Jump to content

Backup from external hard drive
Mac related


4 replies to this topic

#1 Coffeegirl

Posted 20 November 2012 - 12:34 PM

Hi All,

I need some help.  We received a letter from Apple saying the hard drive in our iMac needs to be replaced.

Before they do this, I have to backup everything on an external drive for safe keeping.   So I've gone out and purchased a Seagate hard drive and I did a full back up last night - Took almost 5 hours!  It looks like everything is there as the amount of data copied onto the drive matches what is on the iMac (give or take a few MB)

Apple say I need to have the original operating platform discs to reload onto the repaired iMac.  But we have upgraded this at least 3 times since we bought it.   OSX - Tiger - Panther - Mountain Lion  (may have the wrong order of the cats here original.gif )

So my question is this.   When I restore the repaired iMac from my back up - will it copy over the operating platform that I was currently using as well?  

Or do I need to load the original - then load the updated versions?  


From memory it took me about 2 hours to load each one so I'm not keen to spend 6 hours getting my mac into a usable position before I then have to wait another 5 hours to restore from the back up.



#2 dadwasathome

Posted 20 November 2012 - 12:58 PM

Sounds like a bit of an odd request re. the OS - I would have thought that, if you have evidence of the Mountain Lion upgrade (which was via the app store only), they should either load it onto the replacement HDD or offer it to you on a memory stick for loading?

#3 Coffeegirl

Posted 20 November 2012 - 01:10 PM

I thought so too sad.gif   Considering our mac is almost 2 years old, you would have thought they would do this or at least check what OS you were on before they replace the hard drive and re-load that one.

Here's a quote from the letter  


QUOTE
Additional Information
You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications and any backed up data after your hard drive is replaced.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iMac.

The program covers affected iMacs for three years after the first retail sale of the unit or until April 12, 2013, whichever provides longer coverage for you. Apple will continue to evaluate service data and will provide further updates to this program as needed.



So if I just replace with the full back up - will that include the OS?


#4 dadwasathome

Posted 20 November 2012 - 01:42 PM

I dno't know that the backup would have also done the operating system, just your files and any files supporting the OS, if that makes sense.

I'd be pushing the point about Mountain Lion. If your machine is less than 3 years old, the OS would have been Snow Leopard, Lion and now Mountain Lion.

i'd be arguing they should load ML, or at least give you a copy of ML to load, given that the upgrade was via download only. You could log onto your app store account via itunes on any machine and access your account history if you don't have access to the receipt email for your Mountain Lion purchase?

#5 Coffeegirl

Posted 20 November 2012 - 03:35 PM

Spoke to local Apple store.   Less than helpful  mad.gif   They need the mac for 4-5 days to repair it.   Plus they are a good 1/2hour to 45 minutes away with crap parking.  

Then tried local authorised guy and he was great!   Walked me through everything and will be re-loading ML back on for me.   tthumbs.gif Then I just restore from the back up.   The local guy is 10 minutes away with parking out front!  

Oh he said it would be 3 days max, depending on how long it takes to get drive from Apple.  He can't preorder until he actually has my mac in store (Apple rules). He said the actual installation takes about an hou 1/2. But the parts take 1-2 days from Apple  rolleyes.gif   So why it would take twice as long at the store I have no idea!!  


Local guy wins and I support local business. Win. Win.


PS. Thanks for the help dadathome!

Edited by Coffeegirl, 20 November 2012 - 03:35 PM.




Reply to this topic



  


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Mum shares hilarious story about attempting shower sex

As most parents know, finding time for sex post-kids is one of life's not-so-little challenges.

16 things you'll learn on the preschool party circuit

Kids birthday parties sound fun in the abstract but the reality is they often end up an introverts worst nightmare – forced social interaction in the name of good parenting.

The 92-year-old who's a great-great-great-grandmother

A 92-year-old Canadian woman has become a great-great-great grandmother this week after the family welcomed a baby boy.

The Pramrolla mimics a walk in the park to help your baby get to sleep

Simply put the pram brake on, set the wheels on top of the Pramrolla, plug it in and off they go ... or so they think.

Beyonce shares surreal pregnancy photo shoot

Pop superstar Beyonce on Thursday released a slew of photos of herself posing pregnant and nude.

Airport staff order mum to squeeze her breasts to prove she's lactating

A Singaporean mum of two has spoken about her humiliation at the hands of German airport security guards who ordered her to prove she could breastfeed.

How to keep your baby or toddler safe at home

Child-proofing tips that will ensure your home remains a safe haven for curious toddlers and babies on the move.

Told to get rid of their dogs, this expectant couple took the sweetest photos instead

When the couple conceived their first human child they came under enormous pressure to give up their dogs.

Bereaved parents take baby home for 'family time' after death, thanks to cuddle cot

A bereaved mother has spoken about her decision to take her daughter's body home to spend time as a family before her funeral.

'Get off your phone!': the daycare note that's got people talking

A note posted by a US daycare facility has urged parents to get off their phone when collecting their children:

Babysitter's creative 'hands-free' baby carrier hack

We've all been there – you need to hold the baby, but you also need to eat.

Will these be the most on-trend baby names of 2017?

Nameberry has crunched the numbers, predicting which monikers will see a rise in 2017.

Firefighter adopts the baby he helped deliver

Five years ago firefighter Marc Hadden took an emergency call that changed his life.

Mum shares graphic image to highlight importance of rear-facing car seats for kids

A British safety blogger has shared a graphic photo of the damage a seatbelt can do in a car accident in a bid to persuade more parents to use rear-facing car seats for as long as possible with their kids.

Pharrell Williams and his wife welcome triplets

Now that's a good way to start the new year.

Turn yourself into a child's climbing gym with this wearable vest

It's such a neat idea for those living in high density apartment blocks where children may struggle to get enough physical activity.

Bugaboo unveils its new Bugaboo Bee5

The lightweight and compact Bugaboo Bee has been on the scene for a decade now.

The first few weeks of pregnancy: surreal, scary, exciting

It is okay to be worried, nervous, anxious, in love and happy all at the same time.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

From our network

Essential Baby & Toddler Show, presented by Blackmores

3-5 March 2017, Brisbane Convention & Exhibition Centre. Get your FREE ticket now. Save $20.

Your child's fine motor skills: what you should know

There is less of a focus on fine motor skills, but they're just as important as others. (SPONSORED)

5 ways music helps your toddler's development

There are at least five other compelling reasons to get musical around your toddler. (SPONSORED)

 

Free ticket offer

Essential Baby & Toddler Show, presented by Blackmores

3-5 March 2017, Brisbane Convention & Exhibition Centre. Get your FREE ticket now. Save $20.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.