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any experiences ?

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18 replies to this topic

#1 minidiamond

Posted 21 November 2012 - 04:31 PM

Has anyone had any issues with this online store ?

I ordered something on Nov 15 & have heard nothing in terms of shipping, tracking details etc.  Emails gone unreturned, phone helpline on a message bank all day.


#2 minidiamond

Posted 22 November 2012 - 04:04 PM

first & last order with them for me I'm afraid ...

#3 Missmarymack

Posted 22 November 2012 - 04:19 PM

I've not ordered from them, but I've tried to contact them before regarding info about a pram and they never responded to my queries - so I went to baby bunting!

#4 Paddlepop

Posted 22 November 2012 - 04:31 PM

I've been into one of their actual stores a few times. A few weeks ago we went to one looking for a product that they had listed online. Looked throughout the shop, couldn't find it, so went to the counter to ask about.

Waited. And waited. And waited. No wonder there was a very well worn lounge right next to counter. I was eventually served after about 15 minutes. Prior to that they didn't even acknowledge my presence while they were serving 2 other customers. There were only 3 customers in the shop, including me.

I asked about the product that I wanted and was told that they sold the last 5 to a woman a few months ago who then went to their Ipswich store and bought the rest of the stock from there. WTF? I was told to call on Monday and ask their ordering person if/when they were getting more in. It's easy people: if you sell out of a product, then automatically order more! If you don't have any in store, I can't buy it from you.

I ended up buying the product the next day from another online store who were very prompt, and included a hand written thank you note for buying from them, and a balloon and colouring in page that my DD has loved. I also received emails giving me the tracking details from Australia Post.

#5 Bunsen the feral

Posted 22 November 2012 - 04:33 PM

I ordered a double pram from them, had to chase the order then found out it had gone onto back order even though they actually had stock in a different warehouse - basically if I hadn't chased it I think my order may have sat there indefinitely.

That said I had no problem contacting them and getting a response - email if I recall correctly.

#6 Alacritous~Andy

Posted 22 November 2012 - 04:42 PM

I've bought a pram, accessories, and two car seats from them.  

They ordered a second seat for my strider plus in (the blue is getting hard to find), and it all went smoothly.  

They also price matched both carseats for me from a cheaper store.

#7 StudyMum

Posted 22 November 2012 - 06:43 PM

Have dealt with them a couple of times - never had a problem.

#8 Pinky101

Posted 22 November 2012 - 07:03 PM

I bought a carseat from them mid last year for DD while we were still living overseas. I ordered online and had my MIL collect it from the store (somewhere in Brisbane's western suburbs I think). No problems at all.

#9 Full Time Mum

Posted 22 November 2012 - 07:07 PM

I ordered a few things from them a couple of years ago and had no issues. I was very happy with everything.

#10 Nofliesonme

Posted 22 November 2012 - 07:11 PM

Never had a problem, got an email stating item was backordered and received it about 3 weeks later.I didn't her from them for over 2 weeks

#11 toomuchmess

Posted 22 November 2012 - 07:12 PM

I've ordered from them a couple of times with no real issues. A couple of things were out of stock, they let me know and asked if I wanted the rest of the order sent out in the meantime, then they sent the other things as they became available. No extra freight charges etc. They have answered all my emails and phone calls with no issues.

I would use them again.

#12 strawberrycakes

Posted 22 November 2012 - 07:19 PM

DH & I bought a highchair off them & when we got it home it was missing a part.  Dh took it back & was basically told that he was lying & we had lost it.  They were so unhelpful & although they did give us the missing part they did it reluctantly.

A couple of years later we went back to look at car seats, we waited almost 15 minutes before anyone even acknowledged us in the store.  We asked a question about prices & the difference between 2 models.  We were told that they would go & find out & come back to us.  

DH & I watched in shock as the assistant just walked off & started serving some one else.  We waited 10 minutes before giving up & leaving the store to go to Bubs.  No one else even bothered assisting us or even acknowledged that we were leaving.

#13 Mille-Mille

Posted 22 November 2012 - 07:22 PM

I'll never shop at that store again.
I waited for a change table I ordered for 7 weeks, when they told me it would only take a week. Every time I called I got no answer so I emailed and also got no answer. I eventually got to go back to the store only for them to act dumb and tell me it has been in stock the whole time.  Nobody bothered to look or call me in 7 weeks!

Rubbish place!

#14 TinMan

Posted 22 November 2012 - 07:26 PM

In my experience- and my word of mouth to friends I say- if they have it in stock and it's the right price then by all means- but I will not order over the internet from them. Poor communication and customer service.

#15 CheekyBuggers

Posted 22 November 2012 - 07:33 PM

I've used them a few times and reluctantly will again (best prices on carseats I want & freight). DO NOT buy a pram from them. I had nothing but dramas and was flat out refused a refund (was all their fault) dh had go over their head to a manager at another store who sorted it out, they are bad for repairs and try getting out of honering it. I've had really bad service from the sumner store, I remember going there preg with #1 picking up most of our stuff was a good 2k order an they were rude and not very helpful.

From when I last used online ordering only one person basically handles it out of the Logan store which I think has just relocated so might be abit busy.

#16 indigo~

Posted 22 November 2012 - 07:40 PM

In my experience, they keep very low stock levels in store and everything I've wanted has had to be ordered. Service in store has been hopeless except for one particular person who has been quite helpful.

In contrast, baby bunting service has been excellent every time with them price matching with no hesitation. Also had instance where the plug was missing when our baby bath had been delivered as part of bigger order. When i went in, they gave me the plug out of the floor stock straight away and apologised.

Edited by indigo~, 22 November 2012 - 07:42 PM.

#17 Guest_AllegraM_*

Posted 22 November 2012 - 07:44 PM

I ordered all my big ticket items from them for DS (pram, car seat, cot and change table) and had no issues. I will be using them again to order a second seat for my pram.

#18 minidiamond

Posted 22 November 2012 - 07:44 PM

Finally got to speak to someone and they don't have what I want in stock - it'll be with them "next week"
Even if they sent an email saying "thanks your isn't in stock right now but we'll have it to you ASAP blah blah " - instead I get nothing and no replies to emails or calls

Today I called and was "promised" a call back - nothing.


#19 CheekyBuggers

Posted 22 November 2012 - 07:50 PM

Yeah that's def where I take my business elsewhere. If I'm trying to spend money and they can't respond or are rude I just go somewhere else.

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