Jump to content

Parcel received in error

  • Please log in to reply
26 replies to this topic

#1 Silver Girl

Posted 21 November 2012 - 04:00 PM

Just after some opinions here.

I ordered an item of clothing online and received it, no problem. Accompanying the parcel was a 2nd package containing a dress I didn't order or pay for.

I rang the company who have asked me to return it via freepost. The dress costs $99.

It is really inconvenient for me to post parcels with my toddler but my conscience says I should do it as I'm in possession of goods I did not pay for. On the other hand I'm annoyed at having this pesky task to undertake because of their error. (I do understand these mistakes happen.) To be honest, I was hoping they'd tell me I could just keep it.

This is a mini vent too I guess. So would you post it back if it happened to you?

#2 LittleListen

Posted 21 November 2012 - 04:04 PM

Yes I would post it back. Its the decent thing to do. Mistake or not.

#3 Guest_Maybelle_*

Posted 21 November 2012 - 04:04 PM

I would return it, but perhaps you can ask them to send a courier if you can't get to the Post Office?

#4 JustMum08

Posted 21 November 2012 - 04:05 PM

Of course original.gif
I'd hope they'd tell me to keep it though lol! Tounge1.gif

#5 beaglebaby

Posted 21 November 2012 - 04:05 PM

I can't quite work out how it could be inconvenient to drop a parcel with a freepost address on it into a red mail box?

Yes, I'd post it back.

#6 vanessa71

Posted 21 November 2012 - 04:06 PM

Maybe you shouldn't have called the company so you wouldn't feel so put out.

#7 CoconutBaby

Posted 21 November 2012 - 04:06 PM

Yes, I would return it.
While it might be pesky for you to return it, it is also pesky for the person who has paid for it and is expecting it.

#8 Always amazed!

Posted 21 November 2012 - 04:08 PM

Dont send it back.. Resell it on ebay:)

#9 FiveAus

Posted 21 November 2012 - 04:09 PM

They'll just bill your credit card if you don't return it.

#10 Futureself

Posted 21 November 2012 - 04:09 PM

QUOTE (Silver Girl @ 21/11/2012, 04:00 PM) <{POST_SNAPBACK}>
So would you post it back if it happened to you?

Of course.

QUOTE (Maybelle @ 21/11/2012, 04:04 PM) <{POST_SNAPBACK}>
I would return it, but perhaps you can ask them to send a courier if you can't get to the Post Office?

If you, or your DH, or best friend, or neighbor, our sister honestly cannot get to a post office  then yes, just request a courier.

#11 vanessa71

Posted 21 November 2012 - 04:09 PM

QUOTE (FiveAus @ 21/11/2012, 05:09 PM) <{POST_SNAPBACK}>
They'll just bill your credit card if you don't return it.

They can't do that.

#12 Silver Girl

Posted 21 November 2012 - 04:10 PM

QUOTE (beaglebaby @ 21/11/2012, 05:05 PM) <{POST_SNAPBACK}>
I can't quite work out how it could be inconvenient to drop a parcel with a freepost address on it into a red mail box?

Yes, I'd post it back.

That's a good point, I hadn't thought of reusing the packaging and sticking a new address label on it. I'd assumed I'd have to go to the post office and buy a satchel or similar. I don't have much experience with parcels (outgoing that is, I've received plenty!).

Your suggestion makes it much easier - thank you!

#13 Frau Farbissina

Posted 21 November 2012 - 04:15 PM

WHy not just write return to sender on it? It should have a return address and it doesn't cost you anything. Just do it in  moment convenient to you some time soon.

#14 VioletRose

Posted 21 November 2012 - 04:22 PM

We recently bought some things and an extra item was in the package. I emailed them to let them know and got an email from Australia Post with a return label and instructions but no email from the company itself which I thought was quite rude.
A few days later they phoned to say they'd ordered a courier to arrive that day to pick it up. It saved me trip to post office so I said OK.
About 2 weeks later another package arrived and it was another unordered item. I emailed again and they phoned to say they'd send a courier to pick it up.
In the meantime the back ordered item that completed my order had arrived.
While each person I spoke to on the phone was polite I won't be buying from them again because getting unsolicited goods is a pain. Plus I thought it was really rude to just action the first return but not email me to acknowledge there was a problem.
If they'd continued sending parcels my intention was to keep them but to email to thank them for the gifts 'as a gesture of goodwill'

#15 epl0822

Posted 21 November 2012 - 04:23 PM

The hassle of going to the post office depends on where you live and how busy your post office is. Right now I live 5 min walk from the post office which is virtually empty whenever I go in. I wouldn't mind going there for a stroll during a quiet morning. But if it involved me driving half an hour and queueing for ages I would ask to be reimbursed for the inconvenience. If somebody incorrectly put $100 into my account and I incurred bank fees it's not morally wrong to ask them to reimburse me.

#16 Funwith3

Posted 21 November 2012 - 04:31 PM

Of course I would return it. Its not yours. Return it at a time convenient to you (within reason). Why on earth would they let you keep it!?

#17 Luci

Posted 21 November 2012 - 04:38 PM

Could you ask them to send you a stamped and addressed envelope so all you have to do is pop it into a red box?

I don't like going to the post office much either. My closest one is too far to walk but there is no parking nearby either. It also usually has long queues.


#18 NunSoFeral

Posted 21 November 2012 - 04:45 PM

I received some extra books from fishpond - I had ordered stacks and they were coming in dribs and drabs, so I only noticed after several weeks that we had 7 double up's

After checking I hadn't been billed, I rang them up, only to be told to keep them.
I asked if I could "return to sender" and she said not to bother.

I was a bit gobsmacked.

They were Zac Power/Captain Underpants books and we dropped them into the Children's Hospy.

The nuns instilled a "no degrees of honesty" policy at our school. You either is or you isn't.
Don't know if that's true, but it stuck.
Still feel a bit iffy about the situation when I think on it.

#19 DandS

Posted 21 November 2012 - 07:12 PM

Why is it inconvenient to go to the post office? I manage to do it with a toddler, quite often. Even one that touches everything, and i even go with a preschooler and school aged child..

Post it back! I might be annoyed, but I'd definitely post it back in these circumstances.

#20 luke's mummu

Posted 21 November 2012 - 07:26 PM

Yes I would definitely post it back. If it's difficult for you, ask them to post you a satchel to put it in the freepost.

#21 FeralProudSwahili

Posted 21 November 2012 - 07:31 PM

Just send it back and stop making excuses.

#22 Wyn99

Posted 21 November 2012 - 07:32 PM

I understand, the only post office in my town has long long queues and it's hard to park nearby, especially with 3 kids in tow. I'd ask for a courier to collect it or for them to send a prepaid envelope so you can drop it in a box at your leisure.

#23 Another one

Posted 21 November 2012 - 08:06 PM

Seriously?  Wrap it in any brown paper or old bag you have, tape it up, write the address on and drop it in the post box.

This shouldn't even be a question, to keep it is to steal!

#24 MrsMumma

Posted 21 November 2012 - 08:15 PM

I would return it. Having said that Telstra sent me not 1 but 5 modems, after returning the first 2, I said they could send a courier. It was too big to simply stick in a box. Each time I called, told them what had happened and got the reply paid address and sent it back. On the last two occassions they said just to keep them for my trouble :-/ god knows what I am going to do with 3 modems!!

#25 Coffeegirl

Posted 21 November 2012 - 08:16 PM

I handle the web complaints for our company and the few times that this has happened we do the following

1) goods cost less than the postage to return  - we tell the customer to keep them and we write them off.
2) goods cost more than postage to return - We ask the customer to re-box and mark return to sender.  Drop it in the red box or at post office.   If they have destroyed the packaging, I send them an express post satchel, or a reply paid number from the post office

We actually have to pay Aust Post for any RTS packages, so we try not to make mistakes original.gif

Just remember that every item that is lost in the post, nicked from our shop or sent in error costs us money,  we then in turn have to recoup the money somehow, so prices go up. sad.gif

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users


Join the Real Mums Test Drive Team

Five new mums will join the Essential Baby Test Drive Team and discover great new baby toys from Fisher-Price & write a review to be published on Essential Baby.

Two children fall from second storey window

Two young boys have been rushed to hospital after falling out a second-storey window of a home in Eastwood.

Victorian Labor to introduce same-sex adoption laws

Thousands of same-sex couples with children will have the right to be jointly recognised as parents by Victorian law.

Sneak peek: Maxomorra bee dress, t-shirt and romper for babies

Cutest snap find on the planet - bee rompers, tees and dresses for babies.

Toddler found two days after going missing

A two-year-old girl who disappeared on Friday night from her great-grandparents' home in rural Ohio was found alive Sunday evening in a nearby field.

Dad builds the ultimate bed for his toddler son

The transition from cot to big kid bed might be a little easier if every toddler had a bed like this one.

Is Woolworths now cheaper than Coles?

Woolworths appears to have taken the upper hand in its price battle with Coles after investing millions of dollars lowering the cost of groceries, according to new figures.

Aussie babies and parents stranded in Nepal after surrogacy ban

Parents say Australian babies are being "kept captive" and cannot come home after a ban on commercial surrogacy in Nepal.

Wannabe dads left behind in IVF debate

If virgin women can become mothers through IVF, maybe we're ready for another miracle - genuine equality for men in the parenting debate.

The health and fitness lessons I've learned

What I once assumed about health and fitness is wrong.

Our angel baby story: Hunter James

I have two children: one living, the next an angel baby.

Newlyweds send bill to no-show guests

Planning a wedding can be stressful – and, as most newlyweds can attest, it can be very costly, too.

Your choice or theirs: the tug-of-war over baby names

They had just decided on a name they both agreed on, but then the grandparents threw in an offer of $10,000 in exchange for choosing something else.

Dad-to-be's tearful reaction to pregnancy news goes viral

After 17 years of trying, this man had given up hope of having a family.

Claire Danes: acting out postnatal depression was difficult

Actress Claire Danes found it difficult pretending to have postnatal depression in Homeland, as she had just become a new mother herself.

The moment a 92-year-old meets her great grandaughter

It's a heart-warming photo this family will treasure forever.

How to prepare for breastfeeding when you're still pregnant

While every woman's breastfeeding journey is different, many hurdles are shared. Knowing what to expect will enable you to make informed decisions if - or when - you meet challenges along the way.

Sneak peek: new Love Mae bamboo dinnerware designs

We do love ourselves some brand new designs in tried and true products. The renowned bamboo dinnerware from Love Mae has just had several more members join the family, in addition to a brand new website.

Mum who killed paedophile gets reduced sentence

A mother-of-five who killed a paedophile has had her jail sentence reduced by a judge who described her case as a "truly exceptional" one.

Sneak peek: Geleeo self-cooling pram & high chair liners

We just spotted Geleeo, a brand new self-cooling pram liner you can buy in time for summer.

Toddler's silent debate with mum about naptime

He might not utter a single word - but this toddler is having a great debate with his mother about nap time.


What's hot on EB

Stella McCartney honours mum with lacy bra

Fashion designer Stella McCartney has honoured her late mum, Linda McCartney, by designing a special bra for post-mastectomy patients.

Don't panic: A granddad midwife's guide for dads-to-be

Mark Harris has helped deliver 500 babies. And he's now telling fathers what to expect.

How to be a calm parent when you're feeling anything but

Being a calm parent takes a lot of work, sometimes more than is obvious to those around us.

The joy and isolation of being a stay-at-home dad

It's cool, kind of like a second childhood. I love him to bits and think, on average, I'm an okay dad. But I also want to talk about the other stuff.

How baby Teddy's short life is helping save thousands of lives

He may have only lived for 100 minutes, but that didn't stop baby Teddy from saving the lives of others.

A heartbreaking trail of missed chances in death of baby forgotten in car

A haunting reminder to stay mindful about babies in cars, especially as we approach summer.

What to do if your baby has tongue-tie

Tongue-tie can cause feeding problems. However once it is diagnosed, the condition can be easily treated.

How to move house without losing your mind

Some people move frequently, while others like to stay put. But everyone finds it stressful.

'She had nowhere to go': how new mum's life began to unravel

The birth of her first child should have been happiest of times for Campsie mother Phuong Cao, but friends say it marked the beginning of when her life began to unravel. 

Women giving birth to a son keep some of his Y chromosomes

It was an experiment doomed to failure - they were looking for male cells in female bodies. And their search was stunningly successful.

Photos: How babies fit in the womb

A gorgeous photo series shows babies in the first hours after their birth - as they were positioned in the womb.

Baby tries to persuade stubborn bulldog to walk, fails

We don't know what he's saying, but this baby has a very clear message for his bulldog pal: let's walk - NOW.

The best toddler gift ever? Nine gender-neutral play kitchen picks

Without a doubt, one of the best gifts for a toddler turning two or three is a play kitchen.

9 easy steps to improve your baby photography

With a few simple tips you can take your images from random happy snaps to lovely clean images that create beautiful lasting memories.



Can't decide?

Check out the Essential Baby Names section for some inspiration

Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.