Jump to content

Backup from external hard drive
Mac related


4 replies to this topic

#1 Coffeegirl

Posted 20 November 2012 - 12:34 PM

Hi All,

I need some help.  We received a letter from Apple saying the hard drive in our iMac needs to be replaced.

Before they do this, I have to backup everything on an external drive for safe keeping.   So I've gone out and purchased a Seagate hard drive and I did a full back up last night - Took almost 5 hours!  It looks like everything is there as the amount of data copied onto the drive matches what is on the iMac (give or take a few MB)

Apple say I need to have the original operating platform discs to reload onto the repaired iMac.  But we have upgraded this at least 3 times since we bought it.   OSX - Tiger - Panther - Mountain Lion  (may have the wrong order of the cats here original.gif )

So my question is this.   When I restore the repaired iMac from my back up - will it copy over the operating platform that I was currently using as well?  

Or do I need to load the original - then load the updated versions?  


From memory it took me about 2 hours to load each one so I'm not keen to spend 6 hours getting my mac into a usable position before I then have to wait another 5 hours to restore from the back up.



#2 dadwasathome

Posted 20 November 2012 - 12:58 PM

Sounds like a bit of an odd request re. the OS - I would have thought that, if you have evidence of the Mountain Lion upgrade (which was via the app store only), they should either load it onto the replacement HDD or offer it to you on a memory stick for loading?

#3 Coffeegirl

Posted 20 November 2012 - 01:10 PM

I thought so too sad.gif   Considering our mac is almost 2 years old, you would have thought they would do this or at least check what OS you were on before they replace the hard drive and re-load that one.

Here's a quote from the letter  


QUOTE
Additional Information
You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications and any backed up data after your hard drive is replaced.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iMac.

The program covers affected iMacs for three years after the first retail sale of the unit or until April 12, 2013, whichever provides longer coverage for you. Apple will continue to evaluate service data and will provide further updates to this program as needed.



So if I just replace with the full back up - will that include the OS?


#4 dadwasathome

Posted 20 November 2012 - 01:42 PM

I dno't know that the backup would have also done the operating system, just your files and any files supporting the OS, if that makes sense.

I'd be pushing the point about Mountain Lion. If your machine is less than 3 years old, the OS would have been Snow Leopard, Lion and now Mountain Lion.

i'd be arguing they should load ML, or at least give you a copy of ML to load, given that the upgrade was via download only. You could log onto your app store account via itunes on any machine and access your account history if you don't have access to the receipt email for your Mountain Lion purchase?

#5 Coffeegirl

Posted 20 November 2012 - 03:35 PM

Spoke to local Apple store.   Less than helpful  mad.gif   They need the mac for 4-5 days to repair it.   Plus they are a good 1/2hour to 45 minutes away with crap parking.  

Then tried local authorised guy and he was great!   Walked me through everything and will be re-loading ML back on for me.   tthumbs.gif Then I just restore from the back up.   The local guy is 10 minutes away with parking out front!  

Oh he said it would be 3 days max, depending on how long it takes to get drive from Apple.  He can't preorder until he actually has my mac in store (Apple rules). He said the actual installation takes about an hou 1/2. But the parts take 1-2 days from Apple  rolleyes.gif   So why it would take twice as long at the store I have no idea!!  


Local guy wins and I support local business. Win. Win.


PS. Thanks for the help dadathome!

Edited by Coffeegirl, 20 November 2012 - 03:35 PM.




Reply to this topic



  


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Chrissy Teigen's pride about daughter's adorable first word

Chrissy Teigen and John Legend have celebrated their 11-month-old baby Luna's first word with an adorable Instagram post.

The photo that sums up how dads REALLY feel during labour

A new mum shared a hilarious photo of her partner during labour that lots of dads will relate to.

You can never hold your baby too much, says study

From the world of super obvious science comes the news that you can never hold your baby too much.

Babies called Romeo and Juliet born hours apart in the same hospital

Two mums gave birth in adjoining hospital rooms a few hours apart. They had never met, and had each chosen their baby's name earlier in the pregnancy.

Mum organises 'nurse-in' protest at IKEA

It's hard to believe than in 2017 mums are still receiving flak for breastfeeding in public, but that's what one US mum claims happened in IKEA.

Will 'How Not to Hate Your Husband After Kids' be a best-seller?

Author Jancee Dunn hopes her new book will help mums deal with the stresses that parenthood can place on an otherwise happy relationship.

The dad who was taunted for taking paternity leave

They imagined that while I was away, I would be glued to the couch, beer in hand. In no way would I actually be helping my wife.

Photographer surprises couple with rainbow baby shoot

The prettiest and most unexpected maternity shoot for a much-wanted rainbow baby.

Mum's funny solution for finding 'me time' with a toddler in tow

If you've ever been in possession of a toddler, you'll know that it's next to impossible to get anything done.

Qualities my three-year-old has that I admire

My three-year-old daughter is one of the strongest little women that I know. As I watch her grow into this amazing person, I can't help but feel accomplished and proud.

'You need to be present': John Legend on supporting a partner with PND

Singer John Legend has opened up about supporting wife Chrissy Teigen through postnatal depression.

The seven types of 'parent sleep'

The question, "Did you sleep well last night?" should be easy to answer. Either a yes (if you're lucky), or a no.

'Anxiety hit me like a ton of bricks'

Tammin Sursok has written an essay sharing her personal experience with postnatal anxiety.

11 things to do to protect your mental health while breastfeeding

Whether breastfeeding is going well or you are finding it harder than you expected, taking care of you needs to be a priority.

Couple announces they're both expecting - three weeks apart

Being pregnant at the same time as your best friend means double the excitement.

Why Dax Shepard was 'impressed' when his daughter swore for the first time

Actor and comedian, Dax Shepard has given a hilarious recap of the lengths he'll go to get, and keep, his kids asleep.

Video captures beautiful breech caesarean birth

A new life is brought gently into the world with tender and expert hands.

Mum warns of vacuum danger after toddler injured

Every parent knows toddlers can move fast, now one mum is warning about the dangers of allowing small children anywhere near vacuum cleaners.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

From our network

Win 1 of 10 awesome Peppa Pig prize packs

Who loves Peppa? We have 10 packs to give away - including family passes to see the brand new movie, in cinemas March 16!

Essential Baby & Toddler Show, presented by Blackmores

28th - 30th April, 2017, Melbourne Royal Exhibition Building, Carlton. Get your FREE ticket now. Save $20.

 

Free ticket offer

Essential Baby & Toddler Show, presented by Blackmores

28th - 30th April, 2017, Melbourne Royal Exhibition Building, Carlton. Get your FREE ticket now. Save $20.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.