Jump to content

What can i do?
trouble with skip company


  • Please log in to reply
14 replies to this topic

#1 miinii

Posted 24 November 2012 - 07:45 AM

Just wondering if anyone can help me...

We got a skip delivered last Saturday, we paid $350 when it was dropped off and was told it would definitely be picked back up Tuesday. Told them i need it picked up by then as we had an inspection Thursday and really did not want a massive (its a 6 metre skip) sitting out the front.

Tuesday came and went and the skip was not picked up. Called them ALL day Wednesday and nobody answered the phone or returned my call. Finally got through Thursday Morning and was told The guy would call the driver and call me back in 10 minutes. I got a text 5 minutes later asking me to text him my address because there is no record of it. I waited over an hour and heard nothing so tried calling all 3 numbers i have and nobody would answer.

Late Thursday (Well after our inspection took place) I sent a text to the number that texted me and asked that someone please let me know whats going on. i got a reply saying that the skip would be picked up first thing Friday morning. Well Friday morning came and went and still the damn thing is sitting out the front. So i was calling and leaving messages ALL day again no answer. Finally got through yesterday arvo at about 4pm. Told the guy it was still here and he once again said he would call the driver and call me back within 10 minutes.

This time i wasnt going to wait so when i didnt hear back within 15 minutes i called and surprise surprise.....no answer. Call all 3 numbers again and couldnt get an answer.

I have no idea what is going on and im starting to worry. DH is building a ute tray for a mate and his mate was meant to drop his car off Thursday arvo and couldnt because the skip is in the way. DH only really has this weekend to do it because from next week on we are very busy so no chance to do it until after Christmas.

Im getting so frustrated and angry but i dont know what i can do about it if anything?


ETA just got through and as soon as i said "Hi im calling once again abou tthe skip that is still out the front of my house" The phone went dead. I called straight back....NO ANSWER

Edited by miinii, 24 November 2012 - 07:48 AM.


#2 Carmen02

Posted 24 November 2012 - 07:56 AM

ill be tempted to call another company and have it removed lol If you finally get through to them again tell them if it isnt removed by a certain day you have to do that as it has been so long without someone coming to pick it up!

#3 miinii

Posted 24 November 2012 - 07:57 AM

QUOTE (Poet in New York @ 24/11/2012, 08:54 AM) <{POST_SNAPBACK}>
Difficult because it's not like you can really do anything with it is there? Although it would seem tempting to call another skip company and see if they want a free skip... (don't do that though)! Phone the company and say you are making other arrangements to have it removed, they should get the hint.


Haha calling another company has been discussed. I like your idea of telling them im making other arrangements to have it removed. Might be worth a try





#4 casime

Posted 24 November 2012 - 08:03 AM

Send them an email (with read receipt) stating they have until xx date to remove the skip or you will consider it abandoned and will be having it removed by a scrap metal dealer.  



#5 MrsLexiK

Posted 24 November 2012 - 08:04 AM

I would do that I would also send them a letter by registered post telling them if it is not picked up by x you will have someone else pick up. I would also whilst it is fresh in my mind write everything down in the order you phoned. Just in case they want to play funny buggers.

#6 miinii

Posted 24 November 2012 - 08:14 AM

thanks everyone for the replies. I will e-mail them now (If i find an e-mail) and if its still here monday i will send them a registered post letter.

Its so very frustrating! I have no idea how they run a business when they dont ever answer the phone

#7 FeralLIfeHacker

Posted 24 November 2012 - 08:15 AM

QUOTE (casime @ 24/11/2012, 09:03 AM) <{POST_SNAPBACK}>
Send them an email (with read receipt) stating they have until xx date to remove the skip or you will consider it abandoned and will be having it removed by a scrap metal dealer.


This. I did this with an oven that wasn't being collected by a company. I was phoning the store with no luck.  So I sent an email to the head office saying I'd sell it if they didn't get it(it was picked up the next day).

I had a very similar issue with a skip company, they were so dodgy. Also when they dropped it off they said it had to be paid for then, so I paid the $300 + dollars, when they came to pick it up, finally, they said I hadn't paid, I showed the receipt and he tried to tell me it wasn't his signature on the receipt!!! ohmy.gif

Keep your receipt and be firm on what you know. Goodluck.

#8 miinii

Posted 24 November 2012 - 08:23 AM

Gee Mummyone1 i wonder if it was the same company :S Are you in Melbourne?

Found their website and e-mail so am about to e-mail them

#9 miinii

Posted 24 November 2012 - 08:27 AM

It only gives me the option to E-mail them using the form on their webpage. It doesnt have their actual e-mail anywhere :S

#10 buttercup-bob

Posted 24 November 2012 - 02:26 PM

what terrible service. can you try doing a google search on the companies name? you might find an email address that way, or down the bottom of the page is there any further details? personally, I would not bother with an email and just send a registered letter..


#11 XieXie

Posted 24 November 2012 - 02:44 PM

Not acceptable. I think you are within your rights of paying another company to remove it, and then recouping the costs from the first business.

#12 tibs

Posted 24 November 2012 - 02:56 PM

That's cheap, we just paid $500 for a 6m skip after an extensive ring around for the best price.

I've found with skips they pick them up when it is convenient for them, the days you pay for seem to be the minimum you get ours have always been picked up anywhere from 2 or 3 days to a week late.  PITA if you are cleaning up for a specific function or appointment like you were.

#13 JustBeige

Posted 24 November 2012 - 04:08 PM

Is it on council land or on your front lawn?

If its technically on council land (nature strip), I think I would also ring your local council for advice.   I was just thinking that they should have some laws about skip bins and they may have the authority to remove them from council property.  If they do this under council authority, then the skip bin place needs to deal with them and their fines for leaving things on council land.

Otherwise call the Dept Of Fair Trade for advice.  They will probably tell you to send the registered letter, but they can also tell you what you can legally do if the letter is ignored.

#14 oliboli

Posted 24 November 2012 - 04:22 PM

A similar thing happened to us (in WA) - we had the skip bin for a month before they picked it up (only meant to have it for a few days)! - numerous phone calls with them telling us they were sending someone around to pick it up all amounted to nothing. We had it on a neighbours verge and all the lawn was completely dead by the time it was removed. It served a good place for the alcoholic down the road to throw her empty bottles though!

#15 Lyra

Posted 25 November 2012 - 09:37 AM

QUOTE (miinii @ 24/11/2012, 09:27 AM) <{POST_SNAPBACK}>
It only gives me the option to E-mail them using the form on their webpage. It doesnt have their actual e-mail anywhere :S



you might be able to access the email address is if you view the source code




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Special Ticket Offer, Save $8!

The Essential Baby & Toddler Show is back this April! Save $8 off the door price for a limited time only!

Why I breastfed my son until he was three

The fact that I not only breastfed my son, but breastfed him for three and a half years, seems pretty incredible in retrospect.

Do babies and young children see ghosts?

Do babies and young children see ghosts? If you’ve pondered the question, you’re not alone.

15 years with Essential Baby: meet Therese

"Life has a funny way of giving you what you need when you need it the most."

Mum causes a stir by taking a stand against leggings

A mum has found herself the subject of debate after claiming tight bottoms cause lustful thoughts in men.

Don't set a parenting goal for 2015 - do this instead

The problem with goal setting as a parent is the measure. How do we really know if we’re succeeding?

5 pregnancy myths that just won't go away

When you're expecting, it often seems like everyone is keen to offer advice about what you should and shouldn't do in the interests of your health and wellbeing.

RPA hospital contacting mums after discovering vaccine storage fault

Sydney's Royal Prince Alfred Hospital (RPA) is trying to contact women who had babies at the facility after discovering a fault in a refrigerator containing vaccines.

'Nutella' not a baby name, French court says

A French court has blocked parents from naming their baby girl after the hazelnut spread Nutella, arguing it would make her the target of mockery.

Why I'm never calling myself 'just a mum' again

I’ve grown three human beings. I feed them, dress them, teach them, care for them and love them 24 hours a day. Yet for eight years, when I meet new people and they’ve asked me what I do, I tell them: “I’m just a mum”.

Rosie Batty named 2015 Australian of the Year

One year ago, Rosie Batty could not have imagined she'd be where she is. Tonight the grieving mum who put domestic violence on the national agenda was named Australian of the Year.

Five reasons to hug more

Hugging – some of us thrive on it, even depend on it – and then there are those who don't care for it really. So, are they missing out?

Help - my three-year-old has started throwing tantrums

My daughter never went through the "terrible twos" but began throwing wild tantrums shortly after her third birthday.

That's commitment

First peek at Sonia Kruger's daughter Maggie

"She smells so good, I could eat her," Kruger tells co-host David Campbell.

Mum assists in own caesarean surgery

A mum who partly delivered her own twins during a caesarean has encouraged other women to take control of their birthing experience.

How to handle common childhood regressions

Regression can be a natural and common part of development prompted by a variety of factors, but that doesn't make it less frustrating.

Disgruntled dad's pram ad goes viral

When buying a second hand pram, there are lots of things to take into consideration. 

Man discovers he's a dad after finding 55-year-old letter

Discovering you are about to father a baby is startling enough - never mind finding out you have a 61-year-old son.

15 thoughts mums have during a tantrum

Ranging from mild to feral and triggered by events both minor and major, tantrums certainly keep life interesting.

Natural pain relief in the early stages of labour

While managing labour pains on your own can be daunting, there are a number of natural pain relief options to help you cope until you are admitted to hospital.

Win an Octonauts prize pack

To celebrate the launch of Octonauts Live! Operation Reef Shield, a spectacular underwater adventure live on stage, we are giving away an amazing Octonauts prize pack to one lucky fan.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Forgotten Baby Syndrome claims the life of toddler

One baby dies every eight days in the back of a car in the US, victims of 'forgotten baby syndrome'.

For a brief time, I was touched by an angel

For a brief time, I was touched by an angel. You stole my heart, and changed me into the women I am today.

Chinese woman gives birth to quintuplets

After six years of trying for a baby, a couple’s dreams have come true many times over after the mum gave birth to quintuplets this week.

Chrissie Swan has reached her "sex quota"

Chrissie Swan says she and her partner have sex once a year due to her fear of falling pregnant.

Stars help save choking babies

It's an important lesson to learn, but one that busy new mums and dads might overlook until it's too late.

New Girl star Zooey Deschanel pregnant

Actress Zooey Deschanel is expecting her first child with her producer boyfriend Jacob Pechenik.

16 times 'dad reflexes' saved the day

Of course, in some cases they may be the ones who actually got their child into a precarious position in the first place, but we'll ignore that for now.

Couple's 'non-traditional' pregnancy announcement goes viral

Knowing you are not the father of your pregnant wife's baby would usually indicate a rocky relationship ahead for traditional parents.

The trials and tribulations of identical triplet newborns

Pip Donnelly is still playing spot the difference with her newborn identical triplets, Isabelle, Georgina and Frankie.

Win an Octonauts prize pack

To celebrate the launch of Octonauts Live! Operation Reef Shield, a spectacular underwater adventure live on stage, we are giving away an amazing Octonauts prize pack to one lucky fan.

Earthquake baby thriving five years on

Jenny Alexis is lucky to be alive after spending four days buried in the rubble of the 2010 Haitian earthquake, but now she's a thriving five year old.

Please don't say I'm lucky because I was adopted

On the one hand I was having a regular life with friends and sports and sleepovers and school. But I was also always wondering: Did my mother love me? What was wrong with me?

An open letter to non-parents who offer advice on child-rearing

Kitty, when you’re the parent of my child you’re welcome to wade in with an opinion – but until then, I’d prefer you to have a supportive ear and a glass of wine ready.

Couple arrested over baby gun video

A US couple faces charges after investigators say they found mobile phone videos showing the woman's 12-month-old daughter putting a handgun in her mouth.

NSW Health dumps 10-year limit on frozen embryos

A 10-year time limit on storing frozen embryos that were created with donor sperm has been dropped by the NSW government.

How my happy-go-lucky husband became a monster

Sharan Nicholson-Rogers watched her husband change from a happy-go-lucky police officer into an unpredictable man prone to violent and emotional outbursts.

Dads-to-be experience hormonal changes, too

Dads-to-be experience hormonal changes in line with their pregnant partners, a new study shows.

'They were just doing their job': mum of toddler killed in police chase gone wrong

"They were just doing their job. I feel so sorry for them. It is all just too sad."

Miscarriages to be formally recognised by NSW government

Women who miscarry will be able to obtain an optional "recognition of loss" certificate as a formal recognition of their often heartbreaking loss.

Cafe cubby house 'too noisy' for neighbours

Teenage parties, domestic disputes, or raucous late night pubs are the things that usually come to mind when you think neighbourhood noise complaints.

Dad films baby playing with snake

Most parents would not consider a snake an appropriate playmate for their baby, but a US dad who filmed his daughter playing with a python has defended himself against criticism.

Clever breastfeeding products

Check out this range of products designed to help make your breastfeeding journey more enjoyable, manageable and convenient.

 

Back to School Offer

Findababysitter.com.au

We've got you covered for this school year. Use www.findababysitter.com.au to meet local nannies now.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.