invoice from your account that they can pay?   I vaguely remember doing this to someone years ago as it was easier for them (and their book keeping) to pay my invoice than to try and refund me.

#15 humphreybear

Posted 27 December 2012 - 01:03 PM

Is your PayPal account linked to your credit card? If so, it may be easier to do a chargeback via your bank.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Special offer: The Baby & Toddler Show 2014

At The Baby & Toddler Show, you?ll find everything you need to get ready for your new arrival and guide you through the early weeks and years of parenting.

An open letter to Tony Abbott: please salvage our super

We face financial ruin, but most of us don?t realise it. If we don?t act together to salvage our superannuation, I have no doubt the new GFC will be the Girls? Financial Crisis.

'I'm happy to know I'm changing lives': surrogate mum of two

I know that once the baby is born, I will focus on the gift I have given, and watch the parents with their new child. I can't wait for that day.

Birth trauma and the issue of informed consent

There is a perception that women should just be happy they have a healthy baby in their arms. But for women who experienced birth trauma, there's a lot more to it.

Tips for managing pollen allergies and hayfever

They're simple tips, but they can have a big impact on those who suffer from hayfever and pollen allergies.

Ada Nicodemou shares tribute to her stillborn baby

Just over one month since Ada Nicodemou and her husband lost their second son, the Home and Away star has shared a touching poem for her baby.

Mum causes stir breastfeeding on train

?To the woman breastfeeding her kid on the train. Seriously! On the train?" began the letter of complaint.

10 things they don?t tell you about being pregnant

As I slowly waddle my ever-changing pregnant body towards the finishing line of my due date, it?s becoming increasingly clear there are a lot of things they just don?t tell you about pregnancy.

Overcoming a fear of the dark

A toddler's fear of the dark is very normal, but there are ways parents can help children through this stage in their development.

Kids, TV and movies: how young is too young?

It seems you don't have to throw the TV and iPad out the window - it all boils down to moderation, supervision and interaction.

Video: Baby's first birthday is a special day for mum, too

?A baby?s first birthday is also mum?s first birthday.?

The day Supernanny came to tea

Prince William's favourite celebrity child trainer Jo Frost puts Bryony Gordon and her toddler through their paces.

Tales from the homefront

When you're at work you sort of assume that your house is basically just sitting there quietly doing nothing until you return. However, since spending my days at home, I've learned this couldn't be further from the truth.

The words I hated hearing as new mum

It was less than a week after my son was born that I first heard it - from my mother.

To the pharmacist who sold me baby formula

On the rare occasion I catch sight of you at school, or around town, I think back to our earliest exchange. I?m sure you have no recollection of it at all.

Babies may benefit from autism therapy

Children showing signs of autism don't usually receive early intervention until well into toddlerhood or later, but a new study suggests infants with symptoms of the developmental disorder might benefit from therapy from as early as six months.

Knatalye and Adeline born with an everlasting bond

Knatalye Hope and Adeline Faith are a lot like any other identical twin girls, but there is one dramatic difference: they're joined at the chest and shares several internal organs.

The question this dad wishes he'd asked his wife

I should have seen that my wife wasn't the same person I'd fallen in love with, but we were both too focused on simply trying to get by.

Why we should talk about the deaths of the Hunt children

The deaths are too horrible even to think about. Yet we owe it to the children - Fletcher, Mia and Phoebe Hunt - to think long and hard about it all.

Baby dies of meningococcal weeks after vaccine application denied

A six-month-old girl has died from meningococcal disease just weeks after an application for government funding of a vaccine for the most deadly strain of the virus was rejected.

Finding the right balance when playing with your kids

Being too involved in our children?s play and not allowing our kids enough free time for unstructured activities can mean our kids miss out on the value that play offers.

Creative DIY light shades

The Pop Light light shade comes in a flat pack already made - it's up to you to design it as you'd like.

The battle of iParenting versus imagination

Have we forgotten how to be imaginative, resourceful parents?

Why movement is so important for your baby's growth

Letting your child move as much as possible in the early years ? using all senses, engaging in the real world, preferably outside ? will help them grow up healthier, smarter, calmer and stronger.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

Special offer: The Baby & Toddler Show 2014

At The Baby & Toddler Show, you?ll find everything you need to get ready for your new arrival and guide you through the early weeks and years of parenting.

Losing yourself to motherhood

While watching your baby grow into a unique little person is exciting and wondrous, the intensity of meeting everyone else?s needs can ever so sneakily overtake your own needs for self-care.

Tearing during delivery: the facts

Almost all women will experience bruising, grazing or tearing after a vaginal birth. Depending on the degree of tearing, there are various treatments available.

6 tips for a day out with a baby and toddler

Outings can be lots of fun with the kids, but there are inevitable challenges. Here's some information about days out to help you be a little more prepared.

Why I invited a dozen people to watch my son's birth

I sent invitations on burgundy scrapbooking paper stamped with a field of poppies, and told each person why I wanted him or her there. I warned that there would be nudity.

Getting labour started: tips for a natural induction

When your baby?s due date comes and goes without so much as a pop - let alone a bang - it can be disheartening. Mums and a doula share their stories of natural inductions.

7 mistakes old hands make with new babies

As I sat across the table from my friend ? me, a seasoned mother of three; her, a brand new mum ? I thought of all the mistakes an old-hand parent can make when visiting a newborn baby.

That's my boy: a dad's diary of the first 4 months

Unbearable anxiety, unspeakable joy, constant exhaustion and bouts of frustration ... The many shocks of first-time fatherhood resound in a dad's diary of his son's early months.

One of the most important things a new mum can do

Finances may not be as cute as a newborn, but with many women?s working arrangements changing post-baby, monetary matters need attention too.

Baby survives five days alone

He lay with his mother for up to five days after she died of a suspected drug overdose - and survived.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

 

Reader offer

2 FOR 1 TICKET OFFER

For Shopping, For Advice, For Baby & You. Enjoy a special day out with fabulous shopping from over 200 brands, leading parenting experts offering advice on a range of topics, and amazing children?s entertainment

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.