Jump to content

Toys R Us (US) - has anyone purchased and received their order?


  • Please log in to reply
62 replies to this topic

#1 mumfirst

Posted 18 November 2012 - 10:49 PM

As the title says.

I've put through 3 orders and the first order seemed to go through fine and I have received the shipping notification.

The second order I received the order confirmation a week ago from iParcel but it's yet to ship and I have emailed but not response (both iParcel and ToysRus).

Third order I paid via PayPal and have only received a PayPal notification and nothing else. Is this normal?

From my understanding, it seems that iParcel are the ones running the show in relation to the international orders. Is this correct?

Would just love to hear others stories.

ETA...I should also add that none of my orders appear in the history under account details on ToysRus which doesn't give me much confident.

Thanks in advance original.gif

Edited by mumfirst, 18 November 2012 - 10:50 PM.


#2 B.feral3

Posted 18 November 2012 - 10:51 PM

On the 24th, so in 6 more days, it's been a month since I placed my order. I've still not seen it even though my shipping update says that it has arrived at destination!!

I've put in a Pay Pal dispute and they haven't even responded to it. They still have another week and a half to do so though so we'll see what happens. I'm not freaking happy though. I placed an order with Amazon on the same day and received it, at my door, in 4 working days.

#3 caterpillar~girl

Posted 18 November 2012 - 10:59 PM


Here is another thread about ToysrUs USA

#4 mumfirst

Posted 18 November 2012 - 11:00 PM

Crap Bek, that gives me no confidence at all.

I have tried to complain through Toysrus (via the onsite email) but I don't even get a confirmation of email to even know they have received my complaints.

I have only paid with Paypal with one of the orders so that's going to be a pain to get back (on the Mastercard that is).

I heart Amazon - in the tons I've orders I've placed over the years I've never not got anything or had anything to complain about.

Think I'll give ToysRus a miss if it's going to be like this.

Edited by mumfirst, 18 November 2012 - 11:01 PM.


#5 Frau Farbissina

Posted 18 November 2012 - 11:07 PM

I put my order in at the end of October and received it a few days ago

#6 mumfirst

Posted 18 November 2012 - 11:08 PM

QUOTE (caterpillar~girl @ 18/11/2012, 10:59 PM) <{POST_SNAPBACK}>


Thanks...reading now  mellow.gif

#7 mumfirst

Posted 18 November 2012 - 11:30 PM

Eeeeek that thread was interesting!

Has some good email addresses for TRU which is great. I've emailed those addresses so hoping for a response overnight.

Edited by mumfirst, 18 November 2012 - 11:31 PM.


#8 tibs

Posted 19 November 2012 - 12:28 AM

I placed 2 orders end October and got them last week.  The second shipped before the first - the first took ages to show any movement - but they were reasonably quick once they got going.  I had no emails from TRU and it didn't show in my 'TRU account'.  I got 2 emails from iparcel for each - one right away one a bit later - and that was it.  I paid by credit card.  The TRU website keeps crashing on me now so no more orders for me by the look of it,  back to Amazon I guess.

#9 mumfirst

Posted 19 November 2012 - 08:05 AM

Well I got the order confirmation regarding my 3rd order - paid via PayPal. Finally.

But no response from either ToysRus or I-Parcel for my 2nd order - and I haven't just sent one email. Frustrating!

#10 UncommonSense

Posted 19 November 2012 - 08:27 AM

Do they have a facebook page?  Often being shamed on social media can spring them into action..


#11 Becca1605

Posted 19 November 2012 - 09:27 AM

My order was placed on 29th October - and received on 15th November. But I had absolutely no communication until the day it arrived. I sent numerous emails and finally got one back giving saying your order is in Australia awaiting customs clearance and giving me a tracking number for Aust. When I looked at that it said onboard with driver, and I received it that day. But boy what a stressful few weeks!
I paid via paypal also.

#12 bubbalee

Posted 19 November 2012 - 09:34 AM

I ordered Lego on the 26th October and received it on the 14th November original.gif

Edited by bubbalee, 19 November 2012 - 09:35 AM.


#13 miss-chatterbox

Posted 19 November 2012 - 04:24 PM

Oh, I ordered some Lego on the 10th Nov and I received a confirmation order from TRU and a shipping confirmation thru TRu@iparcel.

No other emails as yet. I'm also getting a bit worried.....

#14 ~Nodnol~

Posted 19 November 2012 - 04:35 PM

I ordered on the 29th and received it today. It took a couple of days for the TRU email confirmation to come through but all emails I have sent i-parcel have been replied to promptly. The hold up for me appears to have been in customs here- the package arrived in AUS a week after I ordered but it got held up.

#15 ednaboo

Posted 19 November 2012 - 08:40 PM

QUOTE (mumfirst @ 18/11/2012, 11:49 PM) <{POST_SNAPBACK}>
From my understanding, it seems that iParcel are the ones running the show in relation to the international orders. Is this correct?

Would just love to hear others stories.

ETA...I should also add that none of my orders appear in the history under account details on ToysRus which doesn't give me much confident.

Thanks in advance original.gif

Yes, that is what I read on the website - iparcel acts as an agent for you.

When I ordered (Nov 7) I received an immediate confirmation from toysrus@iparcel.com.  The next day I received a shipping confirmation with tracking number.  However nothing could be seen on the tracking page for another 4 days.  And then nothing else showed up for a few more days, but now it says "Arrived at destination and will be entered into the delivery stream after sucessful clearance" and that was on Nov 15.  I receieved no other emails after the shipping confirmation.

I can't see anything on my TRU account page - I think that may only be for US orders so I wouldn't worry too much about that.  I'm not worried about mine yet.  Your 1st and 2nd order sound fine to me, but I'm not sure about the third as I didn't use Paypal.

To compare, I placed an order with Amazon on Nov 3.  It shipped with iparcel on Nov 5 and has been sitting in Melbourne awaiting customs clearance since Nov 14.  But another package was ordered on Nov 7 and arrived here in Nov 16.

Edited by ednaboo, 19 November 2012 - 08:44 PM.


#16 mumfirst

Posted 20 November 2012 - 10:08 AM

Thanks for your replies!

I got confirmation that part of my 3rd order has been shipped and also received a response regarding my 2nd order and that seems to have been shipped.

I ordered some xmas lego about 2 weeks ago but that is still in transit to country of destination and has been since the 15th. So long as I receive that by December I'm ok.

The other stuff are gifts so I'm confident they'll arrive, it's just I wasn't confident the orders were received.

#17 rebeccawith3

Posted 20 November 2012 - 10:13 AM

I ordered 3 boxes worth of Christmas presents on the 8th November.  Had one box delivered last week and the 2 other boxes delivered this morning.

Christmas shopping complete - Yay!

#18 DS1979

Posted 20 November 2012 - 02:35 PM

I ordered on the 4th Nov and my parcel just arrived today. But I was never sent a tracking number and got no responses to my emails either. Was a very worrying 2 week wait; thought I might never see my purchases so am very relieved they came!

#19 mama2carysbaileigh

Posted 20 November 2012 - 03:21 PM

My order arrived today, exact same day as my amazon order that I placed on the same day.  I'm happy with them, the only complaint was that the shipping price increased within the week while I decided what I wanted.

#20 puuky

Posted 20 November 2012 - 06:20 PM

My parcel arrived today, 13 days after I ordered. I just counted the emails I received in that time telling me where my parcel was up to: 8 in total. 5 from iParcel and 3 from AusPost. I did have to follow the link from iParcel's first email to the tracking page, then under my tracking details there was an option to enter my email address to be sent email updates. When I was notified that AusPost had taken delivery of the parcel on Friday I was given a tracking no and a link, and had to enter my email address again to be notified by AusPost. So no dramas for us so I will order from them again. Hope everyone else's parcels arrive soon!

#21 ednaboo

Posted 21 November 2012 - 07:54 AM

My parcel arrived yesterday (and so did my Amazon parcels) so that was 13 days.

#22 **Jilly**

Posted 21 November 2012 - 10:13 AM



I ordered on Monday night and received an email a few sometime that night.  I just received a shipping confirmation today from them.  Hopefully I get it by Christmas!

When going through checkout I did tick a box about receive updates on my parcel - sorry I can't remember the exact wording!  Maybe that is why some people haven't received any updates?

Also I  ummed and ahhed about putting the order in and went to checkout to check on the shipping - first time it was $18.XX  and then 10 minutes later it was $19.XX  - go figure???????



#23 spirited

Posted 21 November 2012 - 10:54 AM

Did you find the shipping charges high? i just have three things in my card - puzzles and are light but the shipping is nearly $70


#24 ~Nodnol~

Posted 21 November 2012 - 12:10 PM

My shipping was $28 for two LPS sets, two big lego sets and two small lego sets.

#25 puuky

Posted 21 November 2012 - 03:53 PM

I paid $63 for shipping. While that seems pretty high it was for 7 lego sets: 4 large, 2 medium and 1 small set. Also, I looked at what the total cost was (inc postage) compared to buying the same items here. I paid a total of $410 for my Toys'r'Us order, whereas in Australia I would have paid $650 for the same Lego sets. The high postage was worth it to me.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

A mum's tragic battle against inflammatory breast cancer

At just 37 years of age, with two young sons, Vicki was diagnosed with inflammatory breast cancer. Now her family wants all women to know the symptoms.

The business of babies around the world

Pregnancy and birth is an intriguing process no matter where you are in the world. One soon-to-be father gleans wisdom from a new guide.

Finding a positive path through IVF

It’s not surprising that IVF is often seen as a negative journey towards the ultimate positive, but having a glass-half-full approach can make a big difference to the experience.

Giving strangers the gift of parenthood

A mum explains why she and her husband are choosing to gift their leftover embryos to help strangers achieve their dream of parenthood.

Does morning sickness get better or worse with each child?

Just as every baby is unique, so is every pregnancy. And that means morning sickness can vary a lot, too.

What's so wrong with looking 'mumsy', anyway?

Why is it that the word ‘mumsy’ has connotations of such a negative nature – but seems to be the only other option apart from ‘yummy’?

Trying to speed up the inevitable

As the waiting game of late pregnancy continues, this mum considers a few things that might hurry things up a little.

One month later: where is William Tyrell?

It has been a little over a month since William Tyrell disappeared from his grandmother's home, 33 long sleepless nights for his family as they mourn the absence of their cheeky young boy.

Winter's child less likely to be moody: study

Babies born in the summer are much more likely to suffer from mood swings when they grow up, while those born in the winter are less likely to become irritable adults, scientists claim.

Single mum of two creates award-winning baby app

Suddenly single with a baby and an 11-year-old son, Tara O?Connell developed an app to improve the lives of mothers who were similarly overwhelmed.

Food for thought: looking after yourself as a new mum

As soon as your baby enters the world, everything else takes a back seat - even the necessities of daily life such as eating are severely compromised, right when you need energy the most.

'Grabbable guts' campaign aims to cut toxic fat

The Live Lighter campaign will take people inside the human body to show the internal dangers of being overweight.

The best and worst month of my life

A new mum's first month of motherhood didn't pan out as expected when she lost a family member weeks after her baby's birth.

Facebook and Apple offer to pay female staff to freeze their eggs

Facebook and Apple are hoping to provide women with the freedom to build their careers without the added pressure of having children at or by a certain age.

How a pregnancy contract could work for you and your partner

The idea of making a 'pregnancy contract' with your partner may sound a bit silly at first, but it can help make the transition to parenthood a lot smoother.

Finding a mum-friendly personal trainer

Burping babies vs burpees – yes, new mums and personal trainers live in different worlds. But they can work together - once you find the right match for you and your lifestyle.

Alleged baby snatch incident a ?misunderstanding?, say police

Police say that an incident in which a man pulled on a woman?s pram while walking a popular Sydney route late last month was a misunderstanding.

Ebola killed my aunt and is shutting down my country

Three weeks ago, my auntie, a midwife, developed a fever. Sitting here in Sydney basked in Australian sunshine, that shouldn't be big news.

The night my ovary burst

One mum shares her frightening experience and vows to never take her health for granted again.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win 1 of 5 Canon Powershot D30 cameras

Capture life more easily with the Canon Powershot D30. Shockproof, waterproof and dustproof, you can take it almost anywhere and shoot beautiful images, time after time. Enter now!

16 parenting truths you won't find in the baby books

I am five years into this parenting gig and I’ve learnt that sleepless nights and changing dirty nappies are child’s play.

Best and worst potty party cakes

It's nice to celebrate a child making the shift from nappies to 'big kid' undies, but do we really need a semi-realistic used toilet cake to do it? Here are some of the best and worst cakes parents have used at 'potty parties' around the world.

7 tips for a financially festive Christmas

Plan ahead - and do it now - to ensure festive season expenses don't break the bank.

'Go the F*** to Sleep' author's new book for frustrated parents

A sequel is coming soon to the 2011 hit book 'Go the F*** to Sleep' - and this time, it's about mealtimes.

Great birthday party buys from Etsy

Handmade crafts to decorate and personalise your child's next birthday - from banners to cake decorations, we've got gorgeous party finds from Etsy.

Creative storage ideas for the kids' rooms

Creative and practical storage ideas for the kids' toys and books can also add some stylish decor to your home. Visit babyology.com.au for more stylish modern finds for hip kids & parents.

The 'yucky' illness that took over my life

I have a chronic illness nobody likes to discuss, as it involves toilet talk. But it needs to be talked about.

To the mum in the doctor's waiting room

Maybe the mum I saw in that waiting room, seemingly disconnected from her baby, doesn’t have the support she needs.

10 space-saving nursery ideas

Starting a family doesn't always mean moving into a bigger house - not yet, anyway.

 

What's in a name?

Baby Names

Looking for a classic name, or an unusual name? Our Baby Name Finder is for you, search or browse to refine your shortlist.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.