Jump to content

Iphone help
Please help!!!!


  • Please log in to reply
12 replies to this topic

#1 cameo

Posted 23 November 2012 - 09:15 PM

Hello,

I am in trouble with my Iphone as I completely have no idea.

I have the Iphone 5 which very very sadly I dropped today and shattered the screen.  After many curses at myself, I went to the Apple store and got a replacement one.

They backed it onto Icloud before giving me the new one but I have not been able to restore all my old data onto the new phone.  I think I must have skipped the step in the set up stage.

Then DH (who does not know Itunes either) suggested we log into Itunes and try that way.  Somehow we have downloaded DS Itunes info although we both swear that we logged into my account.

So, to cut a long sad story short, does anyone know how to change DS Itunes details back to mine?  I have a Genius bar appointment tomorrow but I really need my phone details...

Really hoping someone Apple eduated can help me!!

#2 UncommonSense

Posted 23 November 2012 - 09:16 PM

Do a system restore then  pick your itunes info.

#3 cameo

Posted 23 November 2012 - 09:17 PM

Is that a reset in Settings?

#4 UncommonSense

Posted 23 November 2012 - 09:27 PM

I do it in itunes its on the first page under check for update

Edited by UncommonSense, 23 November 2012 - 09:29 PM.


#5 Rilla

Posted 23 November 2012 - 09:38 PM

This should work:
1. On your iPhone - Go to Settings - General - Reset - Erase all Content and Settings
2. Let it restart
3. Go through the setup (set your language, country etc)
4. Login to a wireless network (I don't think it will work on mobile data but I might be wrong here, you could try, it will let you know if you can't)
5. Choose "Restore from iCloud backup" - Don't choose "Set up as new iPhone", I left out a word before.

At some point (can't remember exactly when in the steps), you'll need to login to your iTunes/iCloud account - the one they backed up to.

This will wipe and reset anything you've done since you got the new one. I hope it helps/works.

ETA - I may have steps 4 & 5 out of order.

Edited by Purpletulipgirl, 23 November 2012 - 09:42 PM.


#6 cameo

Posted 23 November 2012 - 09:46 PM

Thank you.  Am trying that now.

#7 Rilla

Posted 24 November 2012 - 08:26 AM

How did you go, Cameo?

Edited as I probably don't need to ask twice!

Edited by Purpletulipgirl, 24 November 2012 - 08:28 AM.


#8 cameo

Posted 24 November 2012 - 08:53 AM

Oh was just coming back to update!

All fine now, so thank you so so much!  Did a restore and wipe so was able to restart and log into iCloud properly so I could install my backed up data.

Thanks so much, I really appreciate your help.  Now, to just not drop my phone ever again....

#9 Rilla

Posted 24 November 2012 - 09:02 AM

Oh I'm glad I could help original.gif. I enjoy setting up phones/tablets/computers (and usually get the job in my family).

Does your phone have a case? Even those screen protector sheets help I think. My new iPhone 5 has a really good one on it - it's a bit stiffer than other ones I've used but doesn't impede the touch screen at all. Think it was Mecurial brand, or something like that.

Best of luck with the new one!

#10 UncommonSense

Posted 24 November 2012 - 09:06 AM

Look into a speck candyshell for iphone 5.  I recently got a 4s and got one of their covers.. My son dropped my phone on concrete and not a scratch


#11 cameo

Posted 24 November 2012 - 09:39 AM

Thank you both, will look into those.  I bought one on Ebay which is arriving next week I guess but am scared that won't be enough.

I had a HTC  which I dropped on concrete in April and shattered and broke it, then got a replacement cheap Alcatel smart phone that I dropped in the toilet.  As I was still on contract an pay out was $300, I used an old old old Nokia for 4 months before deciding on an Iphone 5.  

I love this phone so much, that when I dropped it, I stood and sobbed in the doorway to Costco.  I was just gutted that I could be that stupid and clumsy.

So, with all my very embarrassing history with phones I need a good cover.

Thanks again!

#12 Pearson

Posted 24 November 2012 - 10:21 AM

try and otterbox case - they are pretty tough - made for klutzes and tradesmen

#13 *LucyE*

Posted 24 November 2012 - 01:04 PM

DH suggested I get one of those tradie cases after I smashed my screen 5 times in 6 weeks. No problems before or after, just a run of bad luck. I haven't even changed my habits to cause/prevent it.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

'My mum doesn't seem that interested in my baby'

Q: My mother and I have always been close, but now that I have a baby, she has not helped out as much as I thought she would.

This mum has donated over 2,000 litres of breast milk

The mother-of-two was diagnosed with hyper-lactation.

New guidelines: "Bottle-feeding mums need support too"

Breast is best, but mums who can't, or choose not to breastfeed need support too.

Call to teach kids about breastfeeding at school

The aim is to increase breastfeeding rates and reduce stigma.

Dads also struggle to 'have it all', study finds

Men and women both experience work-family conflict.

'Working for nothing': Childcare crisis pushes Sydney parents to the brink

Most parents are experiencing substantial difficulties with the financial burden and lack of availability of childcare, as costs have more than doubled for some families in just over a decade.

Language development may start in the womb

Study found babies can recognise foreign languages before birth.

Paying $2.50 for a babycino? This is why...

Aren't babycinos just a bit of froth? Not so, it seems...

I'm a stay-at-home mum who's an awful housewife

"Hey, come here a second," my mum said as she replaced the book in my hands with a wooden spoon covered in what I prayed was red sauce. Together, we walked into the kitchen and hovered over the skillet like we were peering into a crystal ball. Looking into my future, I saw me eating a lot of take away.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

From our network

Five things you need to know about flu and pregnancy

As the 2017 flu season begins in earnest, here?s what you need to know to protect yourself and baby.

Mum tips to keep your pre-baby budget in check

Money might be funny in a rich man's world (or so ABBA told us), but for the rest of us it's a major consideration – particularly before having a baby.

5 easy ways to make your maternity leave last longer

Maternity leave is a special time for you, your partner and your new little bundle. The last thing you want is for financial worries to stand in the way of that joy.

10 ways to keep your 'buying for baby' costs down

Becoming a parent is full of surprises – not least of all finding out that, for such small beings, babies cause a lot of chaos and expense.

5 ways to prepare to go from two incomes to one

Here are some ideas for getting that budget in shape, ready for being a one income family.

 

Baby Names

Need some ideas?

See what names are trending this year.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.