Jump to content

Toy gunk exploded in DDs face in shop
What should I do?


  • Please log in to reply
73 replies to this topic

#1 KBM

Posted 01 December 2012 - 11:14 AM

Hi there

The other day we were in a fairy type shop and DD had her toother fairy money to spend.  She was looking at all the little things to see what she wanted, picked up a squeezy toy and squeezed it - only for it to explode in her face with all its gunky insides splattering all over her face, in her eyes, all down her clothes etc.  She was very upset.

The fairy girl was very helpful and apologetic, called her boss (who was at home) to come in.  They bought an eye bath from chemist next door, gave her soothing eye drops etc.  They were very kind and apologetic and gave DD a $20 voucher to spend in store.

Her eyes were very red and distressed all day but after a good nights sleep they were a lot better.  The skin around the eyes turned dry and flaky but all was better after a few days.

The top DD was wearing was ruinied, even after me washing and soaking it 3 times etc.

So my question is:-  have they done enough or should I pursue this further?  The top wasnt very expensive so I suppose the $20 voucher has reimbursed me for that but what about the trauma DD went through?

I have spoken to them since and they said they are chasing the manufacturer but I havent heard from them in a month and Im thinking its all just being brushed under the carpet.

What should I do?

#2 peach*face

Posted 01 December 2012 - 11:17 AM

I'd let it go.

#3 JRA

Posted 01 December 2012 - 11:17 AM

You should be pleased there are no ill affects.

I would continue to chase that this has been reported to the toy manufacturer, or even whoever checks safety of toys though

#4 applepie83

Posted 01 December 2012 - 11:21 AM

Absolutely, let it go.



#5 Marchioness Flea

Posted 01 December 2012 - 11:22 AM

I'd contact whoever it is who does toy safety(ACCC or Choice maybe?) and see if they know about the issue.
You MIGHT find that the toy will have warnings on it about what age it's suitable for or similar to cover their backs though.

#6 Relish*

Posted 01 December 2012 - 11:25 AM

QUOTE (JRA @ 01/12/2012, 09:17 AM) <{POST_SNAPBACK}>
You should be pleased there are no ill affects.

I would continue to chase that this has been reported to the toy manufacturer, or even whoever checks safety of toys though

I agree. Email or call and ask how they've got on with the manufacturer. I'm not sure I'd be seeking further compensation but I'd want to know the toy had at least been recalled or looked into. I really don't like being brushed off though so I would follow it up mainly based on this  :-P glad your DD is okay.

EFS

Edited by *Relish*, 01 December 2012 - 11:26 AM.


#7 follies

Posted 01 December 2012 - 11:25 AM

They are a small business (from what you described) that did not make the toy that broke.

From the sound of it they tried to help you as much as they could.

#8 Guest_3Keiki_*

Posted 01 December 2012 - 11:35 AM

QUOTE (JRA @ 01/12/2012, 12:17 PM) <{POST_SNAPBACK}>
I would continue to chase that this has been reported to the toy manufacturer, or even whoever checks safety of toys though


^^ this although unless you are american....

'What does any true red-white-and-blue American do when he's been wronged, or even slightly put out, for that matter?'
"We sue!"
Alan Shore and Denny Crane Boston Legal




#9 niggles

Posted 01 December 2012 - 11:36 AM

If you are concerned about the possibility of kids in the future experiencing the same trouble then I would report the toy to Kidsafe.

#10 Lady Excentrique

Posted 01 December 2012 - 11:36 AM

sounds like they were very helpful and did all they could for your DD. I would not take it any further with the shop, only the product itself, maybe send in your own complaint.

#11 Overtherainbow

Posted 01 December 2012 - 11:38 AM

I'd follow up based on the safety but not over compensation.  I try consumer affairs regarding safety of you to ensure it is just one dodgy toy and not all of them.

I remember a Christmas cracker exploding with sparks hitting a girl in the eye when I was at school.  She was ok thankfully but it was pushed for safety, never for compensation.

#12 EsmeLennox

Posted 01 December 2012 - 11:58 AM

I would not take it further with the shop, I think they did what they could. What I would do though is report the toy to Kidsafe and the government department responsible for this kind of thing (which I cannot for the life of me think of the name of right now) so the item can be checked for safety.

Edited because I missed an important bit in the Op which changed my response.

Edited by Jemstar, 01 December 2012 - 12:01 PM.


#13 BabyBumbleBee

Posted 01 December 2012 - 12:03 PM

I wouldn't have even expected them to give you a voucher in that situation, let alone expect the top replaced and whatever else you want.

#14 Funky Cold Ribena

Posted 01 December 2012 - 12:04 PM

I'd let it go with the shop. They sound as if they were very helpful and kind to you and your DD.

If you want to take it further, contact the maker of the gunky toy yourself.

Edited by starboard, 01 December 2012 - 12:07 PM.


#15 Stronger

Posted 01 December 2012 - 12:08 PM

Just curious as to what kind of toy it was OP? Was the toy meant to be squeezed?
I think the shop was very helpful to you and kind. Glad your DD was ok.

#16 baddmammajamma

Posted 01 December 2012 - 12:09 PM

QUOTE (3Keiki @ 01/12/2012, 12:35 PM) <{POST_SNAPBACK}>
^^ this although unless you are american....

'What does any true red-white-and-blue American do when he's been wronged, or even slightly put out, for that matter?'
"We sue!"
Alan Shore and Denny Crane Boston Legal


Thanks for this...I haven't seen an anti-American barb in a few days & I was questioning whether I was on EB!

Whew! I'm in the right place.

OP, glad your daughter appears to be ok.

ETA: See below. Should have chosen better language -- sorry 3Keiki!

Edited by baddmammajamma, 01 December 2012 - 12:47 PM.


#17 Guest_3Keiki_*

Posted 01 December 2012 - 12:20 PM

QUOTE (baddmammajamma @ 01/12/2012, 01:09 PM) <{POST_SNAPBACK}>
Thanks for this...I haven't seen an anti-American barb in a few days & I was questioning whether I was on EB!

Whew! I'm in the right place.


Hey Last time I checked the producers, writers, actors et all from Boston Legal are, oh lets see shall we.... yep AMERICAN!
It was not a BARB bmj, not even close to being anti-american (hell some of best friends are american) it was a JOKE. As in humor. Which it why I made it clear it was a quote and where the quote was from just in case it was taken wrongly. Jeez sensitive much.

Although I will admit I did use to illustrate the stupidity of litigation if that was where the OP was heading...



#18 protart roflcoptor

Posted 01 December 2012 - 12:22 PM

Love Boston Legal! Candice Bergan is superb in it. Denny and Alan are a bonus.

OP, as PPs have said, report the toy to the appropriate authority if you believe that it could happen again, especially coming up to Christmas.

Your daughter's "trauma"? I think that will be dependent on how you manage it. She will pick up on your lead. Do you want to make it bigger than it is for the sake of 'getting' someone?



#19 baddmammajamma

Posted 01 December 2012 - 12:34 PM

Love Boston Legal, too....and don't think you are anti-American, 3Keiki. I should have chosen my words more carefully. Sorry!

It's just that these types of little "humorous" lines surface on EB all the time -- almost always said in good fun -- and they just get a little tiresome, especially to those of us who are not (fill in common stereotype) litigious/gun toting/Toddlers & Tiara-loving/overly commerically-oriented/right wing freaks. wink.gif  But yeah, I guess I am overly sensitive to them at times (especially after Halloween).

But your point is well taken that it can be a quick and slipperly slope when someone is tempted to think "I was wronged...what more can I get from this situation?" I do think that, generally speaking, you will see more "dubious" tort claims pursued in the U.S. because of the way our legal system is set up.

Anyway, sorry to have veered off course. OP, I agree with the others who have suggested that you take action with the equivalent of consumer protection here.

Good luck!

Edited by baddmammajamma, 01 December 2012 - 03:44 PM.


#20 EsmeLennox

Posted 01 December 2012 - 12:38 PM

Perhaps, but not from the shop, the manufacturer maybe.



#21 hawkara

Posted 01 December 2012 - 12:50 PM

It sounds to me like the shop did everything they could reasonably be expected to do and were very kind about the situation. I'd let it go with them, but if you're still unhappy, speak with the manufacturer of the toy. The shop is the 'middle man' here, the manufacturer is the one who made the product and may have made it with a safety fault.

#22 Pretz

Posted 01 December 2012 - 01:37 PM

QUOTE (follies @ 01/12/2012, 12:25 PM) <{POST_SNAPBACK}>
They are a small business (from what you described) that did not make the toy that broke.

From the sound of it they tried to help you as much as they could.


Exactly. They didn't manufacture the product and appear to have been very kind and helpful.

I'm sure that you both received a fright, but looking into seeking more compensation for "trauma" seems over the top. They gave you a 20 dollar voucher which you admitted would cover the cost of the top anyway.

You should report the toy/manufacturer:  
ACCC-Product Safety Australia

I hope your daughter feels better.

PS: To the PP who mentioned about the American barb. I understand it could be grating, but The U.S is renowned for being extremely litigious.
Everyone is confronted with irritating stereotypes about their home country when abroad. Nobody is immune.

Edited by Pretz, 01 December 2012 - 03:55 PM.


#23 Gembac8019

Posted 01 December 2012 - 03:53 PM

Are you after something for the top or the trauma your dd went thru? I think the $20 voucher is enough.. what do you want, a medal?. How about you teach dd not to touch everything next time.

#24 Niamh23

Posted 01 December 2012 - 04:01 PM

Trauma? Really?? I can understand her getting a bit of a scare and upset, what with it getting in her eyes, but come on...

#25 jayskette

Posted 01 December 2012 - 04:03 PM

This is the time where there are LOTS of dangerous toys that did not pass Australian safety standards that are sold in all shops, but especially the $2 variety shops. You are entitled to claim against the shop's public liability insurance. the gunk inside the toy may be toxic, I would suggest monitoring the child's health and call the poisons info line.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Five ways my second pregnancy is second best

As I roll into the second half of "Pregnancy: The Sequel", here is breakdown of the differences I have found thus far.

Domestic politics

Why I felt guilty about having a cleaner

Coming home to a clean house was a pleasure – and yet, I felt uneasy.

'Ugly' hearing aid ad leaves parents fuming

When Alecia Donoghue found out her baby would need hearing aids she worried about him becoming the target for schoolyard bullies.

Have you seen these missing children?

The Australian Federal Police has released the following information to locate some of Australia's missing children through the Family Law Court.

Margarita time

Keira Knightley welcomes first child

British actress Keira Knightley has become a first-time mother.

IVF patients in the dark over which clinics are least successful

Couples with fertility problems have little way of knowing which IVF clinics are the best performers despite significant differences between clinic success rates.

Couple forced to defend their decision to become parents

They met, fell in love and got married. Then, just like couples everywhere, Simon and Vicky Moore decided it was time to have a baby.

The one parenting tip that made all the difference

Amongst the useless, ill-informed advice we're given as new parents, many of us also receive nuggets of wisdom that make our lives just that little bit easier.

Five lies you tell yourself when you're pregnant

You can see it all now: glowing mumma with her gorgeous babe ... you know exactly what you're going to be like. Or perhaps you know exactly what you're not going to be like.

Family expecting fourth set of twins

A couple is expecting their fourth set of twins in five years.

The day my daughter almost drowned

We had six adults standing there, so I felt like I could relax a bit. After all, what could go wrong with so much supervision?

Sydney siege survivor names baby after victim Katrina Dawson

A Sydney barrister who survived the Lindt cafe siege has named her newborn daughter after her best friend who died in the tragedy.

The universal working mother experience

These days mothers need more than just traditional career advice.

Obama feels full force of toddler tantrum

Shopping centres, restaurants, the White House ... the list of places toddlers like to throw tantrums is endless.

Banishing bloat

How to avoid a bloated tummy

Here are some foods to eat in order to escape feeling ghastly and gassy.

The great new picture book for anxious kids

My son is a worrier by nature. I learnt long ago that it was completely pointless to say to him "Don't worry about it!".

Budget stripped more than $15b from families

The combined impact of the two budgets for low and middle income people was "devastating", new analysis by the Australian Council of Social Service shows.

Pregnant women urged to get flu shots

As the winter chill starts to arrive, NSW Health is urging pregnant women to get their flu shots.

65-year-old gives birth to quadruplets

A 65-year-old German woman, who already has 13 children, has given birth to quadruplets.

What you need to know about pregnancy and health insurance

It's not just waiting periods that couples need to consider - there are other factors to consider when thinking about health insurance.

Yummy mummy

Nicole Trunfio breastfeeds baby on Elle magazine cover

Australian model Nicole Trunfio has taken the concept of multitasking to a fashionable new level for Elle Australia.

Warnings after baby girl died while sleeping in bouncer

Parents have been warned about the dangers of letting babies sleep in bouncers and swings following the death of a three-month-old girl.

Coping with fatigue as a parent

Sleep deprivation is a real hazard of caring for a baby. But there are ways to manage the challenges of fatigue better.

A very 21st century issue: parents, parks and smart phones

It's not all the parents, and it's not all the time, but there is often at least one doing it. And sometimes, that 'one' is me.

Appliances

Faulty washing machines linked to house fires

More than 80,000 faulty Samsung washing machines pose a fire threat in homes throughout Australia despite a nationwide recall of the machines.

7 things you might not know about postnatal depression

Despite its widespread nature, there is still a great amount of mystery surrounding PND - and it's important to try unravelling as much of that as we can.

Seven questions you should be asking about your health cover

If the last time you assessed your health cover was five years ago, there?s a chance it may no longer suit your needs. To ensure it?s still right for your family, click here for seven questions to ask.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

How to use gas effectively in labour

Many women in labour don't use gas effectively and suffer more side effects than benefits. Here's how to get the most out of this pain relief option.

'He has gastro but that's okay, right?': sick kid etiquette

We cannot place all children who are sick in a bubble till they recover, but we can give other parents a choice about exposing their kids to them.

Welcome to Winter

Now that the colder months are here, Essential Baby as all the information you need for staying healthy and happy during the chilly season.

Ada Nicodemou: 'I can never be completely happy again'

Home and Away actress Ada Nicodemou has opened up about the loss of her stillborn baby.

10 things to consider when you're thinking about trying for a baby

Before you start tracking your menstrual cycle and reading up on the best positions to get pregnant, there are a few other things you may want to consider.

How special surgery and IVF can create a post-vasectomy baby

Cricket legend Glenn McGrath and his second wife Sara are expecting their first child together, thanks to IVF and a delicate surgical sperm retrieval process that helped the couple to conceive.

Belle Gibson's mother 'disgusted and embarrassed'

The mother of disgraced wellness blogger Belle Gibson has accused her daughter of lying about her childhood in an attempt to garner public sympathy.

Doctor's mobile phone 'left inside c-section mum'

A new mum claims a doctor left his mobile phone inside her after delivering her baby via caesarean section.

I'm a mum and I'm following my dreams

I want my kids to know that no matter what happens in life, you can still be who it is that you've always wanted to be.

Those first daycare days

I had this innate 'mum' moment the other day.

'If one person had listened, my life would have been so different'

Katherine's father will die in prison for the horrifying sexual abuse of his daughter. Yet she is the one with the true life sentence.

This new plan undermines breastfeeding and baby health at everyone's expense

Mothers, babies, the health system and the wider society are going to pay the price of this new budget.

Couple to celebrate terminally ill baby's birthday in unique way

Baby Jai Bishop has lived at Starship Hospital for the past seven months, with his parents flying back and forth from Hokitika, 1100km away, to be by his side.

Life On Mars

It's men who need 'retraining', not women

We are all responsible for our own behaviour. Telling victims to harden up is wrong.

Baby Gammy's dad tries to claim charity money

The biological father of baby Gammy has reportedly tried to access charity money raised for the little boy's medical costs.

Where are the childcare places?

It?s all very well to encourage women to work if they choose to, but how can the measures lead to increased workforce participation when women are once again left holding the baby?

The pain of not having babies and not knowing why

After seven years of wishing, hoping, crying, punching pillows and shouting "why me?!", the end result is more than I ever thought possible.

Getting your family finances in order

Whether you're after a new car for a growing family, a bigger house, or are just fixing up your finances, here are the basics on borrowing.

Mum shares graphic selfie to warn against tanning

A mum has shared a graphic photo of her skin cancer treatment as a warning to others.

Does parenthood make us happier?

We can certainly gain higher levels of happiness when we become parents, but the trick is to not get overwhelmed by the pressures of raising our kids.

No, having a dog is not like having a human child

It's obvious these people dote on their pets, but they're barking up the wrong tree.

 

Top baby names

Baby Names

The numbers are in and we can now bring you the 2014 top baby name list for Australia.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.