Jump to content

WDYT my chances are of getting a refund
Price difference - same store! *update post 13*

  • Please log in to reply
20 replies to this topic

#1 TopsyTurvy

Posted 18 November 2012 - 10:02 PM

DH bought a new Telly on Saturday from Hardly Normal.

Just looking for some information about it online and I have found the exact same tv in their website for $311 less to pick up free in store.

I feel peeved tbh as the salesman assured him he was giving him a great deal and we also only 4 months ago spent $5k on furniture with them.

So my plan is to ring them tomorrow and ask if they price match Tounge1.gif

If they say yes I am going to explain  I would  like them to price match their own price, and ask to be refunded the difference.

What do you think my chances are? Or will I be wasting my time?

Edited by TopsyTurvy, 19 November 2012 - 08:39 AM.

#2 Acidulous Osprey

Posted 18 November 2012 - 10:10 PM

I would definitely be giving that a go.  That is outrageously bad customer service.

#3 Guest_zeus359_*

Posted 18 November 2012 - 10:13 PM

Double check that its exactly the same TV- a 200hz TV will cost more than a 100hz TV for example, check all the stats that they match the one you bought before you go in guns blazing. If they do, then go for it, even if they don't meet you all the way, you may get something out of them. You haven't got anything  to lose!

#4 TopsyTurvy

Posted 18 November 2012 - 10:16 PM

I checked the model numbers and its the exact same model.

Truthfully we have more furniture we want to order over the next few months and if they don't price match, I will take my business elsewhere.

#5 CallMeFeral

Posted 18 November 2012 - 10:16 PM

That's appalling.

Don't call it price matching - even if they DON'T price match they should be meeting their own advertised prices!
I'd ask politely first for a refund, and push it harder if they kick up a fuss, ask to speak to the person's manager, head office, etc. until you get a result. If you need to, threaten to call Fair Trading (even though it will likely do very little).

I would be very surprised if they did not agree to refund you the difference, it would be really shoddy if they didn't. And let us know the result!

#6 Chocolate Addict

Posted 18 November 2012 - 10:27 PM

You can try but don't expect them to come to the party. You should have done your research before you purchased.

Most places have stuff cheaper online but you need to tell them you saw it at $xx price on their online shop. They are hardly going to offer it to you at such a price if you didn't ask. They can sell it cheaper online as they don't have to pay the salespersons wage.

I always haggle in those kinds of places, though I never shop at HN.

#7 EsmeLennox

Posted 18 November 2012 - 10:35 PM

Caveat emptor.

#8 B.feral3

Posted 18 November 2012 - 10:47 PM

OP earlier this year DH and I bought a brand new car. After several months, we were told that the one we had on order didn't look like it was going to me made anymore. (That part is true.) We were told though that they were bringing out the same car in a limited edition with lots of extras. For my trouble and for keeping us hanging, they said they would do it for the same price as the one we had ordered.

A quick Google search and 10 minutes later I realised that the limited edition vehicle was RRP $2k cheaper than the middle of the range model we had ordered. The one we ordered we had bargained free on roads as well so they were trying to rip us off by about 3k.  mad.gif In the end we did by that model.... for 3k cheaper than the special deal they were going to give us for our trouble!!!

Moral of the story is to never believe a sales person. They rely on the fact that a lot of people actually don't do their research. (My mother is one of these people that would be conned into paying above the RRP!!) If nothing else, take this as a lesson learned. They are really good at making you believe they've looked after you when they haven't. Never trust a salesman!!

#9 Acidulous Osprey

Posted 18 November 2012 - 11:21 PM

Caveat emptor but also grumpy buyer is perfectly within their rights to go back and say WTF?

#10 eeyorebaby

Posted 19 November 2012 - 12:28 AM

My dad has done a similar thing and gone back and asked for his money back on the difference and they did it without blinking at HN.

#11 tibs

Posted 19 November 2012 - 12:35 AM

I can't believe your DH went in to buy a tv without doing a quick google for prices first, you need to give them a number to beat to get a good deal!

I'd still go in and ask for a refund, you've got nothing to lose and $300 to gain but otherwise I hope your DH has learnt a valuable lesson.

#12 José

Posted 19 November 2012 - 12:55 AM

I'd definitely Ask to be refunded difference, however, I wouldn't have high hopes following my previous experiences with HN.

#13 TopsyTurvy

Posted 19 November 2012 - 08:38 AM

Rang them this morning.

No problems tthumbs.gif  will refund the price difference when I go back on Saturday.

Lucky I took a screen print as the price is back up to what DH paid this morning!

#14 ~kacee~

Posted 19 November 2012 - 08:54 AM

We had the same thing happen a few years ago - same store. Not only did they price match their own price, but we got an extra 10% of the savings back as that was their policy (we'll beat it by 10% spiel). I couldn't believe it! So check whether they still do that too original.gif

#15 gadfly271

Posted 19 November 2012 - 09:08 AM

Hmm I learnt to always check online prices. I saw a dining setting instore at Domayne, then did a bit of research at home and found the same dining setting on their website for $1000 cheaper, so I ordered online. It wasn't a hugely expensive setting, the online price was $2k, instore $3k so the $1k was a big price difference. Online wasn't a special sale price either.

Seeing as Domayne and HN are both owned by the same person, I wonder if it's a deliberate attempt to get online buyers who shop around to buy from them, and to try and get instore customers who might not have done their research to pay more.

And I don't buy the 'they have less costs online' argument in this case. Our online purchase was not sent from a central warehouse, our order was sent to our local Domayne and they ordered it exactly as if we had purchased it instore. We dealt with the same staff etc, still had to wait for the furniture to be sent from the warehouse, to our local Domayne and then get delivered to us. They still had to pay their staff etc.

Glad you got the difference refunded OP.

#16 JoMarch

Posted 19 November 2012 - 09:13 AM

I think your chances are good, thats really bad on their behalf!  Definately worth a shot.  Good luck, hope you get your refund!

#17 JoMarch

Posted 19 November 2012 - 09:16 AM

oops just read that you got your refund.  Thats great!

#18 idignantlyright

Posted 19 November 2012 - 09:19 AM

See, they are not always as bad as everyone would like to believe.
Glad you got your refund.

#19 ~mimo~

Posted 19 November 2012 - 09:38 AM

HN had a special for Sat only. I logged on to their website Sat morning and it was 'under maintenance'.

#20 Therese

Posted 19 November 2012 - 09:45 AM

I'm glad you can get a refund original.gif

#21 TopsyTurvy

Posted 19 November 2012 - 09:52 AM

I am very happy original.gif

Seeing as I spent $900 at ikea on Sunday it's a third of the cost off that stuff!

Now just waiting patiently for my ikea delivery biggrin.gif

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users


How a raisin can predict a toddler's IQ

All you need to assess a child's future intelligence is a plastic cup and a raisin, according to new research.

Kate Walsh: 'I can't have kids'

Grey's Anatomy star Kate Walsh has revealed she is unable to have children because she has experienced early menopause.

The parasite that could boost fertility

The Tsimane women of Bolivia are often revered as among the most fertile in the world - on average having 10 children in their lifetimes -- but some are even more fertile than others.

Family may sue cousin over genetics

A Melbourne couple is suing the Royal Children's Hospital for failing to diagnose a genetic disorder in their first child - an error they allege caused them to have another child with severe disabilities.

Strange things mums have done in labour

While most women in labour focus on the upcoming birth of their baby, some women do more interesting things.

Michael Clarke reveals baby's name

When Michael Clarke said he was wrapped around the finger of his little princess, he wasn't joking.

The logistics of breastfeeding twins

Our life is more or less divided into neat four hour parcels of time and it's hard to get much of anything done in the time between feeds.

How to stop people ruining Christmas

We can make a conscious effort about how we react to those curly Christmas day scenarios that can send us up the wall, or should we say chimney.

Lots of formula offers for desperate mum

The mum who was down to her last three tins of baby formula said she had received hundreds of calls and offers to send her formula.

Surviving breast cancer while pregnant

It was last thing Rebecca O'Donnell expected at 30 weeks' pregnant. One morning, while putting on her bra, she felt a pea-sized lump in her right breast.

Cot sheet brands for the nursery

With so many awesome cot sheet options these days, we thought we'd put together a list of go-to brands for you to seek out for your baby's bed.

The Bugaboo by Diesel Denim launch

Essential Baby attended the launch and it got messy!

Father's letter to Bataclan terrorists

A grieving father whose wife was killed in the attacks on the Bataclan Theatre last weekend has written an open letter to her killers.

Adele's new song to sing along to

Singer follows up success of Hello with new belting ballad When We Were Young.

Major retailers restrict formula sales

Coles and Woolworths have imposed tighter buying bans on baby formula amid a shortage blamed on Chinese consumers.

Three-year-old breaks family's news

If you are three-years-old and an only child, then news doesn't get much bigger than this.

Swapped babies stay with families

A boy and girl accidentally swapped on the day they were born will stay with the families who have raised them, a South African court has ruled.

How life is different with three kids

I knew having a third child would alter our lives, but it's had so many impacts - both tiny and enormous.


What's hot on EB

Win one of two ABC Shop prize packs in time for Christmas

What a boon it would be to have your toddler's Christmas gifts covered this year. We have two awesome ABC Shop prize packs to give away to two lucky winners.

Beautiful 'now and then' images of premature babies

They are stunning photos that the parents of these beautiful no doubt feared they may never see.

Physios warn pregnant women not to crunch like Michelle Bridges

Experts are urging pregnant women not to do exactly as Michelle Bridges does when exercising, or they risk developing rectus abdominus diastasis.

Penny-pinching supermarket shoppers switching in droves

Half of Australia thinks it can get cheaper groceries by switching supermarkets, and about one in four of us have already switched.

Baby breastfed by wrong mother after hospital mix up

A newborn baby has been breastfed by a stranger after a NSW hospital bungled the identities of two newborns, devastating one mother and potentially exposing the newborn to health risks.

Nurses invent skin to skin c-section drape

The determination of three US nurses to provide immediate skin to skin contact to mothers delivering their babies by caesarean section has led to the invention of a unique surgical drape.

Baby's first photo shoot features a special guest

You can always be sure of a few things not entirely going to plan during a newborn shoot – little accidents are almost par for the course – but this shoot was memorable for a whole other reason.

We are not the family you think we are, I promise

Kids have a way of presenting a completely inaccurate impression of you, as parents, and as a family.

The hidden harm of foetal alcohol syndrome disorder

Experts believe many children diagnosed with ADHD might actually have FASD and that the number of people suffering from the condition across the country could be as high as 500,000.

Anaesthetist facing charges after ignoring woman's pain during caesarean

An anaesthetist could be punished after telling a woman enduring an "excruciating" painful C-section that she was not actually in pain.

When your baby starts life in NICU

Our daughters are finally home after spending nearly four weeks in the Neonatal Intensive Care Unit (NICU) at Wellington hospital.

How to save for a deposit while renting

As hard as it sounds, it is possible to save money when you rent, and certain things can be done to build a deposit faster.

Medications pregnant women should take, avoid, and think about

There are actually very few medications that must be absolutely avoided during pregnancy.

Paid parental leave uncertainty a growing concern

Eight months out from the due date of the government's PPL cut, some expectant parents are facing an uncertain time.

7 commandments of using the internet as a parent

What you need is careful, objective and repeatable science. Not anecdotes or old wives' tales, but data.

A rethink on screen ban for kids under two

With new guidelines being developed, the discouragement of use below two years of age is being revised.

10 things I want my wife to know

It's on those crazy days that I must remember to stop and let her know some things she needs to hear.

Better education about SIDS needed as deaths plateau

The number of sudden and unexpected deaths in infancy has decreased in NSW for the past 15 years but the most recent report into child deaths reveals the decline has plateaued.



Can't decide?

Check out the Essential Baby Names section for some inspiration

Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.