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Fishpond- actually got my order!


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#1 tiggy2

Posted 27 November 2012 - 07:53 AM

Not a hot special but thought others would e interested. I was hesitat to buy from fishpond as last time it took 5 months an lots of stuffing around to get my order.
2 weeks ago I ordered a bung of sylvanian families stuff as the price on the package deals was really good, I figured if they didn't arrive by Christmas I would save them for next years birthdays.
Arrived today faster less than 2 weeks!
Pleasantly surprised. Hope this means they have improved their processes.

#2 cinnabubble

Posted 27 November 2012 - 08:00 AM

I've been waiting six weeks for something I ordered in October. I should ship by 14 December. I will never be using them again.

#3 Carabosse

Posted 27 November 2012 - 08:38 AM

Oh that is good to hear as I ordered some SF packages about a week ago!! Crossing fingers original.gif Did you get the free TShirt? What size is it if you did original.gif

#4 shelly1

Posted 27 November 2012 - 08:43 AM

I wont order with them again. They never seem to have stock. It isnt until I have paid and done the order that I get an "apology" email. Atleast they give me the option of a refund and it happens quickly

#5 Carabosse

Posted 27 November 2012 - 10:06 AM

I ordered 3 things and two have shipped and one has been picked and packed and about to be shipped (due here next week).

Seems they use many different suppliers and are trying to be a little Amazonesque. The items I ordered said they were from a 'local stockist'....I have heard of them using OS stockists as well. You can also sell your own stuff. This might explain why it's a bit pot luck?

Anyway will be crossing fingers until my stuff actually lands on my doorstep wink.gif The price was worth the risk for me!!

#6 tiggy2

Posted 27 November 2012 - 01:47 PM

Got the free tshirt in a size 7-8.

I will only use them if it doesn't read matter if it's late, but this time it worked out surprisingly well. My friend who also ordered SFs has received hers as well.


#7 Carabosse

Posted 27 November 2012 - 09:27 PM

Did they ask what size you wanted? I couldn't see anywhere to request a size. I hope we get a 7-8 here original.gif Otherwise I might be turning it into a tote bag to keep the figures in LOL (my almost 8 year old is prob more a sz10 T-shirt but i imagined them sending a size 5 or 6 hehe) I got my Mum to make her order separately so my youngest can get a Tee too original.gif

#8 Oolia

Posted 28 November 2012 - 04:36 PM

Ordered one book which was in stock. Seven weeks and I'm still waiting unsure.gif Don't think I'll be using them again!!!

#9 Spa Gonk

Posted 29 November 2012 - 08:44 PM

I found something I would have liked to order for Christmas, but it clearly said they could not guarantee delivery.  Stuff I order from overseas arrives quicker than them!

I ordered something a while ago, and I got an estimated shipping date.  Two weeks after the expected date, they tell me they can't get the item, though they may relist in the future.  So all up it took them 6 weeks to tell me they did not have the item, but they took the money when I ordered.  I don't think I would use them except if it was a great price and I would not be disappointed if it did not turn up.  Very unreliable.

#10 kristin5

Posted 29 November 2012 - 09:17 PM

I ordered 2 items from them in October. 1 arrived sooner than expected, but the other is still to arrive and today Fishpond told me that it has been lost in the mail. So now I have to go through the rigmarole of getting a refund, and placing an order with someone else and hope it gets here before Christmas.

#11 lisacat

Posted 29 November 2012 - 09:24 PM

I used them at the beginning of the year to get a uni book, it arrived really quickly.

I just ordered 6 books which were coming from 3 different places 2 of which were OS. I got them all within 3 weeks.

#12 Rubixx

Posted 02 December 2012 - 05:34 PM

I will never ever use Fishpond ever again. I bought a Dermologica product from them which took months to arrive and when it did, it was expired so I returned it and they never processed my refund. I lost money to them. Highly not recommended...

#13 aliro

Posted 03 December 2012 - 02:17 PM

oh no, I wish I hadn't just read this.  I ordered a sylvanian family the other day, it's coming from an overseas supplier but said that delivery would be by the 22nd.  It was the same price as what I could get it from Toyworld, but I bought from fishpond because it meant I didn't have to try and find a time to get down there without DD.  Really hope it gets here before Christmas.

#14 Carabosse

Posted 03 December 2012 - 03:58 PM

QUOTE
oh  no, I wish I hadn't just read this.  I ordered a sylvanian family the  other day, it's coming from an overseas supplier but said that delivery  would be by the 22nd.  It was the same price as what I could get it from  Toyworld, but I bought from fishpond because it meant I didn't have to  try and find a time to get down there without DD.  Really hope it gets  here before Christmas.


All the Sylvanian stuff I ordered from Fishpond was from a local supplier. Half turned up today and the rest shipped Friday. I ordered 10 days ago so not horrid (although crazy that amazon can ship faster laughing2.gif) My order said by the 7th so it has come in earlier than estimated.

I also had a query which they responded to very promptly and politely! Maybe it depends what you order. They use all different suppliers for different things.

Edited by Carabosse, 03 December 2012 - 03:59 PM.


#15 Feralmummacat

Posted 04 December 2012 - 09:35 PM

I was worried when I first read this thread as I had ordered a book for DH for Christmas on the 20 November.

They had said delivery between 3 to 14 December from the UK.

It arrived today so they were pretty spot on.

#16 bluecupcakes

Posted 04 December 2012 - 10:32 PM

Last year I ordered several Christmas presents from Fishpond, I ordered with plenty of time for them to arrive.  Only one arrived in time the rest I recieved in February.  I wouldn't use them again!


#17 JJ

Posted 04 December 2012 - 10:48 PM

QUOTE (Carabosse @ 27/11/2012, 09:06 AM) <{POST_SNAPBACK}>
Seems they use many different suppliers and are trying to be a little Amazonesque. The items I ordered said they were from a 'local stockist'....I have heard of them using OS stockists as well. You can also sell your own stuff. This might explain why it's a bit pot luck?


Yeah, I think they're trying to be like Amazon. All the items I've been looking at recently have said that they will be shipped from US suppliers.

I ordered from them once probably about 6 years ago... I didn't have any issues then, but have mostly heard bad stuff about them since, so I'm another one who's hesitant to use them again.

#18 Carabosse

Posted 04 December 2012 - 11:12 PM

I will admit their page is quite misleading re shipping times etc. They say they are fast but they are definitely NOT fast!!!

I did read a load of crap about them before ordering but the Sylvanian stuff is SO hard to come by at a good discount I couldn't resist. So far I give whoever supplies their Sylvanian stuff top marks but it has no relevance to any other product type you might purchase from them to be honest as each product comes from a different place and despite their claims they are NOT Amazon, not even close!!!!!!

#19 luey08

Posted 05 December 2012 - 04:55 PM

I was hesitatnt ordering from them but I did receive my order within the time frame.  Although I have since found the item in a Toyworld for $33 less but those are the breaks I guess




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