Jump to content

Iphone help
Please help!!!!


  • Please log in to reply
12 replies to this topic

#1 cameo

Posted 23 November 2012 - 09:15 PM

Hello,

I am in trouble with my Iphone as I completely have no idea.

I have the Iphone 5 which very very sadly I dropped today and shattered the screen.  After many curses at myself, I went to the Apple store and got a replacement one.

They backed it onto Icloud before giving me the new one but I have not been able to restore all my old data onto the new phone.  I think I must have skipped the step in the set up stage.

Then DH (who does not know Itunes either) suggested we log into Itunes and try that way.  Somehow we have downloaded DS Itunes info although we both swear that we logged into my account.

So, to cut a long sad story short, does anyone know how to change DS Itunes details back to mine?  I have a Genius bar appointment tomorrow but I really need my phone details...

Really hoping someone Apple eduated can help me!!

#2 UncommonSense

Posted 23 November 2012 - 09:16 PM

Do a system restore then  pick your itunes info.

#3 cameo

Posted 23 November 2012 - 09:17 PM

Is that a reset in Settings?

#4 UncommonSense

Posted 23 November 2012 - 09:27 PM

I do it in itunes its on the first page under check for update

Edited by UncommonSense, 23 November 2012 - 09:29 PM.


#5 Rilla

Posted 23 November 2012 - 09:38 PM

This should work:
1. On your iPhone - Go to Settings - General - Reset - Erase all Content and Settings
2. Let it restart
3. Go through the setup (set your language, country etc)
4. Login to a wireless network (I don't think it will work on mobile data but I might be wrong here, you could try, it will let you know if you can't)
5. Choose "Restore from iCloud backup" - Don't choose "Set up as new iPhone", I left out a word before.

At some point (can't remember exactly when in the steps), you'll need to login to your iTunes/iCloud account - the one they backed up to.

This will wipe and reset anything you've done since you got the new one. I hope it helps/works.

ETA - I may have steps 4 & 5 out of order.

Edited by Purpletulipgirl, 23 November 2012 - 09:42 PM.


#6 cameo

Posted 23 November 2012 - 09:46 PM

Thank you.  Am trying that now.

#7 Rilla

Posted 24 November 2012 - 08:26 AM

How did you go, Cameo?

Edited as I probably don't need to ask twice!

Edited by Purpletulipgirl, 24 November 2012 - 08:28 AM.


#8 cameo

Posted 24 November 2012 - 08:53 AM

Oh was just coming back to update!

All fine now, so thank you so so much!  Did a restore and wipe so was able to restart and log into iCloud properly so I could install my backed up data.

Thanks so much, I really appreciate your help.  Now, to just not drop my phone ever again....

#9 Rilla

Posted 24 November 2012 - 09:02 AM

Oh I'm glad I could help original.gif. I enjoy setting up phones/tablets/computers (and usually get the job in my family).

Does your phone have a case? Even those screen protector sheets help I think. My new iPhone 5 has a really good one on it - it's a bit stiffer than other ones I've used but doesn't impede the touch screen at all. Think it was Mecurial brand, or something like that.

Best of luck with the new one!

#10 UncommonSense

Posted 24 November 2012 - 09:06 AM

Look into a speck candyshell for iphone 5.  I recently got a 4s and got one of their covers.. My son dropped my phone on concrete and not a scratch


#11 cameo

Posted 24 November 2012 - 09:39 AM

Thank you both, will look into those.  I bought one on Ebay which is arriving next week I guess but am scared that won't be enough.

I had a HTC  which I dropped on concrete in April and shattered and broke it, then got a replacement cheap Alcatel smart phone that I dropped in the toilet.  As I was still on contract an pay out was $300, I used an old old old Nokia for 4 months before deciding on an Iphone 5.  

I love this phone so much, that when I dropped it, I stood and sobbed in the doorway to Costco.  I was just gutted that I could be that stupid and clumsy.

So, with all my very embarrassing history with phones I need a good cover.

Thanks again!

#12 Pearson

Posted 24 November 2012 - 10:21 AM

try and otterbox case - they are pretty tough - made for klutzes and tradesmen

#13 *LucyE*

Posted 24 November 2012 - 01:04 PM

DH suggested I get one of those tradie cases after I smashed my screen 5 times in 6 weeks. No problems before or after, just a run of bad luck. I haven't even changed my habits to cause/prevent it.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

The popular baby name from the Rio Olympics

"With a pair of athletes who are not only successful, but seen as great role models – combined with a softer sound – it is like hitting the jackpot."

Toy stuck in baby's throat for two weeks

When Jude Atiga's baby son Laith was struggling to breathe the worried mum called an ambulance.

Mum awarded $20 million over birth power struggle with nurses

As a mother of three, Caroline Malatesta thought she knew what she was letting herself in for when it came to the birth of her fourth baby.

Win a Baby Jogger City Premier for Father's Day

To celebrate Father's Day, one lucky EB fan will win one of their own! Enter Now!

'There's a giant picture of BOOBS but I can not feed my child'

A mum was ushered out of an US department store's underwear section after discreetly breastfeeding her baby.

Why fatherhood scares many dads-to-be

Travis Bull vividly remembers discovering his partner was pregnant for the first time.

Free ticket offer

Pinky Mckay joins us again at the Essential Baby & Toddler Show presented by Blackmores with her expert baby settling advice. Register now for your free ticket.

Warning for pregnant women as flu-related deaths triple

A more than three-fold increase in flu-related deaths has sparked a plea for those with the flu to stay away from vulnerable people.

I'm trying to keep my child-free friends in my life, but it's tough

I tried to prove to my single friends that I was the same I'd always been. But marriage did change me - and motherhood has, too

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

Too many parents still putting babies in unsafe bedding: study

A study found that a whopping 91 per cent of four-week-old babies had been placed in cots with unsafe bedding.

Mum's shock as toddler fat-shamed by internet trolls

When a mother uploaded a cute photograph of her 14-month old child online, she did not expect a swarm of internet trolls to write that her toddler was fat.

How an Aldi staff member made one exhausted mum's day

It was a simple act of kindness, but one that made an exhausted mother's day.

The most awww-worthy celeb baby pics of the week

It's been a pretty cute week on Instagram in terms of celebs relishing their babies.

When 'Just Do It' just doesn't cut it

When even Michelle Bridges admits to struggling with her exercise regime, it's time to accept that having small children can be a legitimate reason for exercise not happening.

What life is really like when you have five kids

Life is cute with one, manageable with three, but at times completely impossible with five.

When no one can pronounce your baby's name

In Wales it's a common name, but over here, it's cause for some confusion.

Dad shares horror tale after Roomba's run-in with dog poop

It's the poop story that's been shared hundreds of thousands of times around the world.

How a homemade wheelchair is giving baby Evelyn freedom

Like all one-year-olds, Evelyn Moore is keen to get moving and explore the world around her. But a battle with aggressive cancer left the little girl paralysed from the waist down.

Single to double pram that folds with seat attached

A pram is a large purchase, and you only want to buy once.

Mum-to-be surprises husband with big news in joy-filled photoshoot

When Bri Dow learnt that she was expecting, she immediately knew she wanted to break the news to her husband Brandon in a special way.

Blake Lively: 'Post-pregnancy slim down pressure is so unfair'

Blake Lively has urged women not to feel pressured to lose weight after pregnancy.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

Why drinking water can be deadly for babies

H2O is one of the necessities of life, but for babies a seemingly harmless amount of water can be fatal.

5 ways having a baby is different when you have older children

So much parenting advice is geared towards having your first baby, but what's it like having a baby when you already have children?

You can now make your own plush Falkor

Fans of The NeverEnding Story – of which there are certainly plenty – went crazy for these plush Falkors when they first went on sale last year.

Baby steps

10 things that will actually happen after having a baby

I thought I had prepared myself for motherhood. Then my baby girl arrived and knocked everything flat.

Having a baby: expectations vs reality

People love to warn you about what to expect when having a baby, but they can be way off when it comes to the reality.

Are we having fun yet? Thinking positively as a parent

Motherhood is wonderful ... except when it sucks.

The adorable smile of a baby seeing his mum clearly for the first time

There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.

When breastfeeding doesn't go with the flow

Breast is best, except when it's not. And in our case, it most definitely wasn't.

'If you don't vaccinate your kids you're a bloody idiot'

The photos are heartbreaking and almost too difficult to look at, but Kayley Burke is begging other parents to take notice.

Why pregnant women should eat chocolate

In news that will make expectant mums jump for joy - and reach for a block of Cadbury - scientists have revealed chocolate could provide health benefits during pregnancy.

The baby born with an incredible head of hair

If you're in any way challenged in the follicle department, prepare to feel a jolt of envy - at a two-month-old baby.

The push for Medicare to fund lactation consultants

While meeting with a lactation consultant can make an enormous difference to a new mother, it's not a service that is available through the public health system.

Parents, this is how to cut grapes to avoid choking

One mum has learnt a harrowing lesson about the best way to cut grapes to make it safe for toddlers and little kids to eat.

Three truths about C-section mums

Lately I've been thinking about the caesarean stories and the brave women who birth their children with strength and beauty.

Help! My baby will only sleep in my arms

It's stressful to be the one who is holding your baby most of the day, but it's even more stressful to wonder, 'am I doing something wrong? Or am I creating bad habits?'

 

ENTER NOW

Win one of two Father's Day Gift Packs

Sign up to receive our new Essential Kids announcements emails for a chance to win.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.