WDYT my chances are of getting a refund
Price difference - same store! *update post 13*
, Nov 18 2012 10:02 PM
20 replies to this topic
Posted 18 November 2012 - 10:02 PM
DH bought a new Telly on Saturday from Hardly Normal.
Just looking for some information about it online and I have found the exact same tv in their website for $311 less to pick up free in store.
I feel peeved tbh as the salesman assured him he was giving him a great deal and we also only 4 months ago spent $5k on furniture with them.
So my plan is to ring them tomorrow and ask if they price match
If they say yes I am going to explain I would like them to price match their own price, and ask to be refunded the difference.
What do you think my chances are? Or will I be wasting my time?
Edited by TopsyTurvy, 19 November 2012 - 08:39 AM.
Posted 18 November 2012 - 10:10 PM
I would definitely be giving that a go. That is outrageously bad customer service.
Posted 18 November 2012 - 10:13 PM
Double check that its exactly the same TV- a 200hz TV will cost more than a 100hz TV for example, check all the stats that they match the one you bought before you go in guns blazing. If they do, then go for it, even if they don't meet you all the way, you may get something out of them. You haven't got anything to lose!
Posted 18 November 2012 - 10:16 PM
I checked the model numbers and its the exact same model.
Truthfully we have more furniture we want to order over the next few months and if they don't price match, I will take my business elsewhere.
Posted 18 November 2012 - 10:16 PM
Don't call it price matching - even if they DON'T price match they should be meeting their own advertised prices!
I'd ask politely first for a refund, and push it harder if they kick up a fuss, ask to speak to the person's manager, head office, etc. until you get a result. If you need to, threaten to call Fair Trading (even though it will likely do very little).
I would be very surprised if they did not agree to refund you the difference, it would be really shoddy if they didn't. And let us know the result!
Posted 18 November 2012 - 10:27 PM
You can try but don't expect them to come to the party. You should have done your research before you purchased.
Most places have stuff cheaper online but you need to tell them you saw it at $xx price on their online shop. They are hardly going to offer it to you at such a price if you didn't ask. They can sell it cheaper online as they don't have to pay the salespersons wage.
I always haggle in those kinds of places, though I never shop at HN.
Posted 18 November 2012 - 10:35 PM
Posted 18 November 2012 - 10:47 PM
OP earlier this year DH and I bought a brand new car. After several months, we were told that the one we had on order didn't look like it was going to me made anymore. (That part is true.) We were told though that they were bringing out the same car in a limited edition with lots of extras. For my trouble and for keeping us hanging, they said they would do it for the same price as the one we had ordered.
A quick Google search and 10 minutes later I realised that the limited edition vehicle was RRP $2k cheaper than the middle of the range model we had ordered. The one we ordered we had bargained free on roads as well so they were trying to rip us off by about 3k.
In the end we did by that model.... for 3k cheaper than the special deal they were going to give us for our trouble!!!
Moral of the story is to never believe a sales person. They rely on the fact that a lot of people actually don't do their research. (My mother is one of these people that would be conned into paying above the RRP!!) If nothing else, take this as a lesson learned. They are really good at making you believe they've looked after you when they haven't. Never trust a salesman!!
Posted 18 November 2012 - 11:21 PM
Caveat emptor but also grumpy buyer is perfectly within their rights to go back and say WTF?
Posted 19 November 2012 - 12:28 AM
My dad has done a similar thing and gone back and asked for his money back on the difference and they did it without blinking at HN.
Posted 19 November 2012 - 12:35 AM
I can't believe your DH went in to buy a tv without doing a quick google for prices first, you need to give them a number to beat to get a good deal!
I'd still go in and ask for a refund, you've got nothing to lose and $300 to gain but otherwise I hope your DH has learnt a valuable lesson.
Posted 19 November 2012 - 12:55 AM
I'd definitely Ask to be refunded difference, however, I wouldn't have high hopes following my previous experiences with HN.
Posted 19 November 2012 - 08:38 AM
Rang them this morning.
will refund the price difference when I go back on Saturday.
Lucky I took a screen print as the price is back up to what DH paid this morning!
Posted 19 November 2012 - 08:54 AM
We had the same thing happen a few years ago - same store. Not only did they price match their own price, but we got an extra 10% of the savings back as that was their policy (we'll beat it by 10% spiel). I couldn't believe it! So check whether they still do that too
Posted 19 November 2012 - 09:08 AM
Hmm I learnt to always check online prices. I saw a dining setting instore at Domayne, then did a bit of research at home and found the same dining setting on their website for $1000 cheaper, so I ordered online. It wasn't a hugely expensive setting, the online price was $2k, instore $3k so the $1k was a big price difference. Online wasn't a special sale price either.
Seeing as Domayne and HN are both owned by the same person, I wonder if it's a deliberate attempt to get online buyers who shop around to buy from them, and to try and get instore customers who might not have done their research to pay more.
And I don't buy the 'they have less costs online' argument in this case. Our online purchase was not sent from a central warehouse, our order was sent to our local Domayne and they ordered it exactly as if we had purchased it instore. We dealt with the same staff etc, still had to wait for the furniture to be sent from the warehouse, to our local Domayne and then get delivered to us. They still had to pay their staff etc.
Glad you got the difference refunded OP.
Posted 19 November 2012 - 09:13 AM
I think your chances are good, thats really bad on their behalf! Definately worth a shot. Good luck, hope you get your refund!
Posted 19 November 2012 - 09:16 AM
oops just read that you got your refund. Thats great!
Posted 19 November 2012 - 09:19 AM
See, they are not always as bad as everyone would like to believe.
Glad you got your refund.
Posted 19 November 2012 - 09:38 AM
HN had a special for Sat only. I logged on to their website Sat morning and it was 'under maintenance'.
Posted 19 November 2012 - 09:45 AM
I'm glad you can get a refund
Posted 19 November 2012 - 09:52 AM
I am very happy
Seeing as I spent $900 at ikea on Sunday it's a third of the cost off that stuff!
Now just waiting patiently for my ikea delivery
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users
If you have ever looked at a photo of a celebrity mum and felt a pang of despair then Celeste Barber is your new best friend.
Here are 18 tips I think would have helped me when I went into this whole parenting thing blind.
Heinz and Essential Baby are giving away $1000 and baby food hampers - enter today!
Thumb-sucking and nail-biting might alter the immune system function.
For women suffering from chronic morning sickness or hyperemesis gravidarum (HG), pregnancy is the roller coaster from hell.
Pinky Mckay joins us again at the Essential Baby & Toddler Show presented by Blackmores with her expert baby settling advice. Register now for your free ticket.
But for one mum-to-be, the big announcement was mixed with another emotional moment, all planned by her partner.
I met a guy who immediately swept me off my feet. Fast forward five years and I'm sitting alone in a house, crying and pregnant.
Alanis Morissette is sharing pictures of her baby girl on social media.
My hopeless, paralysing love for my children wasn't useful; it wasn't practical. I wasn't in charge.
After giving birth, most mothers post a photo to social media.
In this form of communication, the heart listens as well as the ears.
If you have suffered a pregnancy loss, here are six ways to help soften the grief.
From the minute that tiny babe is out of you, you'll start hearing about "tired signs".
The Duke of Cambridge has shown his son the inner workings of a helicopter at the Royal International Air Tattoo at RAF Fairford.
An Aussie dad found himself capturing a Pokemon in a very unusual place: his wife's hospital bed as she waited to give birth.
A mum has taken to social media to warn others about the dangers of laundry liquid capsules after her daughter was left with serious burns in her eyes.
For so many little kids, breastfeeding is just something that mummies do.
If you're pregnant or planning to be, tobacco and alcohol are high on the list of things not to use. But do we need an equally loud message about avoiding cannabis too?
H2O is one of the necessities of life, but for babies a seemingly harmless amount of water can be fatal.
So much parenting advice is geared towards having your first baby, but what's it like having a baby when you already have children?
Fans of The NeverEnding Story – of which there are certainly plenty – went crazy for these plush Falkors when they first went on sale last year.
I thought I had prepared myself for motherhood. Then my baby girl arrived and knocked everything flat.
People love to warn you about what to expect when having a baby, but they can be way off when it comes to the reality.
Motherhood is wonderful ... except when it sucks.
There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.
Breast is best, except when it's not. And in our case, it most definitely wasn't.
The photos are heartbreaking and almost too difficult to look at, but Kayley Burke is begging other parents to take notice.
In news that will make expectant mums jump for joy - and reach for a block of Cadbury - scientists have revealed chocolate could provide health benefits during pregnancy.
If you're in any way challenged in the follicle department, prepare to feel a jolt of envy - at a two-month-old baby.
While meeting with a lactation consultant can make an enormous difference to a new mother, it's not a service that is available through the public health system.
One mum has learnt a harrowing lesson about the best way to cut grapes to make it safe for toddlers and little kids to eat.
Lately I've been thinking about the caesarean stories and the brave women who birth their children with strength and beauty.
It's stressful to be the one who is holding your baby most of the day, but it's even more stressful to wonder, 'am I doing something wrong? Or am I creating bad habits?'
We want to see photos of your baby eating - and by sharing, you'll be in the draw to win $1000 and baby food hampers. Enter today!