Jump to content

Iphone help
Please help!!!!

  • Please log in to reply
12 replies to this topic

#1 cameo

Posted 23 November 2012 - 09:15 PM


I am in trouble with my Iphone as I completely have no idea.

I have the Iphone 5 which very very sadly I dropped today and shattered the screen.  After many curses at myself, I went to the Apple store and got a replacement one.

They backed it onto Icloud before giving me the new one but I have not been able to restore all my old data onto the new phone.  I think I must have skipped the step in the set up stage.

Then DH (who does not know Itunes either) suggested we log into Itunes and try that way.  Somehow we have downloaded DS Itunes info although we both swear that we logged into my account.

So, to cut a long sad story short, does anyone know how to change DS Itunes details back to mine?  I have a Genius bar appointment tomorrow but I really need my phone details...

Really hoping someone Apple eduated can help me!!

#2 UncommonSense

Posted 23 November 2012 - 09:16 PM

Do a system restore then  pick your itunes info.

#3 cameo

Posted 23 November 2012 - 09:17 PM

Is that a reset in Settings?

#4 UncommonSense

Posted 23 November 2012 - 09:27 PM

I do it in itunes its on the first page under check for update

Edited by UncommonSense, 23 November 2012 - 09:29 PM.

#5 Rilla

Posted 23 November 2012 - 09:38 PM

This should work:
1. On your iPhone - Go to Settings - General - Reset - Erase all Content and Settings
2. Let it restart
3. Go through the setup (set your language, country etc)
4. Login to a wireless network (I don't think it will work on mobile data but I might be wrong here, you could try, it will let you know if you can't)
5. Choose "Restore from iCloud backup" - Don't choose "Set up as new iPhone", I left out a word before.

At some point (can't remember exactly when in the steps), you'll need to login to your iTunes/iCloud account - the one they backed up to.

This will wipe and reset anything you've done since you got the new one. I hope it helps/works.

ETA - I may have steps 4 & 5 out of order.

Edited by Purpletulipgirl, 23 November 2012 - 09:42 PM.

#6 cameo

Posted 23 November 2012 - 09:46 PM

Thank you.  Am trying that now.

#7 Rilla

Posted 24 November 2012 - 08:26 AM

How did you go, Cameo?

Edited as I probably don't need to ask twice!

Edited by Purpletulipgirl, 24 November 2012 - 08:28 AM.

#8 cameo

Posted 24 November 2012 - 08:53 AM

Oh was just coming back to update!

All fine now, so thank you so so much!  Did a restore and wipe so was able to restart and log into iCloud properly so I could install my backed up data.

Thanks so much, I really appreciate your help.  Now, to just not drop my phone ever again....

#9 Rilla

Posted 24 November 2012 - 09:02 AM

Oh I'm glad I could help original.gif. I enjoy setting up phones/tablets/computers (and usually get the job in my family).

Does your phone have a case? Even those screen protector sheets help I think. My new iPhone 5 has a really good one on it - it's a bit stiffer than other ones I've used but doesn't impede the touch screen at all. Think it was Mecurial brand, or something like that.

Best of luck with the new one!

#10 UncommonSense

Posted 24 November 2012 - 09:06 AM

Look into a speck candyshell for iphone 5.  I recently got a 4s and got one of their covers.. My son dropped my phone on concrete and not a scratch

#11 cameo

Posted 24 November 2012 - 09:39 AM

Thank you both, will look into those.  I bought one on Ebay which is arriving next week I guess but am scared that won't be enough.

I had a HTC  which I dropped on concrete in April and shattered and broke it, then got a replacement cheap Alcatel smart phone that I dropped in the toilet.  As I was still on contract an pay out was $300, I used an old old old Nokia for 4 months before deciding on an Iphone 5.  

I love this phone so much, that when I dropped it, I stood and sobbed in the doorway to Costco.  I was just gutted that I could be that stupid and clumsy.

So, with all my very embarrassing history with phones I need a good cover.

Thanks again!

#12 Pearson

Posted 24 November 2012 - 10:21 AM

try and otterbox case - they are pretty tough - made for klutzes and tradesmen

#13 *LucyE*

Posted 24 November 2012 - 01:04 PM

DH suggested I get one of those tradie cases after I smashed my screen 5 times in 6 weeks. No problems before or after, just a run of bad luck. I haven't even changed my habits to cause/prevent it.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users


The device that allows you to bottle feed and use your phone at the same time

"It dawned on me that I could do some catch-up work while he fed, but I needed something to help me hold a bottle and my smartphone."

Mum posts photo of c-section scar to prove she gave birth

A new mum angered by people suggesting women who deliver their babies via caesarean section have not "given birth" has challenged that misconception by sharing a photograph of her scar.

Olivia Wilde and Jason Sudeikis welcome daughter

Actress Olivia Wilde and her fiance Jason Sudeikis are parents again.

Nurse cuts off part of newborn's finger

A newborn baby is without the tip of one finger after a nurse accidentally cut it off with scissors.

See the new Thomas & Friends clothing range for girls

It's a long overdue move for kids and parents alike.

Finally, someone's come up with a way to stop doona thieves

If you've ever shared a bed with a dyed-in-the-wool doona stealer you'll know how frustrating it can be.

Family rituals to make mealtimes easier: mums share their tips

Special rituals, as well as favourite cutlery and plates, can make dinner times less challenging and a lot more fun!

Toddler pours entire bag of dog biscuits down the toilet

Most mums of toddlers have a funny horror story about the time they turned their back for 30 seconds only to find mayhem on their return.

Surgeons successfully separate 13-month-old twins conjoined at head

Surgeons at a New York City hospital have separated a pair of 13-month-old boys who were congenitally joined at the head, completing a rare operation that carried a risk of death and severe brain damage, their mother said.

'Do I call the parents or an exorcist?'

Babies can sometimes get themselves into unusual positions while sleeping, but this youngster has the makings of an acrobat.

The complicated grief of losing your babies

In the park near our house my partner and I have a bench. We paid to have it put there last year after our twin boys Fred and John died.

How the way you’re born and fed can affect your immune system

Vaginal or caesarean, bottle- or breastfed: it all influences our gut microbes and future health.

Depression made me a crummy friend - but I'm working on it

Getting well and falling in love with my son has brought a feeling words simply can't describe. But I didn't expect it to be a little heartbreaking, too.

Mountain Buggy Bagrider makes travel so much easier with baby

Haven't we all needed more hands when travelling with babies and toddlers?

'I look like a troll!': mum shares postpartum hair regrowth woes

Rather than hiding her postpartum hair regrowth, author Giovana Fletcher has photographed and shared it.

A police officer saved a baby's life, forever changing his own

With his bald head, light goatee and bulging arms covered in dark tattoos, Officer Kenneth Knox is an imposing figure.

The tandem breastfeeding photo that got a mum's Facebook account shut down

A mother of six from the US claims that Facebook disabled her account because she posted a photograph of herself tandem breastfeeding a stranger's baby along with her own.


Top 5 Articles


What's hot on EB

Win a Hawaii beachfront resort holiday for two!

Enter now for your chance to win 1 of 4 trips for two to Hawaii, staying at Outrigger resorts in Waikiki.


Vintage Toys

The toys of your childhood

Take a trip down memory lane with these vinage and retro toys that you may have had in your childhood or your parent's childhood.

Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.