WDYT my chances are of getting a refund
Price difference - same store! *update post 13*
, Nov 18 2012 10:02 PM
20 replies to this topic
Posted 18 November 2012 - 10:02 PM
DH bought a new Telly on Saturday from Hardly Normal.
Just looking for some information about it online and I have found the exact same tv in their website for $311 less to pick up free in store.
I feel peeved tbh as the salesman assured him he was giving him a great deal and we also only 4 months ago spent $5k on furniture with them.
So my plan is to ring them tomorrow and ask if they price match
If they say yes I am going to explain I would like them to price match their own price, and ask to be refunded the difference.
What do you think my chances are? Or will I be wasting my time?
Edited by TopsyTurvy, 19 November 2012 - 08:39 AM.
Posted 18 November 2012 - 10:10 PM
I would definitely be giving that a go. That is outrageously bad customer service.
Posted 18 November 2012 - 10:13 PM
Double check that its exactly the same TV- a 200hz TV will cost more than a 100hz TV for example, check all the stats that they match the one you bought before you go in guns blazing. If they do, then go for it, even if they don't meet you all the way, you may get something out of them. You haven't got anything to lose!
Posted 18 November 2012 - 10:16 PM
I checked the model numbers and its the exact same model.
Truthfully we have more furniture we want to order over the next few months and if they don't price match, I will take my business elsewhere.
Posted 18 November 2012 - 10:16 PM
Don't call it price matching - even if they DON'T price match they should be meeting their own advertised prices!
I'd ask politely first for a refund, and push it harder if they kick up a fuss, ask to speak to the person's manager, head office, etc. until you get a result. If you need to, threaten to call Fair Trading (even though it will likely do very little).
I would be very surprised if they did not agree to refund you the difference, it would be really shoddy if they didn't. And let us know the result!
Posted 18 November 2012 - 10:27 PM
You can try but don't expect them to come to the party. You should have done your research before you purchased.
Most places have stuff cheaper online but you need to tell them you saw it at $xx price on their online shop. They are hardly going to offer it to you at such a price if you didn't ask. They can sell it cheaper online as they don't have to pay the salespersons wage.
I always haggle in those kinds of places, though I never shop at HN.
Posted 18 November 2012 - 10:35 PM
Posted 18 November 2012 - 10:47 PM
OP earlier this year DH and I bought a brand new car. After several months, we were told that the one we had on order didn't look like it was going to me made anymore. (That part is true.) We were told though that they were bringing out the same car in a limited edition with lots of extras. For my trouble and for keeping us hanging, they said they would do it for the same price as the one we had ordered.
A quick Google search and 10 minutes later I realised that the limited edition vehicle was RRP $2k cheaper than the middle of the range model we had ordered. The one we ordered we had bargained free on roads as well so they were trying to rip us off by about 3k.
In the end we did by that model.... for 3k cheaper than the special deal they were going to give us for our trouble!!!
Moral of the story is to never believe a sales person. They rely on the fact that a lot of people actually don't do their research. (My mother is one of these people that would be conned into paying above the RRP!!) If nothing else, take this as a lesson learned. They are really good at making you believe they've looked after you when they haven't. Never trust a salesman!!
Posted 18 November 2012 - 11:21 PM
Caveat emptor but also grumpy buyer is perfectly within their rights to go back and say WTF?
Posted 19 November 2012 - 12:28 AM
My dad has done a similar thing and gone back and asked for his money back on the difference and they did it without blinking at HN.
Posted 19 November 2012 - 12:35 AM
I can't believe your DH went in to buy a tv without doing a quick google for prices first, you need to give them a number to beat to get a good deal!
I'd still go in and ask for a refund, you've got nothing to lose and $300 to gain but otherwise I hope your DH has learnt a valuable lesson.
Posted 19 November 2012 - 12:55 AM
I'd definitely Ask to be refunded difference, however, I wouldn't have high hopes following my previous experiences with HN.
Posted 19 November 2012 - 08:38 AM
Rang them this morning.
will refund the price difference when I go back on Saturday.
Lucky I took a screen print as the price is back up to what DH paid this morning!
Posted 19 November 2012 - 08:54 AM
We had the same thing happen a few years ago - same store. Not only did they price match their own price, but we got an extra 10% of the savings back as that was their policy (we'll beat it by 10% spiel). I couldn't believe it! So check whether they still do that too
Posted 19 November 2012 - 09:08 AM
Hmm I learnt to always check online prices. I saw a dining setting instore at Domayne, then did a bit of research at home and found the same dining setting on their website for $1000 cheaper, so I ordered online. It wasn't a hugely expensive setting, the online price was $2k, instore $3k so the $1k was a big price difference. Online wasn't a special sale price either.
Seeing as Domayne and HN are both owned by the same person, I wonder if it's a deliberate attempt to get online buyers who shop around to buy from them, and to try and get instore customers who might not have done their research to pay more.
And I don't buy the 'they have less costs online' argument in this case. Our online purchase was not sent from a central warehouse, our order was sent to our local Domayne and they ordered it exactly as if we had purchased it instore. We dealt with the same staff etc, still had to wait for the furniture to be sent from the warehouse, to our local Domayne and then get delivered to us. They still had to pay their staff etc.
Glad you got the difference refunded OP.
Posted 19 November 2012 - 09:13 AM
I think your chances are good, thats really bad on their behalf! Definately worth a shot. Good luck, hope you get your refund!
Posted 19 November 2012 - 09:16 AM
oops just read that you got your refund. Thats great!
Posted 19 November 2012 - 09:19 AM
See, they are not always as bad as everyone would like to believe.
Glad you got your refund.
Posted 19 November 2012 - 09:38 AM
HN had a special for Sat only. I logged on to their website Sat morning and it was 'under maintenance'.
Posted 19 November 2012 - 09:45 AM
I'm glad you can get a refund
Posted 19 November 2012 - 09:52 AM
I am very happy
Seeing as I spent $900 at ikea on Sunday it's a third of the cost off that stuff!
Now just waiting patiently for my ikea delivery
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users
At just 37 years of age, with two young sons, Vicki was diagnosed with inflammatory breast cancer. Now her family wants all women to know the symptoms.
Pregnancy and birth is an intriguing process no matter where you are in the world. One soon-to-be father gleans wisdom from a new guide.
It’s not surprising that IVF is often seen as a negative journey towards the ultimate positive, but having a glass-half-full approach can make a big difference to the experience.
A mum explains why she and her husband are choosing to gift their leftover embryos to help strangers achieve their dream of parenthood.
Just as every baby is unique, so is every pregnancy. And that means morning sickness can vary a lot, too.
Why is it that the word ‘mumsy’ has connotations of such a negative nature – but seems to be the only other option apart from ‘yummy’?
As the waiting game of late pregnancy continues, this mum considers a few things that might hurry things up a little.
It has been a little over a month since William Tyrell disappeared from his grandmother's home, 33 long sleepless nights for his family as they mourn the absence of their cheeky young boy.
Babies born in the summer are much more likely to suffer from mood swings when they grow up, while those born in the winter are less likely to become irritable adults, scientists claim.
Suddenly single with a baby and an 11-year-old son, Tara O?Connell developed an app to improve the lives of mothers who were similarly overwhelmed.
As soon as your baby enters the world, everything else takes a back seat - even the necessities of daily life such as eating are severely compromised, right when you need energy the most.
The Live Lighter campaign will take people inside the human body to show the internal dangers of being overweight.
A new mum's first month of motherhood didn't pan out as expected when she lost a family member weeks after her baby's birth.
Facebook and Apple are hoping to provide women with the freedom to build their careers without the added pressure of having children at or by a certain age.
The idea of making a 'pregnancy contract' with your partner may sound a bit silly at first, but it can help make the transition to parenthood a lot smoother.
Burping babies vs burpees – yes, new mums and personal trainers live in different worlds. But they can work together - once you find the right match for you and your lifestyle.
Police say that an incident in which a man pulled on a woman?s pram while walking a popular Sydney route late last month was a misunderstanding.
Three weeks ago, my auntie, a midwife, developed a fever. Sitting here in Sydney basked in Australian sunshine, that shouldn't be big news.
One mum shares her frightening experience and vows to never take her health for granted again.
Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.
I am five years into this parenting gig and I’ve learnt that sleepless nights and changing dirty nappies are child’s play.
Capture life more easily with the Canon Powershot D30. Shockproof, waterproof and dustproof, you can take it almost anywhere and shoot beautiful images, time after time. Enter now!
It's nice to celebrate a child making the shift from nappies to 'big kid' undies, but do we really need a semi-realistic used toilet cake to do it? Here are some of the best and worst cakes parents have used at 'potty parties' around the world.
Plan ahead - and do it now - to ensure festive season expenses don't break the bank.
A sequel is coming soon to the 2011 hit book 'Go the F*** to Sleep' - and this time, it's about mealtimes.
Handmade crafts to decorate and personalise your child's next birthday - from banners to cake decorations, we've got gorgeous party finds from Etsy.
Creative and practical storage ideas for the kids' toys and books can also add some stylish decor to your home. Visit babyology.com.au for more stylish modern finds for hip kids & parents.
Kate Hudson, 22, was on a dream European holiday with friends. She didn't realise she was about to become a mum.
Maybe the mum I saw in that waiting room, seemingly disconnected from her baby, doesn’t have the support she needs.
Starting a family doesn't always mean moving into a bigger house - not yet, anyway.
What's in a name?
Looking for a classic name, or an unusual name? Our Baby Name Finder is for you, search or browse to refine your shortlist.