Jump to content

WDYT my chances are of getting a refund
Price difference - same store! *update post 13*


  • Please log in to reply
20 replies to this topic

#1 TopsyTurvy

Posted 18 November 2012 - 10:02 PM

DH bought a new Telly on Saturday from Hardly Normal.

Just looking for some information about it online and I have found the exact same tv in their website for $311 less to pick up free in store.

I feel peeved tbh as the salesman assured him he was giving him a great deal and we also only 4 months ago spent $5k on furniture with them.

So my plan is to ring them tomorrow and ask if they price match Tounge1.gif

If they say yes I am going to explain  I would  like them to price match their own price, and ask to be refunded the difference.

What do you think my chances are? Or will I be wasting my time?

Edited by TopsyTurvy, 19 November 2012 - 08:39 AM.


#2 Feral Nicety

Posted 18 November 2012 - 10:10 PM

I would definitely be giving that a go.  That is outrageously bad customer service.

#3 Guest_zeus359_*

Posted 18 November 2012 - 10:13 PM

Double check that its exactly the same TV- a 200hz TV will cost more than a 100hz TV for example, check all the stats that they match the one you bought before you go in guns blazing. If they do, then go for it, even if they don't meet you all the way, you may get something out of them. You haven't got anything  to lose!

#4 TopsyTurvy

Posted 18 November 2012 - 10:16 PM

I checked the model numbers and its the exact same model.

Truthfully we have more furniture we want to order over the next few months and if they don't price match, I will take my business elsewhere.

#5 CallMeFeral

Posted 18 November 2012 - 10:16 PM

That's appalling.

Don't call it price matching - even if they DON'T price match they should be meeting their own advertised prices!
I'd ask politely first for a refund, and push it harder if they kick up a fuss, ask to speak to the person's manager, head office, etc. until you get a result. If you need to, threaten to call Fair Trading (even though it will likely do very little).

I would be very surprised if they did not agree to refund you the difference, it would be really shoddy if they didn't. And let us know the result!


#6 Chocolate Addict

Posted 18 November 2012 - 10:27 PM

You can try but don't expect them to come to the party. You should have done your research before you purchased.

Most places have stuff cheaper online but you need to tell them you saw it at $xx price on their online shop. They are hardly going to offer it to you at such a price if you didn't ask. They can sell it cheaper online as they don't have to pay the salespersons wage.

I always haggle in those kinds of places, though I never shop at HN.

#7 FeralEsme

Posted 18 November 2012 - 10:35 PM

Caveat emptor.

#8 B.feral3

Posted 18 November 2012 - 10:47 PM

OP earlier this year DH and I bought a brand new car. After several months, we were told that the one we had on order didn't look like it was going to me made anymore. (That part is true.) We were told though that they were bringing out the same car in a limited edition with lots of extras. For my trouble and for keeping us hanging, they said they would do it for the same price as the one we had ordered.

A quick Google search and 10 minutes later I realised that the limited edition vehicle was RRP $2k cheaper than the middle of the range model we had ordered. The one we ordered we had bargained free on roads as well so they were trying to rip us off by about 3k.  mad.gif In the end we did by that model.... for 3k cheaper than the special deal they were going to give us for our trouble!!!

Moral of the story is to never believe a sales person. They rely on the fact that a lot of people actually don't do their research. (My mother is one of these people that would be conned into paying above the RRP!!) If nothing else, take this as a lesson learned. They are really good at making you believe they've looked after you when they haven't. Never trust a salesman!!

#9 Feral Nicety

Posted 18 November 2012 - 11:21 PM

Caveat emptor but also grumpy buyer is perfectly within their rights to go back and say WTF?

#10 eeyorebaby

Posted 19 November 2012 - 12:28 AM

My dad has done a similar thing and gone back and asked for his money back on the difference and they did it without blinking at HN.

#11 tibs

Posted 19 November 2012 - 12:35 AM

I can't believe your DH went in to buy a tv without doing a quick google for prices first, you need to give them a number to beat to get a good deal!

I'd still go in and ask for a refund, you've got nothing to lose and $300 to gain but otherwise I hope your DH has learnt a valuable lesson.

#12 José

Posted 19 November 2012 - 12:55 AM

I'd definitely Ask to be refunded difference, however, I wouldn't have high hopes following my previous experiences with HN.

#13 TopsyTurvy

Posted 19 November 2012 - 08:38 AM

Rang them this morning.

No problems tthumbs.gif  will refund the price difference when I go back on Saturday.


Lucky I took a screen print as the price is back up to what DH paid this morning!

#14 ~kacee~

Posted 19 November 2012 - 08:54 AM

We had the same thing happen a few years ago - same store. Not only did they price match their own price, but we got an extra 10% of the savings back as that was their policy (we'll beat it by 10% spiel). I couldn't believe it! So check whether they still do that too original.gif

#15 gadfly271

Posted 19 November 2012 - 09:08 AM

Hmm I learnt to always check online prices. I saw a dining setting instore at Domayne, then did a bit of research at home and found the same dining setting on their website for $1000 cheaper, so I ordered online. It wasn't a hugely expensive setting, the online price was $2k, instore $3k so the $1k was a big price difference. Online wasn't a special sale price either.

Seeing as Domayne and HN are both owned by the same person, I wonder if it's a deliberate attempt to get online buyers who shop around to buy from them, and to try and get instore customers who might not have done their research to pay more.

And I don't buy the 'they have less costs online' argument in this case. Our online purchase was not sent from a central warehouse, our order was sent to our local Domayne and they ordered it exactly as if we had purchased it instore. We dealt with the same staff etc, still had to wait for the furniture to be sent from the warehouse, to our local Domayne and then get delivered to us. They still had to pay their staff etc.

Glad you got the difference refunded OP.

#16 JoMarch

Posted 19 November 2012 - 09:13 AM

I think your chances are good, thats really bad on their behalf!  Definately worth a shot.  Good luck, hope you get your refund!

#17 JoMarch

Posted 19 November 2012 - 09:16 AM

oops just read that you got your refund.  Thats great!

#18 idignantlyright

Posted 19 November 2012 - 09:19 AM

See, they are not always as bad as everyone would like to believe.
Glad you got your refund.

#19 ~mimo~

Posted 19 November 2012 - 09:38 AM

HN had a special for Sat only. I logged on to their website Sat morning and it was 'under maintenance'.

#20 Therese

Posted 19 November 2012 - 09:45 AM

I'm glad you can get a refund original.gif

#21 TopsyTurvy

Posted 19 November 2012 - 09:52 AM

I am very happy original.gif

Seeing as I spent $900 at ikea on Sunday it's a third of the cost off that stuff!

Now just waiting patiently for my ikea delivery biggrin.gif




2 user(s) are reading this topic

0 members, 2 guests, 0 anonymous users

 

Win $1000 with Sea-Bands!

Three lucky fans can win a Sea-Band prize pack valued at over $1000 each, which includes two Sea-Bands plus a $1000 Eftpos gift card!

Misery loves Facebook

Facebook users are often criticised for only showing the positive, fun parts of their lives. But what about when it swings the other way, when someone uses it for the purposes of ranting about their children all the time, never posting anything positive?

Toddler's adorable impersonation of pregnant mum

Little Ellis has noticed his mum is walking differently lately, and his impersonation of her is hilarious.

'Forgotten baby syndrome' can happen to any one of us

When my third child was two months old, I strapped her into her car seat, then promptly forgot all about her. But she survived, unharmed, because it was winter, and I was lucky.

Join the Real Mums Test Drive Team

Five mums or mums-to-be will join the EB Test Drive Team and discover great items at an exclusive Big W event. (Sydney only.)

Ten things I've learned about motherhood

Never take a good night's sleep for granted. There is no logic like toddler logic. Standing on Lego hurts every time. These are the truths of parenthood.

Parenting past the toddler years: what's next?

Your baby has grown into a toddler, and now your toddler is fast approaching the preschooler stage. What can you expect as a parent?

Tips on what to pack in your hospital bag

Before giving birth I read countless lists, ended up overpacking just a little, and now know what I'll actually want to pack next time.

New app keeps tabs on your kids at childcare

Popular new technology lets parents know what their children are up to at childcare - but not everyone is a fan.

21 things I love about newborns

There?s an irresistible magic about newborns. Of course they're not all smiles and rainbows, but they are undeniably cute and remarkable in so, so many ways.

Kid-friendly hairdressers: who says haircuts can?t be fun?

I?ve found some salons who boast setups ideal for children ? you name it, they?ve thought of it. All are designed to make haircuts fun rather than stressful.

Labour pain relief may reduce risk of postnatal depression: study

Postnatal depression is a complex condition, but researchers say pain relief during labour may help some women.

Why we need better support for men after miscarriage

In a recent study, 85 per cent of men admitted feeling sadness after their partner miscarried, but almost half said they didn't share their feelings at all. What can be done to help them?

Mum in business: Kristy Chong

Kristy Chong is the managing director of Australian-made Modibodi underwear and a mum to Lucas, 6, Jason, 4, and Isaac, 6 months. She shares her advice for other mums thinking about starting their own businesses.

From toddler to preschooler: a developmental roadmap

So your toddler is growing up and will soon be entering the preschooler years. Here are a few ways to frame their development that will help you understand what?s going in those beautiful, funny, clever little heads of theirs.

Mum sacrifices an eye for her unborn baby

Motherhood is full of sacrifices, but this woman has made a life-altering one - and her baby hasn't even been born.

A grandparent by any other name

A growing number of grandparents are shunning tradition and going against conventional names - but a grandparent by any other name still gives the same awesome cuddles and kisses.

Photographer captures the beauty of adoption

The love of a family is usually tough to capture on camera. This is an exception.

When labour just doesn't happen

After three healthy kids, I can?t help feeling I?ve been a little ripped off. I missed out on something I had always wanted to experience, and now I?ll never get the chance.

Be careful what you say, your baby is listening

The importance of speaking to your baby even if they are not old enough to answer back has been highlighted by new research.

Share the little things that make you smile

We're giving away a Mountain Buggy nano, the ultimate travel stroller - and here are some of the great entries so far.

Win a Mountain Buggy nano

We?re giving away the new Mountain Buggy Nano - the lightweight travel buggy! So show us the little things that make you smile for your chance to win.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win a Mountain Buggy nano

We?re giving away the new Mountain Buggy Nano - the lightweight travel buggy! So show us the little things that make you smile for your chance to win.

Be careful what you say, your baby is listening

The importance of speaking to your baby even if they are not old enough to answer back has been highlighted by new research.

Win $1000 with Sea-Bands!

Three lucky fans can win a Sea-Band prize pack valued at over $1000 each, which includes two Sea-Bands plus a $1000 Eftpos gift card!

The beautiful moment a baby was born at the side of a road

It's not where she expected to give birth, but mum Corrine Cinatl is delighted that her daughter's roadside arrival was captured in a series of beautiful photos.

Doctor sings first Happy Birthday to newborns

His job is to deliver babies, but this US obstetrician also has a unique way of celebrating the miracle of life.

Join the Real Mums Test Drive Team

Five mums or mums-to-be will join the EB Test Drive Team and discover great items at an exclusive Big W event. (Sydney only.)

The Nappy Collective starts new drive

It's that time of year when the dedicated volunteers at The Nappy Collective do their bit to help out mums and children in need - and they need your help.

Baby shower cake wrecks

From misshapen cake babies to questionable text, from odd colour choices to internal organ recreation, these are the baby shower cakes that taste forgot.

Photographer captures the beauty of adoption

The love of a family is usually tough to capture on camera. This is an exception.

Pregnancy progression photo ideas

Want to record your pregnancy as your belly grows? Here are some creative, fun ideas for photo shoots along the way.

The myths and facts about "normal" breastfeeding

When it comes to successful breastfeeding, there is a wide variety to what is "normal", according to new research.

Tin can craft and DIY ideas

Got a few old formula, Milo or coffee cans around the house? Use these fantastic upcycling ideas to create items for around the house and yard.

Dads meet their newborn for the first time

Emotional photos of two fathers meeting their newborn son have resonated with viewers worldwide, attracting thousands of Facebook likes and shares.

Skin safety isn't just a summer worry

Lax about the slip slop slap with your kids as weather turns cooler? Here's a reminder as to why we have to remain vigilant for our children?s future health.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

Creative sleeping baby photoshoots

See how some parents and photographers have captured sleeping babies in unusual positions and using different props.

DIY kitchen and food hacks

DIY your way to a better kitchen and make cooking easier with our clever hacks. (Some content reproduced with permission from mashable.com.)

Winter warmers for babies and toddlers

Your baby or toddler will be nice and snug in these beautiful and fun winter pieces. Most are hand-made or knitted, and they're all designed to keep your little one toastie - and adorable!

 

Mind, body, beauty, life

Making time for me

We look at your wellbeing, covering health, relationships, beauty and fashion, mind and body.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.