Jump to content

pramwarehouse.com.au
any experiences ?


  • Please log in to reply
18 replies to this topic

#1 minidiamond

Posted 21 November 2012 - 04:31 PM

Has anyone had any issues with this online store ?

I ordered something on Nov 15 & have heard nothing in terms of shipping, tracking details etc.  Emails gone unreturned, phone helpline on a message bank all day.

Grrrrrrr.

#2 minidiamond

Posted 22 November 2012 - 04:04 PM

first & last order with them for me I'm afraid ...

#3 Missmarymack

Posted 22 November 2012 - 04:19 PM

I've not ordered from them, but I've tried to contact them before regarding info about a pram and they never responded to my queries - so I went to baby bunting!

#4 Paddlepop

Posted 22 November 2012 - 04:31 PM

I've been into one of their actual stores a few times. A few weeks ago we went to one looking for a product that they had listed online. Looked throughout the shop, couldn't find it, so went to the counter to ask about.

Waited. And waited. And waited. No wonder there was a very well worn lounge right next to counter. I was eventually served after about 15 minutes. Prior to that they didn't even acknowledge my presence while they were serving 2 other customers. There were only 3 customers in the shop, including me.

I asked about the product that I wanted and was told that they sold the last 5 to a woman a few months ago who then went to their Ipswich store and bought the rest of the stock from there. WTF? I was told to call on Monday and ask their ordering person if/when they were getting more in. It's easy people: if you sell out of a product, then automatically order more! If you don't have any in store, I can't buy it from you.

I ended up buying the product the next day from another online store who were very prompt, and included a hand written thank you note for buying from them, and a balloon and colouring in page that my DD has loved. I also received emails giving me the tracking details from Australia Post.

#5 Bunsen the feral

Posted 22 November 2012 - 04:33 PM

I ordered a double pram from them, had to chase the order then found out it had gone onto back order even though they actually had stock in a different warehouse - basically if I hadn't chased it I think my order may have sat there indefinitely.

That said I had no problem contacting them and getting a response - email if I recall correctly.

#6 Alacritous~Andy

Posted 22 November 2012 - 04:42 PM

I've bought a pram, accessories, and two car seats from them.  

They ordered a second seat for my strider plus in (the blue is getting hard to find), and it all went smoothly.  

They also price matched both carseats for me from a cheaper store.

#7 StudyMum

Posted 22 November 2012 - 06:43 PM

Have dealt with them a couple of times - never had a problem.

#8 Pinky101

Posted 22 November 2012 - 07:03 PM

I bought a carseat from them mid last year for DD while we were still living overseas. I ordered online and had my MIL collect it from the store (somewhere in Brisbane's western suburbs I think). No problems at all.

#9 Full Time Mum

Posted 22 November 2012 - 07:07 PM

I ordered a few things from them a couple of years ago and had no issues. I was very happy with everything.

#10 Nofliesonme

Posted 22 November 2012 - 07:11 PM

Never had a problem, got an email stating item was backordered and received it about 3 weeks later.I didn't her from them for over 2 weeks

#11 toomuchmess

Posted 22 November 2012 - 07:12 PM

I've ordered from them a couple of times with no real issues. A couple of things were out of stock, they let me know and asked if I wanted the rest of the order sent out in the meantime, then they sent the other things as they became available. No extra freight charges etc. They have answered all my emails and phone calls with no issues.

I would use them again.

#12 strawberrycakes

Posted 22 November 2012 - 07:19 PM

DH & I bought a highchair off them & when we got it home it was missing a part.  Dh took it back & was basically told that he was lying & we had lost it.  They were so unhelpful & although they did give us the missing part they did it reluctantly.

A couple of years later we went back to look at car seats, we waited almost 15 minutes before anyone even acknowledged us in the store.  We asked a question about prices & the difference between 2 models.  We were told that they would go & find out & come back to us.  

DH & I watched in shock as the assistant just walked off & started serving some one else.  We waited 10 minutes before giving up & leaving the store to go to Bubs.  No one else even bothered assisting us or even acknowledged that we were leaving.



#13 Mille-Mille

Posted 22 November 2012 - 07:22 PM

I'll never shop at that store again.
I waited for a change table I ordered for 7 weeks, when they told me it would only take a week. Every time I called I got no answer so I emailed and also got no answer. I eventually got to go back to the store only for them to act dumb and tell me it has been in stock the whole time.  Nobody bothered to look or call me in 7 weeks!

Rubbish place!

#14 TinMan

Posted 22 November 2012 - 07:26 PM

In my experience- and my word of mouth to friends I say- if they have it in stock and it's the right price then by all means- but I will not order over the internet from them. Poor communication and customer service.

#15 CheekyBuggers

Posted 22 November 2012 - 07:33 PM

I've used them a few times and reluctantly will again (best prices on carseats I want & freight). DO NOT buy a pram from them. I had nothing but dramas and was flat out refused a refund (was all their fault) dh had go over their head to a manager at another store who sorted it out, they are bad for repairs and try getting out of honering it. I've had really bad service from the sumner store, I remember going there preg with #1 picking up most of our stuff was a good 2k order an they were rude and not very helpful.

From when I last used online ordering only one person basically handles it out of the Logan store which I think has just relocated so might be abit busy.

#16 indigo~

Posted 22 November 2012 - 07:40 PM

In my experience, they keep very low stock levels in store and everything I've wanted has had to be ordered. Service in store has been hopeless except for one particular person who has been quite helpful.

In contrast, baby bunting service has been excellent every time with them price matching with no hesitation. Also had instance where the plug was missing when our baby bath had been delivered as part of bigger order. When i went in, they gave me the plug out of the floor stock straight away and apologised.

Edited by indigo~, 22 November 2012 - 07:42 PM.


#17 Guest_AllegraM_*

Posted 22 November 2012 - 07:44 PM

I ordered all my big ticket items from them for DS (pram, car seat, cot and change table) and had no issues. I will be using them again to order a second seat for my pram.

#18 minidiamond

Posted 22 November 2012 - 07:44 PM

Finally got to speak to someone and they don't have what I want in stock - it'll be with them "next week"
Even if they sent an email saying "thanks your isn't in stock right now but we'll have it to you ASAP blah blah " - instead I get nothing and no replies to emails or calls

Today I called and was "promised" a call back - nothing.

Grrrrrrr

#19 CheekyBuggers

Posted 22 November 2012 - 07:50 PM

Yeah that's def where I take my business elsewhere. If I'm trying to spend money and they can't respond or are rude I just go somewhere else.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

RPA hospital contacting mums after discovering vaccine storage fault

Sydney's Royal Prince Alfred Hospital (RPA) is trying to contact women who had babies at the facility after discovering a fault in a refrigerator containing vaccines.

'Nutella' not a baby name, French court says

A French court has blocked parents from naming their baby girl after the hazelnut spread Nutella, arguing it would make her the target of mockery.

Why I'm never calling myself 'just a mum' again

I’ve grown three human beings. I feed them, dress them, teach them, care for them and love them 24 hours a day. Yet for eight years, when I meet new people and they’ve asked me what I do, I tell them: “I’m just a mum”.

Rosie Batty named 2015 Australian of the Year

One year ago, Rosie Batty could not have imagined she'd be where she is. Tonight the grieving mum who put domestic violence on the national agenda was named Australian of the Year.

Five reasons to hug more

Hugging – some of us thrive on it, even depend on it – and then there are those who don't care for it really. So, are they missing out?

Help - my three-year-old has started throwing tantrums

My daughter never went through the "terrible twos" but began throwing wild tantrums shortly after her third birthday.

That's commitment

First peek at Sonia Kruger's daughter Maggie

"She smells so good, I could eat her," Kruger tells co-host David Campbell.

Mum assists in own caesarean surgery

A mum who partly delivered her own twins during a caesarean has encouraged other women to take control of their birthing experience.

How to handle common childhood regressions

Regression can be a natural and common part of development prompted by a variety of factors, but that doesn't make it less frustrating.

Disgruntled dad's pram ad goes viral

When buying a second hand pram, there are lots of things to take into consideration. 

Man discovers he's a dad after finding 55-year-old letter

Discovering you are about to father a baby is startling enough - never mind finding out you have a 61-year-old son.

15 thoughts mums have during a tantrum

Ranging from mild to feral and triggered by events both minor and major, tantrums certainly keep life interesting.

Natural pain relief in the early stages of labour

While managing labour pains on your own can be daunting, there are a number of natural pain relief options to help you cope until you are admitted to hospital.

Forgotten Baby Syndrome claims the life of toddler

One baby dies every eight days in the back of a car in the US, victims of 'forgotten baby syndrome'.

For a brief time, I was touched by an angel

For a brief time, I was touched by an angel. You stole my heart, and changed me into the women I am today.

Chrissie Swan has reached her "sex quota"

Chrissie Swan says she and her partner have sex once a year due to her fear of falling pregnant.

Chinese woman gives birth to quintuplets

After six years of trying for a baby, a couple’s dreams have come true many times over after the mum gave birth to quintuplets this week.

Five-year-old shoots nine-month-old brother dead

A nine-month-old baby boy died on Monday after he was shot in the head by his five-year-old brother in their grandfather's home.

'Is that baby yours?'

She is my daughter. I gave birth to her. I nurse her. But she doesn't have any of my genes.

Episiotomy in childbirth: not just 'a little snip'

Episiotomies have a place in maternity care – and can occasionally save lives – but should not be performed routinely.

Win an Octonauts prize pack

To celebrate the launch of Octonauts Live! Operation Reef Shield, a spectacular underwater adventure live on stage, we are giving away an amazing Octonauts prize pack to one lucky fan.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Stars help save choking babies

It's an important lesson to learn, but one that busy new mums and dads might overlook until it's too late.

New Girl star Zooey Deschanel pregnant

Actress Zooey Deschanel is expecting her first child with her producer boyfriend Jacob Pechenik.

16 times 'dad reflexes' saved the day

Of course, in some cases they may be the ones who actually got their child into a precarious position in the first place, but we'll ignore that for now.

Couple's 'non-traditional' pregnancy announcement goes viral

Knowing you are not the father of your pregnant wife's baby would usually indicate a rocky relationship ahead for traditional parents.

The trials and tribulations of identical triplet newborns

Pip Donnelly is still playing spot the difference with her newborn identical triplets, Isabelle, Georgina and Frankie.

Win an Octonauts prize pack

To celebrate the launch of Octonauts Live! Operation Reef Shield, a spectacular underwater adventure live on stage, we are giving away an amazing Octonauts prize pack to one lucky fan.

Earthquake baby thriving five years on

Jenny Alexis is lucky to be alive after spending four days buried in the rubble of the 2010 Haitian earthquake, but now she's a thriving five year old.

Please don't say I'm lucky because I was adopted

On the one hand I was having a regular life with friends and sports and sleepovers and school. But I was also always wondering: Did my mother love me? What was wrong with me?

An open letter to non-parents who offer advice on child-rearing

Kitty, when you’re the parent of my child you’re welcome to wade in with an opinion – but until then, I’d prefer you to have a supportive ear and a glass of wine ready.

Couple arrested over baby gun video

A US couple faces charges after investigators say they found mobile phone videos showing the woman's 12-month-old daughter putting a handgun in her mouth.

NSW Health dumps 10-year limit on frozen embryos

A 10-year time limit on storing frozen embryos that were created with donor sperm has been dropped by the NSW government.

How my happy-go-lucky husband became a monster

Sharan Nicholson-Rogers watched her husband change from a happy-go-lucky police officer into an unpredictable man prone to violent and emotional outbursts.

Dads-to-be experience hormonal changes, too

Dads-to-be experience hormonal changes in line with their pregnant partners, a new study shows.

'They were just doing their job': mum of toddler killed in police chase gone wrong

"They were just doing their job. I feel so sorry for them. It is all just too sad."

Miscarriages to be formally recognised by NSW government

Women who miscarry will be able to obtain an optional "recognition of loss" certificate as a formal recognition of their often heartbreaking loss.

Cafe cubby house 'too noisy' for neighbours

Teenage parties, domestic disputes, or raucous late night pubs are the things that usually come to mind when you think neighbourhood noise complaints.

Dad films baby playing with snake

Most parents would not consider a snake an appropriate playmate for their baby, but a US dad who filmed his daughter playing with a python has defended himself against criticism.

Clever breastfeeding products

Check out this range of products designed to help make your breastfeeding journey more enjoyable, manageable and convenient.

 

Back to School Offer

Findababysitter.com.au

We've got you covered for this school year. Use www.findababysitter.com.au to meet local nannies now.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.