Jump to content

pramwarehouse.com.au
any experiences ?


  • Please log in to reply
18 replies to this topic

#1 minidiamond

Posted 21 November 2012 - 04:31 PM

Has anyone had any issues with this online store ?

I ordered something on Nov 15 & have heard nothing in terms of shipping, tracking details etc.  Emails gone unreturned, phone helpline on a message bank all day.

Grrrrrrr.

#2 minidiamond

Posted 22 November 2012 - 04:04 PM

first & last order with them for me I'm afraid ...

#3 Missmarymack

Posted 22 November 2012 - 04:19 PM

I've not ordered from them, but I've tried to contact them before regarding info about a pram and they never responded to my queries - so I went to baby bunting!

#4 Paddlepop

Posted 22 November 2012 - 04:31 PM

I've been into one of their actual stores a few times. A few weeks ago we went to one looking for a product that they had listed online. Looked throughout the shop, couldn't find it, so went to the counter to ask about.

Waited. And waited. And waited. No wonder there was a very well worn lounge right next to counter. I was eventually served after about 15 minutes. Prior to that they didn't even acknowledge my presence while they were serving 2 other customers. There were only 3 customers in the shop, including me.

I asked about the product that I wanted and was told that they sold the last 5 to a woman a few months ago who then went to their Ipswich store and bought the rest of the stock from there. WTF? I was told to call on Monday and ask their ordering person if/when they were getting more in. It's easy people: if you sell out of a product, then automatically order more! If you don't have any in store, I can't buy it from you.

I ended up buying the product the next day from another online store who were very prompt, and included a hand written thank you note for buying from them, and a balloon and colouring in page that my DD has loved. I also received emails giving me the tracking details from Australia Post.

#5 Bunsen the feral

Posted 22 November 2012 - 04:33 PM

I ordered a double pram from them, had to chase the order then found out it had gone onto back order even though they actually had stock in a different warehouse - basically if I hadn't chased it I think my order may have sat there indefinitely.

That said I had no problem contacting them and getting a response - email if I recall correctly.

#6 Alacritous~Andy

Posted 22 November 2012 - 04:42 PM

I've bought a pram, accessories, and two car seats from them.  

They ordered a second seat for my strider plus in (the blue is getting hard to find), and it all went smoothly.  

They also price matched both carseats for me from a cheaper store.

#7 StudyMum

Posted 22 November 2012 - 06:43 PM

Have dealt with them a couple of times - never had a problem.

#8 Pinky101

Posted 22 November 2012 - 07:03 PM

I bought a carseat from them mid last year for DD while we were still living overseas. I ordered online and had my MIL collect it from the store (somewhere in Brisbane's western suburbs I think). No problems at all.

#9 Full Time Mum

Posted 22 November 2012 - 07:07 PM

I ordered a few things from them a couple of years ago and had no issues. I was very happy with everything.

#10 Nofliesonme

Posted 22 November 2012 - 07:11 PM

Never had a problem, got an email stating item was backordered and received it about 3 weeks later.I didn't her from them for over 2 weeks

#11 toomuchmess

Posted 22 November 2012 - 07:12 PM

I've ordered from them a couple of times with no real issues. A couple of things were out of stock, they let me know and asked if I wanted the rest of the order sent out in the meantime, then they sent the other things as they became available. No extra freight charges etc. They have answered all my emails and phone calls with no issues.

I would use them again.

#12 strawberrycakes

Posted 22 November 2012 - 07:19 PM

DH & I bought a highchair off them & when we got it home it was missing a part.  Dh took it back & was basically told that he was lying & we had lost it.  They were so unhelpful & although they did give us the missing part they did it reluctantly.

A couple of years later we went back to look at car seats, we waited almost 15 minutes before anyone even acknowledged us in the store.  We asked a question about prices & the difference between 2 models.  We were told that they would go & find out & come back to us.  

DH & I watched in shock as the assistant just walked off & started serving some one else.  We waited 10 minutes before giving up & leaving the store to go to Bubs.  No one else even bothered assisting us or even acknowledged that we were leaving.



#13 Mille-Mille

Posted 22 November 2012 - 07:22 PM

I'll never shop at that store again.
I waited for a change table I ordered for 7 weeks, when they told me it would only take a week. Every time I called I got no answer so I emailed and also got no answer. I eventually got to go back to the store only for them to act dumb and tell me it has been in stock the whole time.  Nobody bothered to look or call me in 7 weeks!

Rubbish place!

#14 TinMan

Posted 22 November 2012 - 07:26 PM

In my experience- and my word of mouth to friends I say- if they have it in stock and it's the right price then by all means- but I will not order over the internet from them. Poor communication and customer service.

#15 CheekyBuggers

Posted 22 November 2012 - 07:33 PM

I've used them a few times and reluctantly will again (best prices on carseats I want & freight). DO NOT buy a pram from them. I had nothing but dramas and was flat out refused a refund (was all their fault) dh had go over their head to a manager at another store who sorted it out, they are bad for repairs and try getting out of honering it. I've had really bad service from the sumner store, I remember going there preg with #1 picking up most of our stuff was a good 2k order an they were rude and not very helpful.

From when I last used online ordering only one person basically handles it out of the Logan store which I think has just relocated so might be abit busy.

#16 indigo~

Posted 22 November 2012 - 07:40 PM

In my experience, they keep very low stock levels in store and everything I've wanted has had to be ordered. Service in store has been hopeless except for one particular person who has been quite helpful.

In contrast, baby bunting service has been excellent every time with them price matching with no hesitation. Also had instance where the plug was missing when our baby bath had been delivered as part of bigger order. When i went in, they gave me the plug out of the floor stock straight away and apologised.

Edited by indigo~, 22 November 2012 - 07:42 PM.


#17 Guest_AllegraM_*

Posted 22 November 2012 - 07:44 PM

I ordered all my big ticket items from them for DS (pram, car seat, cot and change table) and had no issues. I will be using them again to order a second seat for my pram.

#18 minidiamond

Posted 22 November 2012 - 07:44 PM

Finally got to speak to someone and they don't have what I want in stock - it'll be with them "next week"
Even if they sent an email saying "thanks your isn't in stock right now but we'll have it to you ASAP blah blah " - instead I get nothing and no replies to emails or calls

Today I called and was "promised" a call back - nothing.

Grrrrrrr

#19 CheekyBuggers

Posted 22 November 2012 - 07:50 PM

Yeah that's def where I take my business elsewhere. If I'm trying to spend money and they can't respond or are rude I just go somewhere else.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

Win Love Child Season 1 & 2 on DVD

To celebrate the release of Love Child Season 2 on DVD from July 9, Essential Baby and Universal Sony Pictures Home Entertainment are giving away Love Child Season 1 & 2 on DVD to 13 lucky winners.

10 things I wish my pre-baby self knew

I look back at my pre-baby self and laugh at how ridiculously easy I actually had it. I remember complaining about how tired I was and how little time I had.

Creative ways to store your child's art

Ideas for storing your child's artworks have moved on from sticking them to the fridge door before guiltily dumping them in the bin.

Child abuse ignored because 'it's not your children': Waleed Aly

Waleed Aly takes apart the immigration law that's designed to "protect politicians"

How a newborn niece changed star Australian basketballer's life

In August 2013 star basketball Abby Bishop was 24-years-old and in the prime of her sporting career.

Guilt is my new shadow

No one warned me that when I gave birth there would be an additional side order of guilt.

12 brilliant Ikea hacks for kids’ rooms

Check out these creative upcycling ideas that transform regular Ikea items into something special for your little ones.

Child's nightmare about 'man with a light' turned out to be real

For three days, a three-year-old boy had been saying there was "a man with a light" outside his window at night.

Toilet truths after giving birth

The thought of going to the toilet after giving birth is often feared, but there are ways to make it less painful.

Woman asks strangers for $1 million to stop her having an abortion

An anonymous woman is taking an extreme moral and ethical stand by seeking $1 million in donations to prevent her going ahead with a planned abortion.

How a woman's dying wish made another woman a mum

"I kind of think about, 'What did I do beforehand? What kept me so busy back then?' Because now I'm really busy."

The parenting do-over: what six parents did differently second time around

In playgrounds across Australia, you can hear parents lamenting, "When we have our next baby I swear I won't be doing THAT again".

A solo birth, a wasp swarm and a forest fire: mum and baby's amazing story of survival

Desperate, out of petrol and low on food, a new mother lit a fire in the hope of attracting attention.

Boy found on swing died of hypothermia and dehydration, autopsy finds

The story was chilling and heartbreaking: a three-year-old boy was found dead in a Southern Maryland park, his mother pushing him on the swing.

Child's play and laughter help battle fatigue

Feeling fatigued? Uh-huh, thought as much. Join the queue.

Dad shares entertaining 'how to hold a baby' clip

For many new dads, their own child is the first baby they have ever held. So one dad has posted an instructive YouTube video titled "How to Hold a Baby".

The Australian baby with 100,000 Facebook fans

She may be only eight months old, but Egypt has already amassed more than 100,000 fans and received a letter from royalty - Hollywood royalty that is.

Tongue tie: what you need to know

Tongue and lip tie can lead to many problems for babies - and their parents. Here are the signs of tongue tie and how it's treated.

My daughter is small but that doesn't matter

My daughter may be small, but it's my job as her parent to refocus back where it belongs - on who she is as a person

Wet wipes linked to rise in allergic reactions

The government has issued a health warning after a rise in allergic skin reactions has been linked to a preservative found in some wet wipes.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

27 funny ultrasound pictures

Ultrasounds give you a look at your growing baby ... and sometimes what appears to their womb-buddy, or your bub in an amusing position.

What all parents should know about safe babywearing

A picture of Ryan Reynolds always gets the girls talking, and a recently shared photo has done exactly that - but this time, it's for all the wrong reasons.

Baby's head shape reveals potentially fatal condition

Thinking her baby just had an unusually shaped head, a mother was shocked to discover it was instead linked to a dangerous condition.

Why IVF success rates may not be what you think

Transparency, accountability and responsibilityare essential measures to protect IVF vulnerable patients.

Mother-in-law 'from hell' inspires survival guide

The happily ever after Nicola Milan had imagined wasn't to be – and she blames her mother-in-law.

Owning a pair of nail scissors does not make me a hairdresser

It's been a whole year since sleeping in until 10am. A whole year since having a peaceful shower.

The 83 children who were tragically let down in the last decade

Over a 10-year period, 83 children died from domestic violence abuse in NSW, with three quarters of the victims aged five years or under, the NSW Ombudsman has revealed.

Is it reasonable to expect your partner to give up drinking in pregnancy?

From the moment that I fell pregnant with my son, I realised just how much my life had already started to change.

Stroke victim joins class action against makers of popular contraceptive pill

"I was terrified I would always be this way. The pill needs to come with a much higher warning."

Sexy time

Why you should get excited about scheduling sex

Unfortunately, the belief that sex should always be spontaneous is a myth. It just isn't.

When newborn photoshoots get messy

When it comes to newborn photoshoots, it is all about the timing.

Expert Q&A: Gross motor skill development in toddlers and preschoolers

Dr Katie Heathershaw answers questions about jumping, toe walking, riding a bike and being pigeon toed.

'Samuel is our firstborn, and he will never be forgotten'

Having lost their firstborn at one day old, the Carrolls were overjoyed to welcome their daughter Isobel into the world a year later.

Dad takes miraculous catch while feeding baby

One American father has taken multitasking to a new level at a Cubs-Dodgers baseball game at Wrigley Field.

Name your baby Quinoa, win a $10K gift card

Choosing a name for your little bundle of joy is always a major decision. It can be something traditional, trendy, creative … or inspired by the menu of your favourite chain restaurant.

On the 10th anniversary of my son's death

This day marks a significant day. Today marks 10 years since I lost my son Kai.

'Help - my toddler hits me!'

My toddler has started hitting when he gets frustrated, is feeling ignored, or just thinks it might be fun.

The top 6 misleading parenting terms

From 'morning sickness' to 'the terrible twos', there are many parenting terms that are misleading.

When 'good' nannies go bad

While most nannies take pride in their work, there can be some who have a hidden side.

Woman hospitalised for skinny jeans injury

Beware: skinny jeans might be bad for your health.

Gauze seeding: the bacteria-breeding birth trend

A number of women having caesarean deliveries are now taking steps to give their baby a better 'microbiome' start in life.

Jimmy Fallon writes new children's book for dads

Jimmy Fallon, host of NBC's The Tonight Show, recently wrote a children's book about every father's secret wish for their baby's first word to be "dada" - not "mama".

28 names for babies born in winter

Looking for some baby name inspiration for a bub born during the colder months? Here are 28 options from around the world to consider.

 

FREE TICKET

Get your FREE ticket to the Baby & Toddler Show

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.