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Fake tickets from ebay
How to handle this?


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26 replies to this topic

#1 etoile

Posted 21 November 2012 - 02:26 PM

I bought concert tickets for a lot of money on ebay in June (yes, risky, and yes, my bad). Turned up to the concert on the weekend just gone to find out they were fake.

Clearly raising a dispute is past Paypal's 45-day limit, and past ebay's 60 day limit. However, the seller emailed me the pdf tickets from his work email address (which is legitimate - I have checked). So I have his full name, phone number and place of work.

I have so far sent a couple of friendly emails saying "the tickets were fake, hope we can resolve this". Have heard nothing back. My next step is to report it to PayPal (they say to report sellers even if it's after 45 days). Then I will report him to the police. I also have a mind to contact his employer to inform them that he is using work resources to conduct illegal activities.

I'm just not sure how to frame my plans to the seller. I don't want to threaten him or get him offside, but I want him to be aware that I am taking this very seriously and will escalate it if necessary. I would prefer to email him to have everything in writing; I am not comfortable calling him on the phone. I would like to give him the benefit of the doubt if it was an honest mistake (although I highly doubt it).

Any ideas on how to proceed from this point?

#2 Tigerdog

Posted 21 November 2012 - 02:43 PM

I wouldn't worry about getting him offside at all, it's not like you have anything to lose since he deliberately set out to defraud you, it's not likely he's going to now be remorseful and reimburse you.  I think you can word it in such a way as to be firm but not threatening - and it isn't a threat anyway if you fully intend to take further action via legitimate channels, there's nothing wrong with that and you're right to have everything in writing.  Make sure you follow through, OP!

I would also approach Ebay and PayPal regardless of what they state their dispute limitations are.  They may still take some action based on the fact that there are obviously people out there deliberately taking advantage of the restrictions by selling items that are only claimable beyond the dispute resolution time period.  Good luck!

Edited by Tigerdog, 21 November 2012 - 02:54 PM.


#3 beaglebaby

Posted 21 November 2012 - 02:54 PM

I'd report it to Ebay and Paypal, but they will only suspend him, they most likely wont do anything to help you.  I'd also contact the police, what he has done is fraud.

#4 TheRedWoman

Posted 21 November 2012 - 02:57 PM

QUOTE (etoile @ 21/11/2012, 03:26 PM) <{POST_SNAPBACK}>
Clearly raising a dispute is past Paypal's 45-day limit, and past ebay's 60 day limit. However, the seller emailed me the pdf tickets from his work email address (which is legitimate - I have checked). So I have his full name, phone number and place of work.

Seems odd that he has left such a trail if he deliberately set out to commit fraud.

I think you are able to request contact details from ebay, I forget how to do it now but 'live help' should give you the answer. I realise you have them already but it may be worth checking just in case some of the details have changed.
I'd give him a few days to respond and then report it to the police if you get nothing.

Edited by FoxyRetro*Gal, 21 November 2012 - 02:58 PM.


#5 snortle

Posted 21 November 2012 - 02:58 PM

I'd be giving him 48 hours to return the money and then if he didn't I'd go to the police.
I would not give a hoot about getting him offside. I would tell him straight out you intend to have him charged unless he returns the money immediately.

#6 Always amazed!

Posted 21 November 2012 - 03:00 PM

Send him a message saying if he does not plan to refund your money you will report him to the police for fraud.
report him to his place of employment  ect
Dont bother being nice its obvious he isnt

#7 Tigerdog

Posted 21 November 2012 - 03:01 PM

QUOTE
Seems odd that he has left such a trail if he deliberately set out to commit fraud.


The hide of some people is astounding, it seems like he's gotten away with it before and obviously counts on people not bothering to follow through with any process.  The OP should call his bluff and involve the police.

Make sure you come back and update, OP as I'd be interested to know if the police would take such a thing seriously or just fob it off as 'buyer beware'.

Edited by Tigerdog, 21 November 2012 - 03:02 PM.


#8 MrsLexiK

Posted 21 November 2012 - 03:05 PM

My understanding of buying tickets is the buyer can get into just about as much trouble as the person selling the tickets.

#9 solongsuckers

Posted 21 November 2012 - 03:06 PM

I'd be going straight to the police

#10 Tigerdog

Posted 21 November 2012 - 03:08 PM

QUOTE (MrsLexiK @ 21/11/2012, 04:05 PM) <{POST_SNAPBACK}>
My understanding of buying tickets is the buyer can get into just about as much trouble as the person selling the tickets.


But she didn't know they were fake, he sold them under false pretences.  If she didn't know they were fake then how could she have been complicit in a criminal offence - you wouldn't knowingly pay out hundreds for an item you knew was worthless, that's a crazy idea.  

You're thinking of scalpers selling real tickets at vastly inflated prices, a different scenario altogether.

Edited by Tigerdog, 21 November 2012 - 03:10 PM.


#11 etoile

Posted 21 November 2012 - 03:10 PM

QUOTE (MrsLexiK @ 21/11/2012, 04:05 PM) <{POST_SNAPBACK}>
My understanding of buying tickets is the buyer can get into just about as much trouble as the person selling the tickets.


Really? Why?

@SirDidymus, my understanding of reporting e-crime to the police is that you have to try to resolve it via paypal and ebay first. Otherwise yep I'd go straight to the police.

Edited by etoile, 21 November 2012 - 03:12 PM.


#12 MrsLexiK

Posted 21 November 2012 - 03:13 PM

QUOTE (Tigerdog @ 21/11/2012, 04:08 PM) <{POST_SNAPBACK}>
But she didn't know they were fake, he sold them under false pretences.  You're thinking of scalpers selling real tickets at vastly inflated prices, a different scenario.

Ummm I presume she knew EBAY was not the seller of the tickets in the first place. It's not really that different, you are not meant to onsell any ticket you buy.

#13 MrsLexiK

Posted 21 November 2012 - 03:20 PM

http://www.choice.com.au/reviews-and-tests...ying-guide.aspx

It is apparently state law not fed law. If in qld you can be fined. I doubt in Victoria you would be able to recover your money.

http://pages.ebay.com.au/help/policies/event-tickets.html

#14 Mummy2RyanandAlex

Posted 21 November 2012 - 03:21 PM

Did you pay with your credit card through paypal? Pretty sure you can put a dispute in with your credit card company.

#15 HollyOllyOxenfree

Posted 21 November 2012 - 03:25 PM

Were they definitely fake, or were they cancelled? Ticketing agencies reserve the right to cancel tickets that have been onsold for above face value.

I would check ebay's terms regarding ticket sales. It's a long time since I bought tickets off ebay, but I vaguely remember they had something in their ts and cs basically saying buyer beware and that they aren't responsible if the tickets are cancelled/faked etc.

Regarding going to the police, I believe MrsLexik is correct. My understanding is that scalping is illegal, both on the side of the scalper and the person buying the ticket. Whether or not the police would pursue it from either side is another matter.

It is a long, long time since I've bought tickets off ebay, so a lot of this could have changed.

ETA - just re-read your OP - please do not contact his employer, that would be completely overstepping. If you do end up going to the police, by all means pass on all the info you have, but I think jeopardising someone's livelihood over a few hundred dollars is going overboard.

Edited by HollyOllyOxenfree, 21 November 2012 - 03:35 PM.


#16 Babushka Doll

Posted 21 November 2012 - 03:26 PM

Unfortunately for you OP I think this will be a case of buyer beware.

My DH is in law enforcement - apparently same goes if you buy say a fake Louis Vuitton on Ebay, there is nothing they can do about it.

The lesson learned here is don't buy tickets, or expensive goods off Ebay, Gumtree or the like.

#17 TheRedWoman

Posted 21 November 2012 - 03:27 PM

QUOTE (Tigerdog @ 21/11/2012, 04:01 PM) <{POST_SNAPBACK}>
The hide of some people is astounding, it seems like he's gotten away with it before and obviously counts on people not bothering to follow through with any process.  The OP should call his bluff and involve the police.

Make sure you come back and update, OP as I'd be interested to know if the police would take such a thing seriously or just fob it off as 'buyer beware'.

Yes, you could be right.
I do know that Vic Pol have gone after a number of people that have used Ebay to commit fraud and it didn't end well for the offenders.


#18 ellebelle

Posted 21 November 2012 - 03:36 PM

If you paid face value it's not scalping.

#19 idignantlyright

Posted 21 November 2012 - 03:44 PM

QUOTE (HollyOllyOxenfree @ 21/11/2012, 04:25 PM) <{POST_SNAPBACK}>
ETA - just re-read your OP - please do not contact his employer, that would be completely overstepping. If you do end up going to the police, by all means pass on all the info you have, but I think jeopardising someone's livelihood over a few hundred dollars is going overboard.

A few hundred from one person, a few hundred from another person, a few hundred from yet another person.


#20 HollyOllyOxenfree

Posted 21 November 2012 - 03:49 PM

QUOTE (idignantlyright @ 21/11/2012, 04:44 PM) <{POST_SNAPBACK}>
A few hundred from one person, a few hundred from another person, a few hundred from yet another person.


but how does the OP know that's the case? if it's someone committing consistent fraud, it's a matter for the police, and it's not up to one individual to go to someone's employer

#21 etoile

Posted 21 November 2012 - 03:50 PM

QUOTE (idignantlyright @ 21/11/2012, 04:44 PM) <{POST_SNAPBACK}>
A few hundred from one person, a few hundred from another person, a few hundred from yet another person.


He works in finance. Somewhat ironic.

#22 WaffleGrrrl

Posted 21 November 2012 - 04:21 PM

I would take it a step at a time - and though it's easy to assume he was a fraud, it's also possible that he's not.  He could quite easily have bought the tickets thinking they were legit, ended up not being able to go to the concert so onsold them on ebay, and now after the concert date the person he sold them to is emailing him saying that the tickets were fake and they could not attend the concert and they want their money back.  Are you able to provide any proof that the tickets weren't real and you weren't able to get in to the concert?  

Just thinking outside the box!

#23 WiseEyes

Posted 21 November 2012 - 04:25 PM

QUOTE
I'd be giving him 48 hours to return the money and then if he didn't I'd go to the police.
I would not give a hoot about getting him offside. I would tell him straight out you intend to have him charged unless he returns the money immediately.


This!! Good luck with it OP

#24 etoile

Posted 21 November 2012 - 04:35 PM

QUOTE (WaffleGrrrl @ 21/11/2012, 05:21 PM) <{POST_SNAPBACK}>
Are you able to provide any proof that the tickets weren't real and you weren't able to get in to the concert?  

Just thinking outside the box!


I thought about that. I was emailing him about it as soon as I got home (although I suppose I could've been emailing from the concert). However the stadium or Ticketmaster could probably prove that someone else had legitimate tix for the allocated seats.

#25 etoile

Posted 21 November 2012 - 04:36 PM

Double post

Edited by etoile, 21 November 2012 - 04:42 PM.





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