Jump to content

What can i do?
trouble with skip company


  • Please log in to reply
14 replies to this topic

#1 miinii

Posted 24 November 2012 - 07:45 AM

Just wondering if anyone can help me...

We got a skip delivered last Saturday, we paid $350 when it was dropped off and was told it would definitely be picked back up Tuesday. Told them i need it picked up by then as we had an inspection Thursday and really did not want a massive (its a 6 metre skip) sitting out the front.

Tuesday came and went and the skip was not picked up. Called them ALL day Wednesday and nobody answered the phone or returned my call. Finally got through Thursday Morning and was told The guy would call the driver and call me back in 10 minutes. I got a text 5 minutes later asking me to text him my address because there is no record of it. I waited over an hour and heard nothing so tried calling all 3 numbers i have and nobody would answer.

Late Thursday (Well after our inspection took place) I sent a text to the number that texted me and asked that someone please let me know whats going on. i got a reply saying that the skip would be picked up first thing Friday morning. Well Friday morning came and went and still the damn thing is sitting out the front. So i was calling and leaving messages ALL day again no answer. Finally got through yesterday arvo at about 4pm. Told the guy it was still here and he once again said he would call the driver and call me back within 10 minutes.

This time i wasnt going to wait so when i didnt hear back within 15 minutes i called and surprise surprise.....no answer. Call all 3 numbers again and couldnt get an answer.

I have no idea what is going on and im starting to worry. DH is building a ute tray for a mate and his mate was meant to drop his car off Thursday arvo and couldnt because the skip is in the way. DH only really has this weekend to do it because from next week on we are very busy so no chance to do it until after Christmas.

Im getting so frustrated and angry but i dont know what i can do about it if anything?


ETA just got through and as soon as i said "Hi im calling once again abou tthe skip that is still out the front of my house" The phone went dead. I called straight back....NO ANSWER

Edited by miinii, 24 November 2012 - 07:48 AM.


#2 Carmen02

Posted 24 November 2012 - 07:56 AM

ill be tempted to call another company and have it removed lol If you finally get through to them again tell them if it isnt removed by a certain day you have to do that as it has been so long without someone coming to pick it up!

#3 miinii

Posted 24 November 2012 - 07:57 AM

QUOTE (Poet in New York @ 24/11/2012, 08:54 AM) <{POST_SNAPBACK}>
Difficult because it's not like you can really do anything with it is there? Although it would seem tempting to call another skip company and see if they want a free skip... (don't do that though)! Phone the company and say you are making other arrangements to have it removed, they should get the hint.


Haha calling another company has been discussed. I like your idea of telling them im making other arrangements to have it removed. Might be worth a try





#4 casime

Posted 24 November 2012 - 08:03 AM

Send them an email (with read receipt) stating they have until xx date to remove the skip or you will consider it abandoned and will be having it removed by a scrap metal dealer.  



#5 MrsLexiK

Posted 24 November 2012 - 08:04 AM

I would do that I would also send them a letter by registered post telling them if it is not picked up by x you will have someone else pick up. I would also whilst it is fresh in my mind write everything down in the order you phoned. Just in case they want to play funny buggers.

#6 miinii

Posted 24 November 2012 - 08:14 AM

thanks everyone for the replies. I will e-mail them now (If i find an e-mail) and if its still here monday i will send them a registered post letter.

Its so very frustrating! I have no idea how they run a business when they dont ever answer the phone

#7 FeralLIfeHacker

Posted 24 November 2012 - 08:15 AM

QUOTE (casime @ 24/11/2012, 09:03 AM) <{POST_SNAPBACK}>
Send them an email (with read receipt) stating they have until xx date to remove the skip or you will consider it abandoned and will be having it removed by a scrap metal dealer.


This. I did this with an oven that wasn't being collected by a company. I was phoning the store with no luck.  So I sent an email to the head office saying I'd sell it if they didn't get it(it was picked up the next day).

I had a very similar issue with a skip company, they were so dodgy. Also when they dropped it off they said it had to be paid for then, so I paid the $300 + dollars, when they came to pick it up, finally, they said I hadn't paid, I showed the receipt and he tried to tell me it wasn't his signature on the receipt!!! ohmy.gif

Keep your receipt and be firm on what you know. Goodluck.

#8 miinii

Posted 24 November 2012 - 08:23 AM

Gee Mummyone1 i wonder if it was the same company :S Are you in Melbourne?

Found their website and e-mail so am about to e-mail them

#9 miinii

Posted 24 November 2012 - 08:27 AM

It only gives me the option to E-mail them using the form on their webpage. It doesnt have their actual e-mail anywhere :S

#10 buttercup-bob

Posted 24 November 2012 - 02:26 PM

what terrible service. can you try doing a google search on the companies name? you might find an email address that way, or down the bottom of the page is there any further details? personally, I would not bother with an email and just send a registered letter..


#11 XieXie

Posted 24 November 2012 - 02:44 PM

Not acceptable. I think you are within your rights of paying another company to remove it, and then recouping the costs from the first business.

#12 tibs

Posted 24 November 2012 - 02:56 PM

That's cheap, we just paid $500 for a 6m skip after an extensive ring around for the best price.

I've found with skips they pick them up when it is convenient for them, the days you pay for seem to be the minimum you get ours have always been picked up anywhere from 2 or 3 days to a week late.  PITA if you are cleaning up for a specific function or appointment like you were.

#13 JustBeige

Posted 24 November 2012 - 04:08 PM

Is it on council land or on your front lawn?

If its technically on council land (nature strip), I think I would also ring your local council for advice.   I was just thinking that they should have some laws about skip bins and they may have the authority to remove them from council property.  If they do this under council authority, then the skip bin place needs to deal with them and their fines for leaving things on council land.

Otherwise call the Dept Of Fair Trade for advice.  They will probably tell you to send the registered letter, but they can also tell you what you can legally do if the letter is ignored.

#14 oliboli

Posted 24 November 2012 - 04:22 PM

A similar thing happened to us (in WA) - we had the skip bin for a month before they picked it up (only meant to have it for a few days)! - numerous phone calls with them telling us they were sending someone around to pick it up all amounted to nothing. We had it on a neighbours verge and all the lawn was completely dead by the time it was removed. It served a good place for the alcoholic down the road to throw her empty bottles though!

#15 Lyra

Posted 25 November 2012 - 09:37 AM

QUOTE (miinii @ 24/11/2012, 09:27 AM) <{POST_SNAPBACK}>
It only gives me the option to E-mail them using the form on their webpage. It doesnt have their actual e-mail anywhere :S



you might be able to access the email address is if you view the source code




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

A solo birth, a wasp swarm and a forest fire: mum and baby's amazing story of survival

Desperate, out of petrol and low on food, a new mother lit a fire in the hope of attracting attention.

Boy found on swing died of hypothermia and dehydration, autopsy finds

The story was chilling and heartbreaking: a three-year-old boy was found dead in a Southern Maryland park, his mother pushing him on the swing.

Child's play and laughter help battle fatigue

Feeling fatigued? Uh-huh, thought as much. Join the queue.

Dad shares entertaining 'how to hold a baby' clip

For many new dads, their own child is the first baby they have ever held. So one dad has posted an instructive YouTube video titled "How to Hold a Baby".

The Australian baby with 100,000 Facebook fans

She may be only eight months old, but Egypt has already amassed more than 100,000 fans and received a letter from royalty - Hollywood royalty that is.

Public welcome outside church for Princess Charlotte's christening

Duke and Duchess of Cambridge have invited well-wishers to see Princess Charlotte outside church in Sandringham on day of her baptism.

Tongue tie: what you need to know

Tongue and lip tie can lead to many problems for babies - and their parents. Here are the signs of tongue tie and how it's treated.

My daughter is small but that doesn't matter

My daughter may be small, but it's my job as her parent to refocus back where it belongs - on who she is as a person

Wet wipes linked to rise in allergic reactions

The government has issued a health warning after a rise in allergic skin reactions has been linked to a preservative found in some wet wipes.

Gay couple in their 80s first to wed in Dallas after Supreme Court ruling

Love may have won, but it came with quite the wait.

William Tyrrell's family marks birthday with cake and renewed appeal

The family of missing boy William Tyrrell will mark his fourth birthday on Friday making a cake to share with friends and family as NSW police renewed their public appeal for information on his disappearance.

What all parents should know about safe babywearing

A picture of Ryan Reynolds always gets the girls talking, and a recently shared photo has done exactly that - but this time, it's for all the wrong reasons.

Baby's head shape reveals potentially fatal condition

Thinking her baby just had an unusually shaped head, a mother was shocked to discover it was instead linked to a dangerous condition.

'Help - my toddler hits me!'

My toddler has started hitting when he gets frustrated, is feeling ignored, or just thinks it might be fun.

Why IVF success rates may not be what you think

Transparency, accountability and responsibilityare essential measures to protect IVF vulnerable patients.

On the 10th anniversary of my son's death

This day marks a significant day. Today marks 10 years since I lost my son Kai.

Mother-in-law 'from hell' inspires survival guide

The happily ever after Nicola Milan had imagined wasn't to be – and she blames her mother-in-law.

Name your baby Quinoa, win a $10K gift card

Choosing a name for your little bundle of joy is always a major decision. It can be something traditional, trendy, creative … or inspired by the menu of your favourite chain restaurant.

Owning a pair of nail scissors does not make me a hairdresser

It's been a whole year since sleeping in until 10am. A whole year since having a peaceful shower.

The 83 children who were tragically let down in the last decade

Over a 10-year period, 83 children died from domestic violence abuse in NSW, with three quarters of the victims aged five years or under, the NSW Ombudsman has revealed.

Expert Q&A: Gross motor skill development in toddlers and preschoolers

Dr Katie Heathershaw answers questions about jumping, toe walking, riding a bike and being pigeon toed.

Is it reasonable to expect your partner to give up drinking in pregnancy?

From the moment that I fell pregnant with my son, I realised just how much my life had already started to change.

Stroke victim joins class action against makers of popular contraceptive pill

"I was terrified I would always be this way. The pill needs to come with a much higher warning."

Sexy time

Why you should get excited about scheduling sex

Unfortunately, the belief that sex should always be spontaneous is a myth. It just isn't.

When newborn photoshoots get messy

When it comes to newborn photoshoots, it is all about the timing.

Orphaned baby daughter Ayla wakes from coma

Former All Black Jerry Collins' critically injured orphaned daughter has awoken from her coma and is able to bottle-feed.

Dad takes miraculous catch while feeding baby

One American father has taken multitasking to a new level at a Cubs-Dodgers baseball game at Wrigley Field.

'Samuel is our firstborn, and he will never be forgotten'

Having lost their firstborn at one day old, the Carrolls were overjoyed to welcome their daughter Isobel into the world a year later.

Channel 10's Sarah Harris expecting first child

The Studio host Sarah Harris doesn't mind if her first baby is a boy or girl, but she does hope it is born with one thing in particular.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

27 funny ultrasound pictures

Ultrasounds give you a look at your growing baby ... and sometimes what appears to their womb-buddy, or your bub in an amusing position.

The top 6 misleading parenting terms

From 'morning sickness' to 'the terrible twos', there are many parenting terms that are misleading.

When 'good' nannies go bad

While most nannies take pride in their work, there can be some who have a hidden side.

Woman hospitalised for skinny jeans injury

Beware: skinny jeans might be bad for your health.

Gauze seeding: the bacteria-breeding birth trend

A number of women having caesarean deliveries are now taking steps to give their baby a better 'microbiome' start in life.

Jimmy Fallon writes new children's book for dads

Jimmy Fallon, host of NBC's The Tonight Show, recently wrote a children's book about every father's secret wish for their baby's first word to be "dada" - not "mama".

28 names for babies born in winter

Looking for some baby name inspiration for a bub born during the colder months? Here are 28 options from around the world to consider.

The horrible act that sparked a brawl at child's birthday party

The uncle of the seven-year-old girl at the centre of the brawl at child's birthday party in Sydney's west has described the events leading up to the alarming show of violence.

Babies 'benefit from iPads at a young age': study

More often than not, you'll read that screen time for children should be kept to a minimum - but some scientists are now challenging this way of thinking.

Do mums really just obsessively talk about their children?

Natalie Reilly describes three main types of conversations mothers have. And, surprise, they're not all about kids.

Why some dogs might attack babies or young kids

A baby's smell, the noises it makes and even its gaze can contribute to the potential for a dog attack.

Mum demands refund for 'beargina' christening cake

It was meant to be a tasteful cake to help celebrate a three-year-old's christening.

5 things no one warns you about after giving birth

How many times have you been warned about all the sleepless nights you have to 'look forward to' when you become a parent?

Police officer sang nursery rhyme as heartbreaking photo was taken

A police officer arrived at a devastating scene on Thursday: a car crash resulting in all passengers being thrown from the vehicle.

Don't worry, working mums: Just leave Dad in charge at home

Want to open the boardroom doors for women? Encourage - heck, praise - dads who stay home with their children.

Hilaria Baldwin shares post-baby selfie

Just two days after giving birth, actor Alec Balwin's wife posted a post-baby picture on social media.

'Help - my child won't ever do what I ask!'

Compliance is part of the parent-child relationship, but so is resistance. It's all natural.

Postnatal depression support gets $23 million boost in NSW

The Baird government will include $22.8 million in Tuesday's NSW budget to expand a program designed to help parents at risk of postnatal depression (PND).

'I'm just as tired, scared and stressed as you': stay-at-home dad's plea

I'm really lucky to have two great kids, but I found it really tough with so much being aimed at the mothers and not the fathers.

 

FREE TICKET

Get your FREE ticket to the Baby & Toddler Show

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.