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Iphone help
Please help!!!!


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12 replies to this topic

#1 cameo

Posted 23 November 2012 - 09:15 PM

Hello,

I am in trouble with my Iphone as I completely have no idea.

I have the Iphone 5 which very very sadly I dropped today and shattered the screen.  After many curses at myself, I went to the Apple store and got a replacement one.

They backed it onto Icloud before giving me the new one but I have not been able to restore all my old data onto the new phone.  I think I must have skipped the step in the set up stage.

Then DH (who does not know Itunes either) suggested we log into Itunes and try that way.  Somehow we have downloaded DS Itunes info although we both swear that we logged into my account.

So, to cut a long sad story short, does anyone know how to change DS Itunes details back to mine?  I have a Genius bar appointment tomorrow but I really need my phone details...

Really hoping someone Apple eduated can help me!!

#2 UncommonSense

Posted 23 November 2012 - 09:16 PM

Do a system restore then  pick your itunes info.

#3 cameo

Posted 23 November 2012 - 09:17 PM

Is that a reset in Settings?

#4 UncommonSense

Posted 23 November 2012 - 09:27 PM

I do it in itunes its on the first page under check for update

Edited by UncommonSense, 23 November 2012 - 09:29 PM.


#5 Rilla

Posted 23 November 2012 - 09:38 PM

This should work:
1. On your iPhone - Go to Settings - General - Reset - Erase all Content and Settings
2. Let it restart
3. Go through the setup (set your language, country etc)
4. Login to a wireless network (I don't think it will work on mobile data but I might be wrong here, you could try, it will let you know if you can't)
5. Choose "Restore from iCloud backup" - Don't choose "Set up as new iPhone", I left out a word before.

At some point (can't remember exactly when in the steps), you'll need to login to your iTunes/iCloud account - the one they backed up to.

This will wipe and reset anything you've done since you got the new one. I hope it helps/works.

ETA - I may have steps 4 & 5 out of order.

Edited by Purpletulipgirl, 23 November 2012 - 09:42 PM.


#6 cameo

Posted 23 November 2012 - 09:46 PM

Thank you.  Am trying that now.

#7 Rilla

Posted 24 November 2012 - 08:26 AM

How did you go, Cameo?

Edited as I probably don't need to ask twice!

Edited by Purpletulipgirl, 24 November 2012 - 08:28 AM.


#8 cameo

Posted 24 November 2012 - 08:53 AM

Oh was just coming back to update!

All fine now, so thank you so so much!  Did a restore and wipe so was able to restart and log into iCloud properly so I could install my backed up data.

Thanks so much, I really appreciate your help.  Now, to just not drop my phone ever again....

#9 Rilla

Posted 24 November 2012 - 09:02 AM

Oh I'm glad I could help original.gif. I enjoy setting up phones/tablets/computers (and usually get the job in my family).

Does your phone have a case? Even those screen protector sheets help I think. My new iPhone 5 has a really good one on it - it's a bit stiffer than other ones I've used but doesn't impede the touch screen at all. Think it was Mecurial brand, or something like that.

Best of luck with the new one!

#10 UncommonSense

Posted 24 November 2012 - 09:06 AM

Look into a speck candyshell for iphone 5.  I recently got a 4s and got one of their covers.. My son dropped my phone on concrete and not a scratch


#11 cameo

Posted 24 November 2012 - 09:39 AM

Thank you both, will look into those.  I bought one on Ebay which is arriving next week I guess but am scared that won't be enough.

I had a HTC  which I dropped on concrete in April and shattered and broke it, then got a replacement cheap Alcatel smart phone that I dropped in the toilet.  As I was still on contract an pay out was $300, I used an old old old Nokia for 4 months before deciding on an Iphone 5.  

I love this phone so much, that when I dropped it, I stood and sobbed in the doorway to Costco.  I was just gutted that I could be that stupid and clumsy.

So, with all my very embarrassing history with phones I need a good cover.

Thanks again!

#12 Pearson

Posted 24 November 2012 - 10:21 AM

try and otterbox case - they are pretty tough - made for klutzes and tradesmen

#13 *LucyE*

Posted 24 November 2012 - 01:04 PM

DH suggested I get one of those tradie cases after I smashed my screen 5 times in 6 weeks. No problems before or after, just a run of bad luck. I haven't even changed my habits to cause/prevent it.




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