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WDYT my chances are of getting a refund
Price difference - same store! *update post 13*


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20 replies to this topic

#1 TopsyTurvy

Posted 18 November 2012 - 10:02 PM

DH bought a new Telly on Saturday from Hardly Normal.

Just looking for some information about it online and I have found the exact same tv in their website for $311 less to pick up free in store.

I feel peeved tbh as the salesman assured him he was giving him a great deal and we also only 4 months ago spent $5k on furniture with them.

So my plan is to ring them tomorrow and ask if they price match Tounge1.gif

If they say yes I am going to explain  I would  like them to price match their own price, and ask to be refunded the difference.

What do you think my chances are? Or will I be wasting my time?

Edited by TopsyTurvy, 19 November 2012 - 08:39 AM.


#2 sad small umbrella

Posted 18 November 2012 - 10:10 PM

I would definitely be giving that a go.  That is outrageously bad customer service.

#3 Guest_zeus359_*

Posted 18 November 2012 - 10:13 PM

Double check that its exactly the same TV- a 200hz TV will cost more than a 100hz TV for example, check all the stats that they match the one you bought before you go in guns blazing. If they do, then go for it, even if they don't meet you all the way, you may get something out of them. You haven't got anything  to lose!

#4 TopsyTurvy

Posted 18 November 2012 - 10:16 PM

I checked the model numbers and its the exact same model.

Truthfully we have more furniture we want to order over the next few months and if they don't price match, I will take my business elsewhere.

#5 CallMeFeral

Posted 18 November 2012 - 10:16 PM

That's appalling.

Don't call it price matching - even if they DON'T price match they should be meeting their own advertised prices!
I'd ask politely first for a refund, and push it harder if they kick up a fuss, ask to speak to the person's manager, head office, etc. until you get a result. If you need to, threaten to call Fair Trading (even though it will likely do very little).

I would be very surprised if they did not agree to refund you the difference, it would be really shoddy if they didn't. And let us know the result!


#6 Chocolate Addict

Posted 18 November 2012 - 10:27 PM

You can try but don't expect them to come to the party. You should have done your research before you purchased.

Most places have stuff cheaper online but you need to tell them you saw it at $xx price on their online shop. They are hardly going to offer it to you at such a price if you didn't ask. They can sell it cheaper online as they don't have to pay the salespersons wage.

I always haggle in those kinds of places, though I never shop at HN.

#7 EsmeLennox

Posted 18 November 2012 - 10:35 PM

Caveat emptor.

#8 B.feral3

Posted 18 November 2012 - 10:47 PM

OP earlier this year DH and I bought a brand new car. After several months, we were told that the one we had on order didn't look like it was going to me made anymore. (That part is true.) We were told though that they were bringing out the same car in a limited edition with lots of extras. For my trouble and for keeping us hanging, they said they would do it for the same price as the one we had ordered.

A quick Google search and 10 minutes later I realised that the limited edition vehicle was RRP $2k cheaper than the middle of the range model we had ordered. The one we ordered we had bargained free on roads as well so they were trying to rip us off by about 3k.  mad.gif In the end we did by that model.... for 3k cheaper than the special deal they were going to give us for our trouble!!!

Moral of the story is to never believe a sales person. They rely on the fact that a lot of people actually don't do their research. (My mother is one of these people that would be conned into paying above the RRP!!) If nothing else, take this as a lesson learned. They are really good at making you believe they've looked after you when they haven't. Never trust a salesman!!

#9 sad small umbrella

Posted 18 November 2012 - 11:21 PM

Caveat emptor but also grumpy buyer is perfectly within their rights to go back and say WTF?

#10 eeyorebaby

Posted 19 November 2012 - 12:28 AM

My dad has done a similar thing and gone back and asked for his money back on the difference and they did it without blinking at HN.

#11 tibs

Posted 19 November 2012 - 12:35 AM

I can't believe your DH went in to buy a tv without doing a quick google for prices first, you need to give them a number to beat to get a good deal!

I'd still go in and ask for a refund, you've got nothing to lose and $300 to gain but otherwise I hope your DH has learnt a valuable lesson.

#12 José

Posted 19 November 2012 - 12:55 AM

I'd definitely Ask to be refunded difference, however, I wouldn't have high hopes following my previous experiences with HN.

#13 TopsyTurvy

Posted 19 November 2012 - 08:38 AM

Rang them this morning.

No problems tthumbs.gif  will refund the price difference when I go back on Saturday.


Lucky I took a screen print as the price is back up to what DH paid this morning!

#14 ~kacee~

Posted 19 November 2012 - 08:54 AM

We had the same thing happen a few years ago - same store. Not only did they price match their own price, but we got an extra 10% of the savings back as that was their policy (we'll beat it by 10% spiel). I couldn't believe it! So check whether they still do that too original.gif

#15 gadfly271

Posted 19 November 2012 - 09:08 AM

Hmm I learnt to always check online prices. I saw a dining setting instore at Domayne, then did a bit of research at home and found the same dining setting on their website for $1000 cheaper, so I ordered online. It wasn't a hugely expensive setting, the online price was $2k, instore $3k so the $1k was a big price difference. Online wasn't a special sale price either.

Seeing as Domayne and HN are both owned by the same person, I wonder if it's a deliberate attempt to get online buyers who shop around to buy from them, and to try and get instore customers who might not have done their research to pay more.

And I don't buy the 'they have less costs online' argument in this case. Our online purchase was not sent from a central warehouse, our order was sent to our local Domayne and they ordered it exactly as if we had purchased it instore. We dealt with the same staff etc, still had to wait for the furniture to be sent from the warehouse, to our local Domayne and then get delivered to us. They still had to pay their staff etc.

Glad you got the difference refunded OP.

#16 JoMarch

Posted 19 November 2012 - 09:13 AM

I think your chances are good, thats really bad on their behalf!  Definately worth a shot.  Good luck, hope you get your refund!

#17 JoMarch

Posted 19 November 2012 - 09:16 AM

oops just read that you got your refund.  Thats great!

#18 idignantlyright

Posted 19 November 2012 - 09:19 AM

See, they are not always as bad as everyone would like to believe.
Glad you got your refund.

#19 ~mimo~

Posted 19 November 2012 - 09:38 AM

HN had a special for Sat only. I logged on to their website Sat morning and it was 'under maintenance'.

#20 Therese

Posted 19 November 2012 - 09:45 AM

I'm glad you can get a refund original.gif

#21 TopsyTurvy

Posted 19 November 2012 - 09:52 AM

I am very happy original.gif

Seeing as I spent $900 at ikea on Sunday it's a third of the cost off that stuff!

Now just waiting patiently for my ikea delivery biggrin.gif




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