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Parcel received in error


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#1 Silver Girl

Posted 21 November 2012 - 04:00 PM

Just after some opinions here.

I ordered an item of clothing online and received it, no problem. Accompanying the parcel was a 2nd package containing a dress I didn't order or pay for.

I rang the company who have asked me to return it via freepost. The dress costs $99.

It is really inconvenient for me to post parcels with my toddler but my conscience says I should do it as I'm in possession of goods I did not pay for. On the other hand I'm annoyed at having this pesky task to undertake because of their error. (I do understand these mistakes happen.) To be honest, I was hoping they'd tell me I could just keep it.

This is a mini vent too I guess. So would you post it back if it happened to you?

#2 LittleListen

Posted 21 November 2012 - 04:04 PM

Yes I would post it back. Its the decent thing to do. Mistake or not.

#3 Guest_Maybelle_*

Posted 21 November 2012 - 04:04 PM

I would return it, but perhaps you can ask them to send a courier if you can't get to the Post Office?

#4 JustMum08

Posted 21 November 2012 - 04:05 PM

Of course original.gif
I'd hope they'd tell me to keep it though lol! Tounge1.gif

#5 beaglebaby

Posted 21 November 2012 - 04:05 PM

I can't quite work out how it could be inconvenient to drop a parcel with a freepost address on it into a red mail box?

Yes, I'd post it back.

#6 vanessa71

Posted 21 November 2012 - 04:06 PM

Maybe you shouldn't have called the company so you wouldn't feel so put out.

#7 CoconutBaby

Posted 21 November 2012 - 04:06 PM

Yes, I would return it.
While it might be pesky for you to return it, it is also pesky for the person who has paid for it and is expecting it.

#8 Always amazed!

Posted 21 November 2012 - 04:08 PM

Dont send it back.. Resell it on ebay:)

#9 FiveAus

Posted 21 November 2012 - 04:09 PM

They'll just bill your credit card if you don't return it.

#10 Futureself

Posted 21 November 2012 - 04:09 PM

QUOTE (Silver Girl @ 21/11/2012, 04:00 PM) <{POST_SNAPBACK}>
So would you post it back if it happened to you?

Of course.

QUOTE (Maybelle @ 21/11/2012, 04:04 PM) <{POST_SNAPBACK}>
I would return it, but perhaps you can ask them to send a courier if you can't get to the Post Office?

If you, or your DH, or best friend, or neighbor, our sister honestly cannot get to a post office  then yes, just request a courier.

#11 vanessa71

Posted 21 November 2012 - 04:09 PM

QUOTE (FiveAus @ 21/11/2012, 05:09 PM) <{POST_SNAPBACK}>
They'll just bill your credit card if you don't return it.


They can't do that.


#12 Silver Girl

Posted 21 November 2012 - 04:10 PM

QUOTE (beaglebaby @ 21/11/2012, 05:05 PM) <{POST_SNAPBACK}>
I can't quite work out how it could be inconvenient to drop a parcel with a freepost address on it into a red mail box?

Yes, I'd post it back.


That's a good point, I hadn't thought of reusing the packaging and sticking a new address label on it. I'd assumed I'd have to go to the post office and buy a satchel or similar. I don't have much experience with parcels (outgoing that is, I've received plenty!).

Your suggestion makes it much easier - thank you!

#13 Frau Farbissina

Posted 21 November 2012 - 04:15 PM

WHy not just write return to sender on it? It should have a return address and it doesn't cost you anything. Just do it in  moment convenient to you some time soon.

#14 VioletRose

Posted 21 November 2012 - 04:22 PM

We recently bought some things and an extra item was in the package. I emailed them to let them know and got an email from Australia Post with a return label and instructions but no email from the company itself which I thought was quite rude.
A few days later they phoned to say they'd ordered a courier to arrive that day to pick it up. It saved me trip to post office so I said OK.
About 2 weeks later another package arrived and it was another unordered item. I emailed again and they phoned to say they'd send a courier to pick it up.
In the meantime the back ordered item that completed my order had arrived.
While each person I spoke to on the phone was polite I won't be buying from them again because getting unsolicited goods is a pain. Plus I thought it was really rude to just action the first return but not email me to acknowledge there was a problem.
If they'd continued sending parcels my intention was to keep them but to email to thank them for the gifts 'as a gesture of goodwill'

#15 epl0822

Posted 21 November 2012 - 04:23 PM

The hassle of going to the post office depends on where you live and how busy your post office is. Right now I live 5 min walk from the post office which is virtually empty whenever I go in. I wouldn't mind going there for a stroll during a quiet morning. But if it involved me driving half an hour and queueing for ages I would ask to be reimbursed for the inconvenience. If somebody incorrectly put $100 into my account and I incurred bank fees it's not morally wrong to ask them to reimburse me.

#16 Funwith3

Posted 21 November 2012 - 04:31 PM

Of course I would return it. Its not yours. Return it at a time convenient to you (within reason). Why on earth would they let you keep it!?

#17 Luci

Posted 21 November 2012 - 04:38 PM

Could you ask them to send you a stamped and addressed envelope so all you have to do is pop it into a red box?

I don't like going to the post office much either. My closest one is too far to walk but there is no parking nearby either. It also usually has long queues.

Luci

#18 NunSoFeral

Posted 21 November 2012 - 04:45 PM

I received some extra books from fishpond - I had ordered stacks and they were coming in dribs and drabs, so I only noticed after several weeks that we had 7 double up's

After checking I hadn't been billed, I rang them up, only to be told to keep them.
I asked if I could "return to sender" and she said not to bother.

I was a bit gobsmacked.

They were Zac Power/Captain Underpants books and we dropped them into the Children's Hospy.

The nuns instilled a "no degrees of honesty" policy at our school. You either is or you isn't.
Don't know if that's true, but it stuck.
Still feel a bit iffy about the situation when I think on it.






#19 DandS

Posted 21 November 2012 - 07:12 PM

Why is it inconvenient to go to the post office? I manage to do it with a toddler, quite often. Even one that touches everything, and i even go with a preschooler and school aged child..

Post it back! I might be annoyed, but I'd definitely post it back in these circumstances.

#20 luke's mummu

Posted 21 November 2012 - 07:26 PM

Yes I would definitely post it back. If it's difficult for you, ask them to post you a satchel to put it in the freepost.

#21 FeralProudSwahili

Posted 21 November 2012 - 07:31 PM

Just send it back and stop making excuses.

#22 Wyn99

Posted 21 November 2012 - 07:32 PM

I understand, the only post office in my town has long long queues and it's hard to park nearby, especially with 3 kids in tow. I'd ask for a courier to collect it or for them to send a prepaid envelope so you can drop it in a box at your leisure.

#23 Lil Chickens

Posted 21 November 2012 - 08:06 PM

Seriously?  Wrap it in any brown paper or old bag you have, tape it up, write the address on and drop it in the post box.

This shouldn't even be a question, to keep it is to steal!

#24 MrsMumma

Posted 21 November 2012 - 08:15 PM

I would return it. Having said that Telstra sent me not 1 but 5 modems, after returning the first 2, I said they could send a courier. It was too big to simply stick in a box. Each time I called, told them what had happened and got the reply paid address and sent it back. On the last two occassions they said just to keep them for my trouble :-/ god knows what I am going to do with 3 modems!!

#25 Coffeegirl

Posted 21 November 2012 - 08:16 PM

I handle the web complaints for our company and the few times that this has happened we do the following

1) goods cost less than the postage to return  - we tell the customer to keep them and we write them off.
2) goods cost more than postage to return - We ask the customer to re-box and mark return to sender.  Drop it in the red box or at post office.   If they have destroyed the packaging, I send them an express post satchel, or a reply paid number from the post office

We actually have to pay Aust Post for any RTS packages, so we try not to make mistakes original.gif


Just remember that every item that is lost in the post, nicked from our shop or sent in error costs us money,  we then in turn have to recoup the money somehow, so prices go up. sad.gif




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