Jump to content

Question about PayPal refund
Another question - post 12


  • Please log in to reply
14 replies to this topic

#1 Montro

Posted 02 December 2012 - 05:16 AM

In September I purchased some items from a seller located in the US and paid via PayPal.  The funds were deposited to their account on 22 September 2 weeks ago I emailed the seller to ask them where my items are.  They got back to me admitting they can't supply them and asked if I'd like a refund, to which I replied yes.

They are really dragging their feet and have emailed me asking what my PayPal account details are.  

The items weren't purchased through Ebay; they were purchased directly through their website, so I don't have any protection (have already been in touch with PayPal to ask if I have any protection), so I just have to hope that the seller comes good with the refund.

My question is:  what PayPal account details does the seller need in order to issue a refund?

ETA:  I've had refunds issued to me before and not one seller has ever asked for any account details; they just issue the refund and it appears on my PayPal statement.

Thanks

Edited by Montro, 27 December 2012 - 10:42 AM.


#2 SuburbnJournalista

Posted 02 December 2012 - 06:19 AM

You're right that your transaction / payment should show up in the sellers account. Let them know the time and date of the transaction (and any other info that will help them find it quickly). If they're a busy store, it may be hard to find.

You can easily lodge a dispute through paypal even though your transaction wasn't through ebay. You have 45 days from the date of the purchase. Don't wait that long!

It's really easy, go into your paypal account, find the payment then follow the options to raise a dispute.

Hope that helps!

#3 VJs Mummy

Posted 02 December 2012 - 06:36 AM

I have never been asked myself but did have a friend get asked so she could get return she just gave them the email address she uses for paypal hope that helps and you can get your refund soon

#4 IsolaBella

Posted 02 December 2012 - 10:29 AM

Your email address which you use for PayPal would be the info needed.



#5 harryboy

Posted 02 December 2012 - 10:35 AM

If your account is linked to your credit card you might be able to claim back through your bank - not sure though? Ordinarily if I have given people a refund on Paypal I just find the transaction in my account and hit the refund button. Sounds like they are stuffng you around.

#6 beaglebaby

Posted 02 December 2012 - 10:35 AM

You do have protection even if you didn't use ebay, you just lodge a dispute.  All you should then need to do is show paypal the email stating they can't supply the product and they should refund your money.  You may need to deal with their phone help people though, trying to deal with paypal through email or even through the dispute process is painful.

#7 unicorn

Posted 02 December 2012 - 01:09 PM

Put in a claim through Paypal to get your money back, don't wait for the seller to do anything they are just trying to delay hoping you will give up.

#8 Guest_Sunnycat_*

Posted 02 December 2012 - 01:14 PM

I thought if you paid with PayPal you'd still have buyer protection.

#9 CallMeFeral

Posted 02 December 2012 - 03:42 PM

QUOTE (Sunnycat @ 02/12/2012, 02:14 PM) <{POST_SNAPBACK}>
I thought if you paid with PayPal you'd still have buyer protection.


Agree - check out paypal's website, you might have a limited time to raise a dispute and you want to do this before it expires rather than rely on them! I've done this before and it wasn't an ebay transaction, and they were great and got me my money back.
In terms of details to give them, probably your email address in paypal, so they can tell which transaction is yours.

#10 B.feral3

Posted 02 December 2012 - 03:57 PM

You most def have Pay Pal protection, even if you didn't buy the items off Ebay. I got a PP refund just last week for items bought that were never sent or received from a non Ebay business.

You do have to lodge a dispute though within I think it's 45 days so if you haven't done this and the time is lapsed, that may be where the confusion is.

If you haven't lodged a PP dispute then you wont get your money back. The seller knows this is is buying some time. Hopefully it's not too late OP. Like I said, I think you only get 45 days, or something like that.

Edited by Bek+3, 02 December 2012 - 04:10 PM.


#11 Montro

Posted 27 December 2012 - 10:40 AM

Just another question to ask.

Firstly, thanks for the replies.  Unfortunately I do not have any PayPal protection as I didn't query the matter until after 45 days had elapsed from the time of purchase.

I still don't have my refund and really, really need it.  The parts I purchased were car parts.  I'm thinking of sending the seller an email which may go something like this:  "I am still waiting for the refund you promised me.  You have all the details you need in order to issue a refund; why are you refusing to refund me?  I am a member of a car club and many of my friends and fellow members have viewed your website and expressed interest in purchasing accessories for their vehicles.  They know I made a purchase through you and though I would like to be able to recommend your company,  I'm afraid I'm unable to do so.  If you were to give me my refund within 5 days, I could confidently tell my friends that whilst you were unable to furnish my order, you did provide me with a full refund.  Unfortunately, I am not able to tell them this.  I will have to tell them that I paid for the goods, you accepted the money, for whatever reason you were unable to supply the goods, you offered me a full refund, and now you are refusing to give me a refund."

What do you think?   I want to come across as firm and letting the company know that I will tell my friends and anyone who will listen about my experience, but at the same time, I don't want  my email to come across as threatening/blackmail.

I'm not holding my breath for a refund, but I really want to put the pressure on this company to do the right thing.

For the record, yes, I am a member of a car club and many friends and members would use this site to purchase items for their cars.

Opinions/thoughts much appreciated.

Thanks

#12 ellebelle

Posted 27 December 2012 - 10:51 AM

Nothing to lose!


#13 Chocolate Addict

Posted 27 December 2012 - 11:07 AM

Way too many words in the email. Keep it simple and to the point. Do let them know the word of mouth could hinder their future sales though.



#14 JustBeige

Posted 27 December 2012 - 11:08 AM

I agree with ellebelle, you have nothing to lose by trying this avenue.

Also, check out Paypal as you may be able to send them an invoice from your account that they can pay?   I vaguely remember doing this to someone years ago as it was easier for them (and their book keeping) to pay my invoice than to try and refund me.

#15 humphreybear

Posted 27 December 2012 - 01:03 PM

Is your PayPal account linked to your credit card? If so, it may be easier to do a chargeback via your bank.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

How to talk about your pregnancy at work

The workplace isn't always a friendly place for pregnant women. Yet working women inclined to conceal a pregnancy from prying coworkers may be better off opening up and carrying on, according to a new study.

Tell us your story to win!

To celebrate Mother's Day this year we are giving you the chance to win one of five great prizes simply by telling us your story.

Where to get help to help your baby sleep

There is so much pressure about having a baby who sleeps 'all night' , it's no wonder you worry about your baby if she wakes in the night.

Vintage baby names having a comeback

What makes some names have comebacks while others silently fade into oblivion? A few factors come into play.

When your partner doesn't want you to breastfeed

Dads can have many reasons for not wanting their partners to breastfeed their baby, but both parents should learn more about it before making a final decision.

Model mum Sarah Stage shares post-baby selfie

Most new mums would recoil at the thought, but Sarah Stage has shared a post-pregnancy selfie just four days after giving birth.

I'll admit it: I have last child parenting fatigue

If you're a new mum and feeling ignored by the older mum/the old hand/the has-been, please know, it's not you, it's me. Blame the last child parenting fatigue.

Exhaustion is not the same as tiredness

Having a new baby isn't tiring - it can be downright exhausting.

Five posterior babies, four home births

I was on a high. I'd done it all by myself with no help from anyone.

Mum's list of birthday gift demands goes viral

We're big fans of kids' birthday parties - but this is one bash we're glad we didn't get an invite to.

Kate Middleton to receive 'loyalty discount' for second birth

Everybody loves a bargain - including the Duchess of Cambridge.

Fish & chip shop owner's sad note goes viral

A lengthy note put on the window of a fish & chip shop has gone viral due to the writer's serious doubts about the romance of travel.

Pregnant women need good nutrition advice, not judgment

Pregnant women are under pressure to do all the "right things" to have a healthy child. It results in women feeling judged about their decisions.

When your child wants you to have another baby

Giving your child a sibling when you don't want to have another baby can be a complex issue.

William Tyrrell's mum speaks out: 'We hope he is still alive'

The mother of missing toddler William Tyrrell says she has a vision that somebody "picked him up and moved him on ... that's the only way ... to explain for him not to be there".

Family comes first for 23-year-old Tommy Connolly

Most 23-year-old blokes spend their hard earned cash on fun times with mates or romantic dinners with their girlfriend, but not Tommy Connolly.

Newborn all-girl quintuplets 'doing great'

The first all-female quintuplets born in the United States were delivered last week, at 28 weeks and two days.

Model mum's big baby silences critics

He may be less than a week old, but baby James Hunter has already helped his model mum silence her critics.

Jammy, Hula Hoop, Rage: Reddit reveals most unusual baby names

A recent Reddit thread has revealed some of the more creative names in the world.

Woman awakens from coma, learns she gave birth

A US woman awakened this week from a four-month-long coma that doctors had feared would be permanent and learned that she had given birth to a baby boy, according to her family.

'Give us a break': mum sent shocking letter over Facebook baby pics

Posting a lot of baby photos doesn't make you a bad person. It may make your Facebook feed a little irritating, but it doesn't make you a bad person.

In defense of the dads who do so much

It's time to shift the focus off what dads aren’t doing and shine it on what they are.

The modern cloth nappies too cute to cover up

If you're only just joining the modern cloth nappy movement, or would like to spruce up your collection, we have to introduce you to Designer Bums.

How breastfeeding can affect your libido

When you’ve just had a baby, having sex isn’t usually top priority. In fact, for a lot of women it rates about as appealing as changing another dirty nappy.

Should pregnant women be allowed to use 'parent and child' car parking spots?

Is it acceptable to use these car parking spots when pregnant? How many of us would admit to doing it?

Healthy baby from sperm taken 48 hours after a man died

Fertility doctors have described their "most extraordinary case" - creating a healthy baby from sperm taken 48 hours after a man had died.

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Last chance to win a year's supply of toys

You have less than a week left to win your child one of five Fisher-Price toy packs valued at over $600 each - hurry, enter today!

Childcare is a big problem, but there's more to it

Let’s keep talking about these issues and not allow them to be put into a neat little box that’s labelled ‘Fix childcare and everything is solved’.

Pink's awesome response to body-shaming trolls

When trolls felt the need to comment on 35-year-old singer-songwriter Pink's weight, her answer was an awesome ode to body love.

Fertility clinic offers egg donors $5000

A national chain of fertility clinics is offering egg donors a $5000 payment to cover their expenses, a first for Australia which is raising concerns the money could act as an inducement.

Baby boy abandoned in India amid fresh surrogacy concerns

Australian officials could do nothing to stop an Australian couple from abandoning their baby son, born through surrogacy in India, after they decided they did not want to bring him to Australia.

Herd immunity and community responsibility: how free-riders can make kids suffer

Individual choice works for haircuts and handbags, but not for preventing infectious diseases that kill kids.

Photographer captures 'unexpected beauty' of birth

If there is one thing Leilani Rogers knows about childbirth, it is that no two deliveries are ever the same.

Expectations vs the reality of making a toddler's clothes

Note to self: less sewing, more life. Not the party dress, but the party. The toddler, as usual, has it all figured out.

Mum meets 'dead' daughter 49 years after birth

In 1965, Zella Jackson-Price was told her premature baby girl had died shortly after birth.

How pregnancy probiotics can help you and your baby

New research suggests that taking specific pregnancy probiotics could be the answer to a range of common pregnancy side effects.

53 creative pregnancy announcements

Announcing that you're expecting can be a time to express your creativity, sense of humour and imagination. Check out how other parents and parents-to-be have broken the news to friends and family.

IKEA hacks for the nursery and kids' rooms

Are you one of those that know the whole IKEA catalogue by heart? Love their stuff but want to personalise it? Here's some inspiration to help you realise the potential of IKEA furniture and fittings.

36 baby names inspired by food and drinks

A French court may have ruled out Nutella as a baby name, but that doesn't have to stop you from taking inspiration from the supermarket (or bottle shop). See what parents in the US have chosen for their delicious little ones.

 

ENTER NOW!

Win a year's worth of toys

Last week to submit a picture of your baby at play for your chance to win. Visit the Play Wall to view our recent entries.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.