Question about PayPal refund
Another question - post 12
, Dec 02 2012 05:16 AM
14 replies to this topic
Posted 02 December 2012 - 05:16 AM
In September I purchased some items from a seller located in the US and paid via PayPal. The funds were deposited to their account on 22 September 2 weeks ago I emailed the seller to ask them where my items are. They got back to me admitting they can't supply them and asked if I'd like a refund, to which I replied yes.
They are really dragging their feet and have emailed me asking what my PayPal account details are.
The items weren't purchased through Ebay; they were purchased directly through their website, so I don't have any protection (have already been in touch with PayPal to ask if I have any protection), so I just have to hope that the seller comes good with the refund.
My question is: what PayPal account details does the seller need in order to issue a refund?
ETA: I've had refunds issued to me before and not one seller has ever asked for any account details; they just issue the refund and it appears on my PayPal statement.
Edited by Montro, 27 December 2012 - 10:42 AM.
Posted 02 December 2012 - 06:19 AM
You're right that your transaction / payment should show up in the sellers account. Let them know the time and date of the transaction (and any other info that will help them find it quickly). If they're a busy store, it may be hard to find.
You can easily lodge a dispute through paypal even though your transaction wasn't through ebay. You have 45 days from the date of the purchase. Don't wait that long!
It's really easy, go into your paypal account, find the payment then follow the options to raise a dispute.
Hope that helps!
Posted 02 December 2012 - 06:36 AM
I have never been asked myself but did have a friend get asked so she could get return she just gave them the email address she uses for paypal hope that helps and you can get your refund soon
Posted 02 December 2012 - 10:29 AM
Your email address which you use for PayPal would be the info needed.
Posted 02 December 2012 - 10:35 AM
If your account is linked to your credit card you might be able to claim back through your bank - not sure though? Ordinarily if I have given people a refund on Paypal I just find the transaction in my account and hit the refund button. Sounds like they are stuffng you around.
Posted 02 December 2012 - 10:35 AM
You do have protection even if you didn't use ebay, you just lodge a dispute. All you should then need to do is show paypal the email stating they can't supply the product and they should refund your money. You may need to deal with their phone help people though, trying to deal with paypal through email or even through the dispute process is painful.
Posted 02 December 2012 - 01:09 PM
Put in a claim through Paypal to get your money back, don't wait for the seller to do anything they are just trying to delay hoping you will give up.
Posted 02 December 2012 - 01:14 PM
I thought if you paid with PayPal you'd still have buyer protection.
Posted 02 December 2012 - 03:42 PM
I thought if you paid with PayPal you'd still have buyer protection.
Agree - check out paypal's website, you might have a limited time to raise a dispute and you want to do this before it expires rather than rely on them! I've done this before and it wasn't an ebay transaction, and they were great and got me my money back.
In terms of details to give them, probably your email address in paypal, so they can tell which transaction is yours.
Posted 02 December 2012 - 03:57 PM
You most def have Pay Pal protection, even if you didn't buy the items off Ebay. I got a PP refund just last week for items bought that were never sent or received from a non Ebay business.
You do have to lodge a dispute though within I think it's 45 days so if you haven't done this and the time is lapsed, that may be where the confusion is.
If you haven't lodged a PP dispute then you wont get your money back. The seller knows this is is buying some time. Hopefully it's not too late OP. Like I said, I think you only get 45 days, or something like that.
Edited by Bek+3, 02 December 2012 - 04:10 PM.
Posted 27 December 2012 - 10:40 AM
Just another question to ask.
Firstly, thanks for the replies. Unfortunately I do not have any PayPal protection as I didn't query the matter until after 45 days had elapsed from the time of purchase.
I still don't have my refund and really, really need it. The parts I purchased were car parts. I'm thinking of sending the seller an email which may go something like this: "I am still waiting for the refund you promised me. You have all the details you need in order to issue a refund; why are you refusing to refund me? I am a member of a car club and many of my friends and fellow members have viewed your website and expressed interest in purchasing accessories for their vehicles. They know I made a purchase through you and though I would like to be able to recommend your company, I'm afraid I'm unable to do so. If you were to give me my refund within 5 days, I could confidently tell my friends that whilst you were unable to furnish my order, you did provide me with a full refund. Unfortunately, I am not able to tell them this. I will have to tell them that I paid for the goods, you accepted the money, for whatever reason you were unable to supply the goods, you offered me a full refund, and now you are refusing to give me a refund."
What do you think? I want to come across as firm and letting the company know that I will tell my friends and anyone who will listen about my experience, but at the same time, I don't want my email to come across as threatening/blackmail.
I'm not holding my breath for a refund, but I really want to put the pressure on this company to do the right thing.
For the record, yes, I am a member of a car club and many friends and members would use this site to purchase items for their cars.
Opinions/thoughts much appreciated.
Posted 27 December 2012 - 10:51 AM
Nothing to lose!
Posted 27 December 2012 - 11:07 AM
Way too many words in the email. Keep it simple and to the point. Do let them know the word of mouth could hinder their future sales though.
Posted 27 December 2012 - 11:08 AM
I agree with ellebelle, you have nothing to lose by trying this avenue.
Also, check out Paypal as you may be able to send them an invoice from your account that they can pay? I vaguely remember doing this to someone years ago as it was easier for them (and their book keeping) to pay my invoice than to try and refund me.
Posted 27 December 2012 - 01:03 PM
Is your PayPal account linked to your credit card? If so, it may be easier to do a chargeback via your bank.
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users
Bonds and Disney fans with babies to buy for will be celebrating this news. Bonds and Disney have just released collaboration Wondersuits.
Since the 1980s, the Italian town of Ostana had not seen the birth of a single baby.
''I've delivered calves, lambs, dogs and cats, but nothing like this.'' This 'Super Gran' calmly peeled the amniotic sac over her great-grandson's head before discovering the umbilical cord was wrapped around his neck ... twice.
It's something that can be taught as early as possible and reinforced as they get older and more mobile - even from toddlerhood.
Meet the brand new understated chic model from Bugaboo.
It's been two and a half years since Heather Clark's seven-month-old son Lukas passed away.
One minute your productivity is skyrocketing and the next you're sitting there trying to focus – just like that you draw blank, your brain, mush.
Guess what? Despite not pushing him out, I cried, and my heart skipped, and I felt the rush of love and pride when I saw him for the first time.
For parents, having a child with microcephaly can mean a life of uncertainty.
Here are a few 'other' baby firsts you may not have been expecting, but you'll want to be ready for.
My son was born on the 1 July 2014. It's a fabulous birthday, don't you think? Not only does the first of July ring in a new financial year, but it also means we've hit the year's half way mark.
A naturopath whose treatment of a baby boy allegedly led to the infant being severely ill has pleaded not guilty to charges against her.
A teary-eyed Andy Murray promised pregnant wife Kim he'd be on the next plane home after his turbulent two weeks at the Australian Open came to an end.
A small boy in the US has struck up a quacking good friendship with an unlikely companion ... his pet duck.
Researchers have found that, contrary to prior belief, caffeine does not cause health-threatening heart palpitations.
I've always been one of the most maternal women I know.
For some couples you either both want to know the gender of your unborn baby, or you don't. For others, it's not that simple.
Tough new "no jab no play" laws could hurt children who have not been immunised due to family dysfunction, poverty, or poor access to medical support, experts warn.
Airlines and cruise companies across the world are offering refunds or travel credits to pregnant women who are scheduled to visit countries struck by the devastating Zika virus.
Not all women will require medication, but many will. And there isn't and shouldn't be any shame in that.
Labor frontbencher Penny Wong is used to to hearing arguments against same-sex marriage. But for Australia's most prominent gay politician, one hurts more than others.
Some things in life are inherently served with a big scoop of fun: balloons, bubbles, cupcakes to name but a few, but exercise?
She wanted a fresh colour for 2016, but instead she got chemical burns.
A Perth family has thanked US surfing "legend" Kelly Slater after the star saved a mother and a young toddler from "a freak wave" in Hawaii.
Tech giant instigates massive international recall of power point adapters due to risk of electric shock.
It's impossible not to share this little boy's excitement about the alphabet.
Like all tired parents, Monique and Kyle Ruppel were looking forward to the day their 15-month-old daughter Celia would start sleeping through the night.
An Australian mum who has shared the ups and downs of carrying quintuplets has welcomed her five babies into the world.
It was all too much excitement for this dad.
The way parents respond to their child's babbling can shape how their infants communicate.
The World Health Organization announced that it will convene an emergency meeting about Zika.
Baby Ebony was repeatedly failed by the agencies tasked with her protection before her horrific death at the hands of her father, South Australia's deputy coroner says.
Thirty-eight weeks or 39? Non-medical factors are pushing women to have elective caesareans earlier than official guidelines - and hospitals are playing along.
Two police officers delivered more than a traffic fine by the side of a busy Melbourne road yesterday.
One Direction's Louis Tomlinson has posted the first picture of his baby boy, Freddie, on social media.
Get your free ticket to the Essential Baby & Toddler Show and save $20 - register online now!