Carpet cleaning has not fixed it and the Agent (who I'm pretty mad with) has only supplied one quote regarding replacement (when I specifically asked for several)... in which he (Carpet quoting person) specifically says these carpets cannot be patched to repair the stain damage.
He quotes for replaceing the carpets ( ie the whole carpet in the room ).
Seems straight forward to me Tennants pay for the damage as per the quotes.
Now the agent is telling me the stain are only an Xfactor?Magical-no-name percentage of the whole carpet area. And wants me to tell her a sum that I would accept in repayment of the damage.
How can anyone be expected to come up with a figure like that????
Can anyone offer any advice please?????
Small Update - Jan 13.
Well the tenants have been out since the end of Oct and are now accusing the Real Estate Property Manager of photoshopping the stains onto photos.
She has since ( in late NOV) taken them to the property and physically shown them and they are both crying foul - suggesting that it is spilled red bull.
I went with the $100 per stain as that was my absolute bottom line - I have the quotes for replacement and removal of the carpet - but the agent says I will never get that. I have statements saying repair is not possible and statement from the contracted carpet cleaner.
They have until Monday (the tennants) it sign a form saying they release the damaged amount from their bond. If they do this I get the $500 plus the amount that they have not paid for their outstanding water bill. They then will recieve over $900 from their remaining bond.
Otherwise it all goes to the tribunal and we have to be heard infront of a Magistrate(????) and if he says what I want is reasonable, they will release the bond money, split as above.
Has anyone gone before a Bond Tribunal / magistrate before. The Agencey want to charge me $75 per hour until it's finalised.
I think I remember something last year or the year before - but can't remember any names or hat section it was in.
Theagency say they will hand over the paperwork so I can go in there myself - does anyone else have any helpful advice on how to present myself and the statements in the best way???
Edited by ~elle~, 12 January 2013 - 12:14 PM.