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Telstra TBox
upgrading packages


3 replies to this topic

#1 seayork2002

Posted 28 November 2012 - 08:41 AM

Hello,

We took delivery of a T Box last week and it has been nothing but trouble, I finally was able to have a human add two channel packages to our account but we can't access them through the Tbox. Before I ring them AGAIN!!! does anyone have any suggestions on what on earth is the problem?

Thanks

#2 ememem

Posted 21 December 2012 - 08:17 PM

Not all tboxes can support foxtel packages.

When you registered your tbox and set up your account on the website did it say that foxtel was available?

#3 Froger

Posted 21 December 2012 - 08:46 PM

A few points, hopefully may help you.

First of all you need telstra bigpond internet to access the foxtel.

You also need your internet switched on to access the foxtel.

If it is wireless make sure the signal is strong enough. If not you may need to buy something to make the wireless signal stronger (sorry, I'm not very technical and don't know what this "thing" is called).

You also need to have some credit left on your internet access for the month for the foxtel to work. If you are on the slowed service for going over your limit the foxtel will not work.

There is also a forum on the bigpond site where you can post your query, and other bigpond users can give you an answer. You can also search the archives.

I don't have telstra bigpond foxtel myself, so I can only give you these very limited suggestions (I do have a t-box though). If I think of something else I'll come back and post it.

#4 José

Posted 21 December 2012 - 08:56 PM

I used to have a box but returned it. It wouldn't work properly and Telstra couldnt help. Hope u have better luck.




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