Jump to content

Backup from external hard drive
Mac related


4 replies to this topic

#1 Coffeegirl

Posted 20 November 2012 - 12:34 PM

Hi All,

I need some help.  We received a letter from Apple saying the hard drive in our iMac needs to be replaced.

Before they do this, I have to backup everything on an external drive for safe keeping.   So I've gone out and purchased a Seagate hard drive and I did a full back up last night - Took almost 5 hours!  It looks like everything is there as the amount of data copied onto the drive matches what is on the iMac (give or take a few MB)

Apple say I need to have the original operating platform discs to reload onto the repaired iMac.  But we have upgraded this at least 3 times since we bought it.   OSX - Tiger - Panther - Mountain Lion  (may have the wrong order of the cats here original.gif )

So my question is this.   When I restore the repaired iMac from my back up - will it copy over the operating platform that I was currently using as well?  

Or do I need to load the original - then load the updated versions?  


From memory it took me about 2 hours to load each one so I'm not keen to spend 6 hours getting my mac into a usable position before I then have to wait another 5 hours to restore from the back up.



#2 Feraldadathome

Posted 20 November 2012 - 12:58 PM

Sounds like a bit of an odd request re. the OS - I would have thought that, if you have evidence of the Mountain Lion upgrade (which was via the app store only), they should either load it onto the replacement HDD or offer it to you on a memory stick for loading?

#3 Coffeegirl

Posted 20 November 2012 - 01:10 PM

I thought so too sad.gif   Considering our mac is almost 2 years old, you would have thought they would do this or at least check what OS you were on before they replace the hard drive and re-load that one.

Here's a quote from the letter  


QUOTE
Additional Information
You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications and any backed up data after your hard drive is replaced.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iMac.

The program covers affected iMacs for three years after the first retail sale of the unit or until April 12, 2013, whichever provides longer coverage for you. Apple will continue to evaluate service data and will provide further updates to this program as needed.



So if I just replace with the full back up - will that include the OS?


#4 Feraldadathome

Posted 20 November 2012 - 01:42 PM

I dno't know that the backup would have also done the operating system, just your files and any files supporting the OS, if that makes sense.

I'd be pushing the point about Mountain Lion. If your machine is less than 3 years old, the OS would have been Snow Leopard, Lion and now Mountain Lion.

i'd be arguing they should load ML, or at least give you a copy of ML to load, given that the upgrade was via download only. You could log onto your app store account via itunes on any machine and access your account history if you don't have access to the receipt email for your Mountain Lion purchase?

#5 Coffeegirl

Posted 20 November 2012 - 03:35 PM

Spoke to local Apple store.   Less than helpful  mad.gif   They need the mac for 4-5 days to repair it.   Plus they are a good 1/2hour to 45 minutes away with crap parking.  

Then tried local authorised guy and he was great!   Walked me through everything and will be re-loading ML back on for me.   tthumbs.gif Then I just restore from the back up.   The local guy is 10 minutes away with parking out front!  

Oh he said it would be 3 days max, depending on how long it takes to get drive from Apple.  He can't preorder until he actually has my mac in store (Apple rules). He said the actual installation takes about an hou 1/2. But the parts take 1-2 days from Apple  rolleyes.gif   So why it would take twice as long at the store I have no idea!!  


Local guy wins and I support local business. Win. Win.


PS. Thanks for the help dadathome!

Edited by Coffeegirl, 20 November 2012 - 03:35 PM.




Reply to this topic



  


1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Special offer: The Baby & Toddler Show 2014

At The Baby & Toddler Show, you?ll find everything you need to get ready for your new arrival and guide you through the early weeks and years of parenting.

An open letter to Tony Abbott: please salvage our super

We face financial ruin, but most of us don?t realise it. If we don?t act together to salvage our superannuation, I have no doubt the new GFC will be the Girls? Financial Crisis.

'I'm happy to know I'm changing lives': surrogate mum of two

I know that once the baby is born, I will focus on the gift I have given, and watch the parents with their new child. I can't wait for that day.

Birth trauma and the issue of informed consent

There is a perception that women should just be happy they have a healthy baby in their arms. But for women who experienced birth trauma, there's a lot more to it.

Tips for managing pollen allergies and hayfever

They're simple tips, but they can have a big impact on those who suffer from hayfever and pollen allergies.

Ada Nicodemou shares tribute to her stillborn baby

Just over one month since Ada Nicodemou and her husband lost their second son, the Home and Away star has shared a touching poem for her baby.

Mum causes stir breastfeeding on train

?To the woman breastfeeding her kid on the train. Seriously! On the train?" began the letter of complaint.

10 things they don?t tell you about being pregnant

As I slowly waddle my ever-changing pregnant body towards the finishing line of my due date, it?s becoming increasingly clear there are a lot of things they just don?t tell you about pregnancy.

Overcoming a fear of the dark

A toddler's fear of the dark is very normal, but there are ways parents can help children through this stage in their development.

Kids, TV and movies: how young is too young?

It seems you don't have to throw the TV and iPad out the window - it all boils down to moderation, supervision and interaction.

Video: Baby's first birthday is a special day for mum, too

?A baby?s first birthday is also mum?s first birthday.?

The day Supernanny came to tea

Prince William's favourite celebrity child trainer Jo Frost puts Bryony Gordon and her toddler through their paces.

Tales from the homefront

When you're at work you sort of assume that your house is basically just sitting there quietly doing nothing until you return. However, since spending my days at home, I've learned this couldn't be further from the truth.

The words I hated hearing as new mum

It was less than a week after my son was born that I first heard it - from my mother.

To the pharmacist who sold me baby formula

On the rare occasion I catch sight of you at school, or around town, I think back to our earliest exchange. I?m sure you have no recollection of it at all.

Babies may benefit from autism therapy

Children showing signs of autism don't usually receive early intervention until well into toddlerhood or later, but a new study suggests infants with symptoms of the developmental disorder might benefit from therapy from as early as six months.

Knatalye and Adeline born with an everlasting bond

Knatalye Hope and Adeline Faith are a lot like any other identical twin girls, but there is one dramatic difference: they're joined at the chest and shares several internal organs.

The question this dad wishes he'd asked his wife

I should have seen that my wife wasn't the same person I'd fallen in love with, but we were both too focused on simply trying to get by.

Why we should talk about the deaths of the Hunt children

The deaths are too horrible even to think about. Yet we owe it to the children - Fletcher, Mia and Phoebe Hunt - to think long and hard about it all.

Baby dies of meningococcal weeks after vaccine application denied

A six-month-old girl has died from meningococcal disease just weeks after an application for government funding of a vaccine for the most deadly strain of the virus was rejected.

Finding the right balance when playing with your kids

Being too involved in our children?s play and not allowing our kids enough free time for unstructured activities can mean our kids miss out on the value that play offers.

Creative DIY light shades

The Pop Light light shade comes in a flat pack already made - it's up to you to design it as you'd like.

The battle of iParenting versus imagination

Have we forgotten how to be imaginative, resourceful parents?

Why movement is so important for your baby's growth

Letting your child move as much as possible in the early years ? using all senses, engaging in the real world, preferably outside ? will help them grow up healthier, smarter, calmer and stronger.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

Special offer: The Baby & Toddler Show 2014

At The Baby & Toddler Show, you?ll find everything you need to get ready for your new arrival and guide you through the early weeks and years of parenting.

Losing yourself to motherhood

While watching your baby grow into a unique little person is exciting and wondrous, the intensity of meeting everyone else?s needs can ever so sneakily overtake your own needs for self-care.

Tearing during delivery: the facts

Almost all women will experience bruising, grazing or tearing after a vaginal birth. Depending on the degree of tearing, there are various treatments available.

6 tips for a day out with a baby and toddler

Outings can be lots of fun with the kids, but there are inevitable challenges. Here's some information about days out to help you be a little more prepared.

Why I invited a dozen people to watch my son's birth

I sent invitations on burgundy scrapbooking paper stamped with a field of poppies, and told each person why I wanted him or her there. I warned that there would be nudity.

Getting labour started: tips for a natural induction

When your baby?s due date comes and goes without so much as a pop - let alone a bang - it can be disheartening. Mums and a doula share their stories of natural inductions.

7 mistakes old hands make with new babies

As I sat across the table from my friend ? me, a seasoned mother of three; her, a brand new mum ? I thought of all the mistakes an old-hand parent can make when visiting a newborn baby.

That's my boy: a dad's diary of the first 4 months

Unbearable anxiety, unspeakable joy, constant exhaustion and bouts of frustration ... The many shocks of first-time fatherhood resound in a dad's diary of his son's early months.

One of the most important things a new mum can do

Finances may not be as cute as a newborn, but with many women?s working arrangements changing post-baby, monetary matters need attention too.

Baby survives five days alone

He lay with his mother for up to five days after she died of a suspected drug overdose - and survived.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

 

Reader offer

2 FOR 1 TICKET OFFER

For Shopping, For Advice, For Baby & You. Enjoy a special day out with fabulous shopping from over 200 brands, leading parenting experts offering advice on a range of topics, and amazing children?s entertainment

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.