Jump to content

Backup from external hard drive
Mac related


4 replies to this topic

#1 Coffeegirl

Posted 20 November 2012 - 12:34 PM

Hi All,

I need some help.  We received a letter from Apple saying the hard drive in our iMac needs to be replaced.

Before they do this, I have to backup everything on an external drive for safe keeping.   So I've gone out and purchased a Seagate hard drive and I did a full back up last night - Took almost 5 hours!  It looks like everything is there as the amount of data copied onto the drive matches what is on the iMac (give or take a few MB)

Apple say I need to have the original operating platform discs to reload onto the repaired iMac.  But we have upgraded this at least 3 times since we bought it.   OSX - Tiger - Panther - Mountain Lion  (may have the wrong order of the cats here original.gif )

So my question is this.   When I restore the repaired iMac from my back up - will it copy over the operating platform that I was currently using as well?  

Or do I need to load the original - then load the updated versions?  


From memory it took me about 2 hours to load each one so I'm not keen to spend 6 hours getting my mac into a usable position before I then have to wait another 5 hours to restore from the back up.



#2 dadwasathome

Posted 20 November 2012 - 12:58 PM

Sounds like a bit of an odd request re. the OS - I would have thought that, if you have evidence of the Mountain Lion upgrade (which was via the app store only), they should either load it onto the replacement HDD or offer it to you on a memory stick for loading?

#3 Coffeegirl

Posted 20 November 2012 - 01:10 PM

I thought so too sad.gif   Considering our mac is almost 2 years old, you would have thought they would do this or at least check what OS you were on before they replace the hard drive and re-load that one.

Here's a quote from the letter  


QUOTE
Additional Information
You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications and any backed up data after your hard drive is replaced.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iMac.

The program covers affected iMacs for three years after the first retail sale of the unit or until April 12, 2013, whichever provides longer coverage for you. Apple will continue to evaluate service data and will provide further updates to this program as needed.



So if I just replace with the full back up - will that include the OS?


#4 dadwasathome

Posted 20 November 2012 - 01:42 PM

I dno't know that the backup would have also done the operating system, just your files and any files supporting the OS, if that makes sense.

I'd be pushing the point about Mountain Lion. If your machine is less than 3 years old, the OS would have been Snow Leopard, Lion and now Mountain Lion.

i'd be arguing they should load ML, or at least give you a copy of ML to load, given that the upgrade was via download only. You could log onto your app store account via itunes on any machine and access your account history if you don't have access to the receipt email for your Mountain Lion purchase?

#5 Coffeegirl

Posted 20 November 2012 - 03:35 PM

Spoke to local Apple store.   Less than helpful  mad.gif   They need the mac for 4-5 days to repair it.   Plus they are a good 1/2hour to 45 minutes away with crap parking.  

Then tried local authorised guy and he was great!   Walked me through everything and will be re-loading ML back on for me.   tthumbs.gif Then I just restore from the back up.   The local guy is 10 minutes away with parking out front!  

Oh he said it would be 3 days max, depending on how long it takes to get drive from Apple.  He can't preorder until he actually has my mac in store (Apple rules). He said the actual installation takes about an hou 1/2. But the parts take 1-2 days from Apple  rolleyes.gif   So why it would take twice as long at the store I have no idea!!  


Local guy wins and I support local business. Win. Win.


PS. Thanks for the help dadathome!

Edited by Coffeegirl, 20 November 2012 - 03:35 PM.




Reply to this topic



  


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Why we tend to hold our babies on our left side

On which side of your body do you carry or cradle your baby? If you answered "left" then you're not alone.

Taking fish oil in pregnancy may prevent childhood asthma

Women who took omega-3 fatty acid supplements (fish oil supplements) in pregnancy reduced the risk of their children developing asthma by almost one third.

Mum, dad and son all share a birthday

Luke and Hillary Gardner never have a problem remembering each other's birthday.

Mum shares the bittersweet truth about pregnancy after miscarriage

A mother's candid and heartfelt reflections about pregnancy after miscarriage are providing comfort to other women.

16 simple ways to make your baby smarter

What's the best way to mentally stimulate your baby? It doesn't take a genius - just a loving, involved parent.

Your blood pressure could predict baby's sex even before conception

The average blood pressure of mother could suggest a baby's sex before it even exists, a study has found.

The breastfeeding photo that says it all

Ashley Rockill was lucky enough to have her birth photographer on hand to capture a precious moment.

13 pregnancy superstitions from across the globe

In honour of Black Friday, let's explore 13 of the strangest pregnancy superstitions from across the globe.

I'm a stay-at-home mum, and I'm sending my son to daycare

When you become a mum you give birth to a beautiful baby, but you also give birth to guilt.

Mum gives birth to 'Incredible Hulk' 6.4kg baby

An American mother was shocked when she gave to a 6.4kg (14lb 1oz) baby last month.

Mum demands $530 for daughter's shoes after playdate

A mum has made a pretty bold move by demanding $532 for a pair of her daughter's shoes that were damaged at another family's house. 

A toddler's guide to helping around the house

If a toddler was to write a guide to 'help' you with the household chores, it would go something like this.

The breast pump you can use on the go

The game-changing breast pump promises to make life easier all round.

'Mum, don't be mad but I've just had a baby'

A teen mum has shared her birth story – and her shock at not knowing she was pregnant until her baby's head emerged.

No, Senator, childcare workers don't just wipe noses and stop fights

The only thing childcare workers spend their time doing is "wiping noses and stopping the kids from killing each other"? Not quite.

'I wanted to be the birth mum so much'

When people say "aren't you lucky that there are two of you, that you can switch?" I give them a tight smile.

6 myths about breastfeeding toddlers

Although breastfeeding a toddler isn't for everybody, if you choose to nurse beyond babyhood you can expect some strong reactions.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

From our network

Your child's fine motor skills: what you should know

There is less of a focus on fine motor skills, but they're just as important as others. (SPONSORED)

5 ways music helps your toddler's development

There are at least five other compelling reasons to get musical around your toddler. (SPONSORED)

 

Baby Names

Unusual Celeb Baby Names

Click through the gallery to read the details and see some of the most memorable monikers in show biz families.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.